Repairs Contact Centre Team Leader

Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Repairs Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you!

About the Role:
As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are top-notch and that we uphold our "first-time right" ethos. Here's what you can expect:

• Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service.
• Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.
• Customer Focus: Handle customer complaints efficiently with a proactive, 'right first time' approach.
• Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team.
• Safety First: Ensure compliance with Health & Safety regulations and Council policies.

What We're Looking For:
To thrive in this role, you should have:

• Proven experience in managing staff and delivering high-quality services.
• Strong communication skills with the ability to engage a diverse audience.
• A proactive approach to problem-solving and risk management.
• A solid understanding of customer-focused service delivery.
• Experience using the Northgate/NEC system.
• Previous experience as a Team Leader in a Contact Centre environment.

Flexibility is Key:
This role may require some evening and weekend shifts to meet our service requirements, so a flexible attitude is essential.

Employment Details:

• Contract Type: Temporary (initially for 3 months with the potential for extension)
• Location: Newham, just 5 minutes from Abbey Road train station
• Pay Rate: 22.79 per hour PAYE

How to Apply:
If you're ready to take the next step in your career, send your CV and apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)