Key Accounts Service Administrator

Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week.

The Key Accounts service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities.

Key Responsibilities

Account Coordination & Administration

• Act as the internal liaison for all coordination activities relating to assigned key accounts.
• Manage day-to-day administrative duties including reporting, documentation control, and client updates.
• Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files.
• Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews.
• Ensure accurate record keeping of client communications, service history, contract details, and account-specific notes.

Service Scheduling & Operational Support

• Schedule routine, reactive, and project-based visits for technicians aligned to assigned accounts.
• Handle access requests, emergency callouts, special instructions, and operational queries promptly.
• Ensure all job work is logged, costed, and updated correctly within internal systems.
• Monitor technician task completion, follow up on outstanding works, and escalate delays where required.
• Assist in monitoring technician performance, workload balance, and scheduling efficiency for the allocated accounts.

Client Communication & Support

• Support the Key Accounts Manager in maintaining professional communication with key account clients.
• Provide timely updates to clients regarding schedules, completed work, and outstanding actions.
• Respond to client queries efficiently and escalate issues where required.
• Assist in the preparation of agendas, presentation documents, and reports for client meetings and reviews.

Collaboration & Internal Liaison

• Work closely with technicians, service managers, service controllers, and the Key Accounts Manager.
• Ensure effective communication across departments to maintain service quality and meet client expectations.
• Provide account insight and feedback to support continuous improvement and service development.
• Coordinate information flow between departments to ensure a consistent and professional service experience.

Requirements: Key Accounts service Administrator

• Experience in custome support, service administration, scheduling, coordination roles.
• Strong organisational skills with exceptional attention to detail.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and service/CRM management software.
• Ability to manage multiple tasks in a fast-paced service environment.
• Customer-focused approach with strong interpersonal skills and a proactive mindset.

Benefits

• Competitive salary and performance-related bonus scheme.
• Pension scheme.
• Health and wellbeing programme.
• Comprehensive training and career development opportunities.
• 20 days annual leave (plus bank holidays).