Contact Centre Coach

Contact Centre Coach

Your new company
A leading Insurance organisation based in Bradley Stoke, Bristol

Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)

Your new role

• Use performance data, call quality insights, and customer feedback to identify coaching needs.
• Deliver one-to-one and team coaching sessions for agents to drive measurable improvements.
• Collaborate with Team Managers to support agent development.
• Participate in huddles, calibration sessions, and team discussions.
• Maintain accurate coaching records and monitor progress.
• Escalate performance or compliance issues where necessary.

What you'll need to succeed

• Experience in a coaching or performance development position.
• Understanding of sales and retention strategies, including objection handling and compliance.
• Ability to interpret performance data and identify coaching opportunities.
• Skilled in using digital tools and templates to facilitate coaching and monitor progress.
• Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
• Experience supporting a range of team members, from new starters to experienced agents.

What you'll get in return

• Bonus scheme with potential to earn up to 30% monthly
• Free shares awarded to all employees
• Free onsite parking and electric vehicle charging points
• Car salary sacrifice scheme
• Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
• Pension contributions matched up to 6.5% and life cover up to four times your salary
• 24/7 confidential wellbeing support for you and your family

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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