Energy Support Advisor

Energy Support Advisor - January 2026, start 3 months temp

Your new company
You will be joining a respected charity dedicated to supporting volnerable families.
Working Pattern
Remote but preferably based in the South West or East due to occasional onsite requirements.
35hrs a week

Your new role
As an Energy Support Advisor, you will deliver specialist advice and practical support to families in need. Your key responsibilities will include:

• Help families apply for energy grants, vouchers, and schemes.
• Explain energy bills, tariffs, metering, and usage, and share practical energy-saving tips.
• Respond to enquiries via telephone, email, and online chats with clear, empathetic guidance.
• Advise on key schemes such as Priority Services Register, Warm Home Discount, Cold Weather Payments, and Winter Fuel Payments.
• Support applications for welfare benefits to increase household income.
• Record all enquiries and actions in the call handling system and database.
• Monitor grants and vouchers awarded, compiling quarterly statistics and case studies.
• Attend team meetings in the Bristol office and participate in wider organisational events.
  

What you'll need to succeed

• A background in welfare, benefits, or energy support, whether in a utilities or charitable capacity.
  
• An empathetic approach to supporting vulnerable families, charity experience is beneficial.
  
• Good IT knowledge, working with a call logging system.
  
• Understanding of safeguarding processes.
  
• Attention to detail for record keeping and reporting.
  
• Available to start from January 2026.
  

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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