Job Description
Duties and responsibilities
- Develop and maintain effective communication with a multi-disciplinary team, demonstrating interpersonal skills when dealing with all staff across Spire, using persuasion, tact and reassurance where necessary.
- Develop effective working practices with the Capacity Managers to communicate clinic analysis and promote collaborate working to maximise clinic capacity, identifying any areas of inefficiency.
- Engage and demonstrate good working relationships with individuals and teams to influence and motivate them to work with the service to achieve necessary performance targets.
- Maintain confidentiality and discretion and comply with the terms of the GDPR and local Spire policies.
- Assist with investigating complaints, in line with Spire policies.
- Responsible for actively monitoring RTT targets, flagging any potential breaches which may impact on patient care in a timely manner.
- Contributes to the implementation and development of office systems, control processes and risk management arrangements to ensure effective delivery of service.
- Identify and propose changes to support best working practice and update department operating procedures and policies.
- Responsible for the maintenance of and continued accurate updating of both national and local databases including SAP and other patient data systems.
- Takes formal departmental minutes of meetings when required.
- Provide clinical administration support for audit and trials.
- Ensure all audits are performed and to submit data and performance reports to SMT.
- Liaise with the trusts and update RTT position and pathways
- Liaise with patients to agree TCI, OPA to prevent breaches and track their pathways.
Who we're looking for
- Must be highly organised and accurate and works well to tight deadlines
- Experience working in a similar environment would be beneficial but by no means necessary as full training will be provided
- Must be a good communicator and have good computer literacy
- Must work well as part of a team
- NVQ Level 3 in administration or Information Technology and/or equivalent experience required.
Contract: Permanent
Hours: Full-time permanent. Working Hours: Monday-Friday 9.00-17.00
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.
