Operations and Service Coordinator

Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury. The role is full time and permanent based onsite with a salary of between 28,000 and 38,000 DOE. You'll be working for a highly successful family owned business who work within the air conditioning and electrical sector.

Key Responsibilities for the Operations & Service Coordinator:

• Maintain and manage our Joblogic system, including:
  • Logging quotes and jobs
  • Converting quotes to jobs and allocating them
  • Updating job statuses and references as work progresses
  • Monitoring upcoming service due dates
• Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more
• Generate, compile, and send service reports from Joblogic customer management software
• Handle invoicing, particularly for smaller call-outs and services
• Monitor and update vehicle information on Fleet Smart
• Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible
• Track employee training requirements and update the training matrix
• Support as needed with:
  • On-site quoting (primarily domestic installations)
  • Tablet maintenance
  • Office-based quoting and base quote sheet preparation
  • Lighting and A/C designs
  • RAMS (Risk Assessment and Method Statements)
  • Material ordering
  • Month-end CIS submissions to subcontractors
  • Delivery and unit sorting
  • Prepping materials for jobs
  • Any other tasks as requested by management

Key Skills Preferred for the Operations & Service Coordinator:

• Sage 50 accounts
• AutoCAD
• Strong organisational and multitasking skills
• Experience with job management systems (Joblogic preferred)
• Excellent communication and customer service abilities
• Proficiency with spreadsheets and reporting
• Willingness to adapt and take on varied responsibilities
• Proficient in Microsoft Office

Why Join Them? You'll be part of a supportive team, working in a role that's essential to their operational success. If you thrive in a fast-paced environment and enjoy variety in your workday, we'd love to hear from you!

What's in it for you?

• Salary of between 28,000 and 38,000 DOE
• Office based
• 8.00 am to 5.00 pm Mon - Fri with 30 min lunch break
• Training and support with the above software packages where required
• Working as part of a small, collaborative team

Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.