Application Support Engineer

Application Support Engineer - Azure Cloud | .NET/C# | New Team Build | £85,000 + Package

Location: London
Sector: Financial Services/Insurance
Permanent - Onsite

We are partnering with a leading financial services, specialty insurance organisation undertaking a major modernisation of its entire technology estate. The business is moving away from Legacy on prem applications (WPF, Windows services, internal platforms) and building a new Azure cloud first architecture to support next generation underwriting and operational systems.

As part of this transformation, a brand-new Application Support function is being created.

We are hiring two Application Support Analysts who will sit close to engineering, work directly with modern .NET platforms, and play a critical role in establishing operational reliability across a rapidly evolving landscape.

This environment is high performing, fast moving and suited to individuals who enjoy technical ownership, autonomy and building new operational capability from the ground up.

The Role:

Working alongside engineering, cloud and infrastructure teams, you will support a modernising Azure based application stack and take ownership of second and third line application support across:

• Azure App Services, Azure Functions, Azure SQL, Azure Storage, Event Grid, API Management
• .NET/C# microservices, APIs and integration layers
• CI/CD pipelines (Azure DevOps) and deployment troubleshooting
• Application monitoring and observability using tools such as Azure Monitor, App Insights, Log Analytics, dashboards and alert rules
• Triaging and resolving incidents across data pipelines, messaging services, background jobs and authentication flows
• Building operational automation, runbooks and proactive diagnostics
• Defining SLAs, service workflows, triage structures and knowledge documentation

You will initially embed within the development organisation to understand the new systems being built. After this period, the role transitions into a dedicated Application Operations function responsible for reliability, performance and long term stability of the estate.

Key Skills and Experience

• Strong experience in Application Support, Application Operations or Production Support within a cloud environment
• Hands-on understanding of Azure cloud services, ideally including App Services, Functions, SQL Database, API Management or similar
• Ability to read and interpret C#/.NET code, understand engineering patterns and identify root causes
• Skilled in troubleshooting APIs, microservices, SQL queries, authentication issues, configuration errors and cloud platform dependencies
• Experience using monitoring and observability tooling: Azure Monitor, Application Insights, Log Analytics, Kibana, Grafana or equivalent
• Strong understanding of operational processes including incident management, SLAs, problem management and service improvement
• Familiarity with CI/CD, Git repositories and deployment pipelines
• Insurance background useful but not essential

This role is well suited to someone with a development background or strong engineering literacy who enjoys problem solving, system thinking, and taking ownership of production environments.

Why This Is a Standout Opportunity

• Join a new Application Operations team and shape the model from the ground up
• Work directly on a large scale Azure cloud migration at the forefront of the business
• High visibility with senior engineering and IT leadership
• Influence tooling choices, monitoring frameworks, processes and standards
• Operate in a genuinely high-performance environment that attracts ambitious talent

We are looking to begin interviewing immediately so apply now for consideration or reach out to (see below)