Housing Officer

Housing Officer Supported Living

Bishops Stortford Hertfordshire l £21.87 per hour 37.5 hours Mon Fri Temp

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.

Vacancy Brief

• Role: Housing Officer
• Contract: Interim until March 2026 (temp to perm opportunity)
• Hours: Full time 37.5 hours per week
• Location: Stortford (CM22) Hertfordshire
• Working Pattern: Monday Friday, 9am 5pm
• Pay Rate: £21.87 PAYE
• Compliance: Standard DBS required
• Travel: Full UK driving license & access to a vehicle required
• Mileage: Paid at 45p per mile (with business insurance)

Key Responsibilities

• Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
• Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
• Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
• Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
• Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
• Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
• Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
• Work collaboratively with internal teams and external partners local authorities, police, fire service, and contractors to ensure positive community outcomes.
• Support voids management by ensuring swift property turnaround and readiness for new tenants.
• Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
• Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

This role will strengthen your expertise across core housing management functions, including:

• Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, solve problem and negotiate.
• Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
• Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
• Experience working with repairs teams, maintenance operatives and external contractors.
• Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
• Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

This role provides an excellent platform for career progression into areas such as:
Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services

Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Hertfordshire Bishops Stortford