Receptionist

Receptionist (Enhanced DBS Required) - Tower Hamlets Start ASAP Short Term Contract

This post is subject to a DBS check at an enhanced level.
Role Profile:
Your role as receptionist is to be the first point of contact within the service, greeting all our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries, coordinating appointments, signposting to support available within the service and the community. Striving to ensure services are warm, and the environment is welcoming.

Key Activities:

• As first point of contact, greet and welcome clients and visitors in a professional and courteous manner
• Register clients and schedule appointments using the designated system
• Ensure administration, record-keeping, and communication within the project are maintained
• Manage incoming calls and direct them to the appropriate staff or department promptly
• Maintain and update client records and databases accurately and confidentially
• Participate actively in staff meetings, training sessions, and other team activities as required
• Assist clients with enquiries, appointment bookings, and any immediate needs they may have
• Ensure the reception area is tidy, organised, and presents a welcoming atmosphere
• Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant
• Adhere strictly to organisational policies, procedures, and confidentiality agreements
• Take accurate meeting minutes during staff meetings and other relevant sessions
• Encourage service user feedback

Role Criteria:

• Proven experience in customer service or a similar role, preferably within a healthcare or social services setting.
• Excellent interpersonal and communication skills, both verbal and written
• Strong organisational abilities with the capacity to prioritise tasks effectively
• Proficiency in using computers and office software (e.g., MS Office suite)
• A compassionate and empathetic demeanour with a dedication to assisting others
• Show a capacity to work alone and the ability to keep calm under pressure
• Work as a member of a team
• Respond flexibly to the demands of the post

Desirable Criteria:

• Qualification in IT/office administration.
• Previous experience of working with prescriptions.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Please do not apply unless you have an Enhanced DBS.

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