Senior Business Intelligence Analyst - Engagement

Position: Senior Business Intelligence Analyst - Engagement
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical

you'll start at an entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About the Employer

This charity makes sure people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told the charity is important to them. It gives them a clear and determined focus.

Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

This charity's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities.

They are aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in their Technology, Strategy and Business Intelligence teams.

To achieve this ambition, the organisation has developed a new technology infrastructure which they are calling "Sage". They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools - Microsoft Dynamics).

You will be responsible for delivering advanced, accurate, and timely data segments and selections, and supporting data analysis for the charity's marketing, engagement, and fundraising initiatives. This role ensures that data-driven insights are readily available to inform decisions and enhance supporter engagement efforts. You will be supporting continuous improvement of data processes and collaborates with various teams to achieve the charity's strategy, providing mentorship and guidance and fostering a culture of data excellence.

Closing date for applications: 9am - Friday 23 January 2026

How to apply:

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.

Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage.

Equal Opportunities

This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

Disability Confident Employer

Our client is a Disability Confident Employer and they're committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about their employee benefits:

They have a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers' leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.

They recognise their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications.

No agencies please.