Customer Service Advisor

IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities:

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills:

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

• Monday to Friday: 11:30am to 20:00pm
• 13 per hour. 27,040.00 per annum (plus OTE 1,000 + per annum)
• Opportunity to work with a well-respected company with offices across the UK.

How to Apply:

Please apply with an up to date CV. For more information, please call the office on (phone number removed)!

Job Types: Full-time, Temp to perm

Experience:

• webchat : 1 year (preferred)
• Call handling: 2 years (required)
• Customer service: 3 years (required)

Licence/Certification:

• Driving Licence (preferred)