Quality & Compliance Manager

We are currently looking for an experienced Quality & Compliance Manager to join a leading domiciliary care business based in the Manchester area.

Please note, for this role there will be travel involved with the occasional overnight stays and due to the rural locations of some of the care services you will be looking after, it is essential that you are a driver with your own vehicle.

Duties will be to lead, help develop, and continuously improve quality, compliance, and governance across domiciliary care services, ensuring full compliance with CQC regulations, legislation, contractual requirements, and best practice, while driving outstanding, person-centred care outcomes.

• Help develop, implement, and maintain robust quality assurance systems, audits, and action plans
• Lead regular service audits (care delivery, medication, records, safeguarding, health & safety)
• Analyse audit outcomes, incidents, complaints, and feedback to drive continuous improvement
• Support services to achieve and maintain Good or Outstanding CQC ratings

• Act as a lead or escalation point for safeguarding concerns, ensuring timely investigation and reporting
• Oversee incident management, risk assessments, and lessons learned
• Monitor compliance with safer recruitment and workforce governance standards

• Provide guidance, coaching, and support to Registered Managers and care teams
• Identify training needs and support delivery of compliance-related training
• Promote a strong culture of quality, transparency, and accountability

• Review, update, and implement policies and procedures in line with regulatory changes
• Ensure policies are embedded into practice and understood by staff

• Produce regular quality and compliance reports for senior leadership
• Use data, KPIs, and trends to inform strategic quality improvements

• Directors & Registered Managers
• Senior Leadership Team
• External stakeholders

• Significant experience in domiciliary care
• Strong working knowledge of CQC regulations and inspection frameworks
• Proven experience in quality assurance and compliance
• Experience supporting or leading CQC inspections
• Excellent written and verbal communication skills
• Strong audit, analytical, and problem-solving skills
• Ability to work independently across multiple sites

• Previous role as Registered Manager
• Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
• Lead auditor or compliance qualification
• Experience working as an Inspector within CQC (or similar)

• Commitment to person-centred, compassionate care
• High integrity and professionalism
• Proactive and solution-focused
• Confident, supportive, and approachable leadership style
• Strong attention to detail with a continuous improvement mindset

If this sounds like a role for you, please apply today!

Maxim Recruitment Solutions acts as a recruitment agency. Due to the high number of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 5 days please assume that your application has not been successful on this occasion. In line with the GDPR Regulations, we are making you aware that in order to proceed with your application; we may need to contact you via email, telephone and/or text message.