Internal Operations Manager

We re hiring an Internal Operations Manager to join our team at Zeta Compliance Services, based in Bicester.

This is a business-critical role reporting to the Head of Internal Operations and the wider management team. You ll support our growing Planning and Scheduling team ensuring operational efficiency and scheduling accuracy and improving internal processes and systems all whilst supporting business growth and service quality.

This role would suit someone who is a confident operational leader with strong organisational skills, who has a coaching mindset, and the ability to manage complex scheduling functions nationwide. You ll be proactive, solutions-focused, technologically confident, and committed to continuous improvement, safety, and team engagement.

What you receive for joining us:

We re offering a salary of £35,000 to £40,000 per annum, depending on experience, along with a strong package designed to support you both in and out of work which includes private healthcare, an employee assistance programme, including a 24/7 mental health helpline, to support your wellbeing. You ll work a 37.75-hour week and benefit from annual leave that increases by 2 days every two years of service, plus bank holidays.

Here s a look at some of the things you ll be doing:

• Lead, support, and develop Planning Coordinators responsible for nationwide engineer scheduling, providing day-to-day coaching, guidance, performance support, and fostering a positive, engaged, and collaborative working environment
• Oversee accurate and efficient scheduling operations, ensuring the right engineers are deployed to the correct sites, providing telephone/email support to field-based staff where required, and confidently using operational technology and scheduling tools while supporting the team through system changes
• Identify training gaps among engineers and escalate or support solutions as needed, contributing to the mobilisation of new and repeat contracts to ensure full operational readiness
• Provide high-level operational support to the Head of Internal Operations, analysing recurring issues, identifying root causes, implementing long-term solutions, and reviewing processes and systems to highlight inefficiencies and recommend or implement improvements
• Act as an ambassador for the company internally and externally, contributing to continuous business improvement and business objectives, while fully complying with Health & Safety policies, safe working practices, and reporting accidents and near misses in line with defined procedures

Can you show experience in some of these areas:

• Is self-motivated, accountable, trustworthy, dependable, and thrives in a fast-paced environment, capable of acting as the go-to person in the department
• Has strong leadership, managerial, and motivational skills, with proven experience supervising or mentoring team members, and the ability to establish and develop a high-performing team
• Communicates clearly and positively, even under pressure, enjoys problem-solving, and identifies opportunities for improvement
• Is tech-confident, quick to learn new tools, and has a high level of competency with operational systems, planning tools, or CRM platforms
• Is enthusiastic, engaged, eager to make a meaningful impact and values being physically present to support the team and operations, with strong organisational and planning skills and the ability to analyse data, identify trends, and propose practical solutions

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Zeta Compliance Services is proud to be part of Complii, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.