Contact Centre Agent

Contact Centre Agent

Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.

Salary - 24,570

Stone, Stafford

MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.

The Role

As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.

Key Responsibilities

• Manage inbound and outbound customer communications via telephone, live chat, and email
• Negotiate and agree affordable and sustainable repayment arrangements
• Follow client instructions and adhere strictly to regulatory and compliance requirements
• Provide tailored, empathetic solutions to help customers resolve outstanding debts
• Collaborate with colleagues to share best practice and continuously improve outcomes
• Maintain accurate and up-to-date customer records across internal systems
• Contribute positively to helping customers regain and maintain financial stability

Benefits

• Hybrid working model (three days in the office and two days working from home following probation)
• 25 days annual leave plus bank holidays
• Comprehensive two-week induction and training programme
• Flexible shift patterns to support work-life balance
• Mandatory office closure between Christmas and New Year
• Company pension scheme
• Company sick pay scheme
• Mental health champions and well-being initiatives
• Free onsite parking
• Regular social events and casual dress days

Interested in finding out more? Click Apply to submit your application.