Sales Administrator

From order to doorstep: keep customers worldwide happy, informed and on time.

Stratford-upon-Avon Fully office-based (no hybrid working) Full-time, permanent.
Salary: up to £26,000 £30,000 per annum Hours: 37.5 per week (flexible start between 07 30) Free onsite parking

• 22 days holiday + bank holidays
• Your birthday off as an extra day s holiday
• One charity day per year
• Premium tea & coffee, modern office environment

Our client is a multi-award-winning, design-led business that s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.

As Sales Administrator you ll be the engine behind smooth international order processing supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on-time deliveries. It s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.

• Process and manage international sales orders from entry to delivery
• Ensure accuracy of order details, pricing and customer information
• Monitor order status and proactively resolve issues or delays
• Raise and manage sales orders, invoices, despatch notes and credit notes

• Arrange international shipping and liaise with couriers, freight forwarders and customs agents
• Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
• Track shipments, follow up on delivery issues, and provide timely updates
• Review courier/freight invoices and raise discrepancies

• Act as a key point of contact for international customers/distributors (email & phone)
• Handle queries and resolve issues quickly to maintain excellent customer satisfaction
• Build strong relationships with repeat customers

• Maintain accurate records of orders, shipments and supporting documentation
• Ensure compliance with international trade processes and company procedures

• Work closely with sales, warehouses and external partners to keep everything moving
• Support forecasting and stock/inventory planning through accurate tracking

• You will be a strong administrator, ideally in a similar role with international exposure.
• Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)
• Strong organisation, accuracy and attention to detail
• Clear communication skills and a customer-first mindset
• Able to juggle multiple priorities and deadlines

• Exposure to international shipping/export documentation, freight forwarders, customs processes
• Knowledge of Incoterms and customs regulations
• Experience using an ERP/CRM system

Interested?

We re reviewing CVs now! Apply today or contact Arden Personnel for more information.
Send your CV to (url removed)
Call us on (phone number removed) Alcester or Redditch (phone number removed)

Arden Personnel Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.