Senior IAM Engineer

Job Title: Senior IAM Engineer/IAM Lead (Hands-On)
Location: Birmingham, UK | EU-hours supported | Global Scope
Environment: Life Sciences/GxP-regulated

About the Role:
Our client is building its Identity & Access Management (IAM) capability. This is a senior, hands-on role for an experienced IAM practitioner who can both design architecture and execute day-to-day IAM operations across global sites. The role will support US, EU, and other international sites, translating IAM strategy into operational delivery while helping structure the function for scale in a regulated, complex environment.

Key Responsibilities:

Identity Lifecycle Management

• Execute end-to-end IAM life cycle for employees and contractors (Joiner/Mover/Leaver).

• Manage access to email, phone, physical assets, Microsoft 365 licensing, and applications.

• Support onboarding and offboarding processes across multiple sites and regions.

• Reduce IAM service backlog and stabilize service quality.

IAM Architecture & Integration

• Support and enhance IAM architecture across Workday, Omada, Active Directory/Entra ID, Microsoft 365, and compliance systems.

• Manage integrations from Workday Omada downstream systems.

• Ensure automated, auditable, and compliant provisioning and deprovisioning.

IAM Function Build-Out

• Help structure IAM processes, controls, and operating model.

• Create and improve documentation, SOPs, and role-based access models.

• Partner with stakeholders to define governance and access policies.

• Act as the operational extension of IAM leadership, translating strategy into execution.

Operations & Service Management

• Work within ServiceNow for IAM requests and incidents.

• Improve IAM service metrics, SLAs, and request fulfillment quality.

• Provide escalation support and troubleshooting for IAM issues.

Security, Compliance & Governance

• Ensure IAM processes comply with GxP and regulated environments.

• Maintain auditability and traceability of all access changes.

• Support compliance and audit requests related to identity and access.

Must-Have:

• 7+ years of IAM experience in enterprise environments.

• Hands-on experience with Workday IAM integrations, Omada IGA, Active Directory/Entra ID, and Microsoft 365 identity & licensing.

• Strong understanding of IAM architecture and integrations (beyond ticket execution).

• Experience Scripting (PowerShell, APIs, connectors).

• Comfortable working in building-phase or immature IAM environments.

• Experience using ServiceNow for IAM requests.

• Strong communication skills - able to collaborate effectively with HR, IT, Security, and business stakeholders.