Telco Delivery Coordinator

Role: Telco Delivery Coordinator

Location: Shoreham-by-Sea (Hybrid, 3 days in office and 2 days at home)

Hours: Full-time, Monday to Friday

Pay: 26,000 per annum

An excellent opportunity has arisen for a Telco Delivery Coordinator to join one of our longstanding clients, a well-established organisation operating within the operations and service delivery space.

This role sits within the Operations team and supports the delivery of a professional, high-quality Telco Delivery service for sub-30 seat installs. The role focuses on coordinating resources, managing timelines and costs, and ensuring customers receive an exceptional end-to-end experience.

Benefits:

• Birthday leave and holiday allowance that increases with length of service
• Hybrid working policy
• Employee Assistance Programme with free mental health support
• Free eye care, Cycle to Work scheme, and subsidised gym membership (location dependent)
• Interest-free travel loan, retailer discounts, save-as-you-earn, and employee reward scheme

The Requirements:

• Strong customer service focus with an excellent telephone manner
• Proven ability to manage multiple projects simultaneously
• High attention to detail with accurate numeracy, written and data entry skills
• Strong organisational and prioritisation skills
• Ability to communicate clearly and professionally at all levels
• Proficiency in Microsoft Word and Excel
• Team-focused approach with a willingness to support wider business objectives

Desirable:

• PRINCE2 or similar project management qualification
• Understanding of data services and IP telephony technologies

The Role:

• Reviewing customer requirements and clarifying details with internal teams
• Developing delivery plans for Remote Delivery orders using available tools
• Coordinating resources to ensure orders are delivered within agreed SLAs
• Tracking progress, risks, and issues through to resolution
• Providing accurate project forecasting and updates to management
• Maintaining clear communication with customers and internal stakeholders
• Supporting remote and self-install deliveries to completion
• Collating required information to support invoicing and lease activation
• Supporting ordering and remote programming activities when required
• Maintaining accurate records across internal systems
• Contributing to continuous improvement and best practice within the team

If you're keen to join an organised, customer-focused operations team delivering high-quality remote services, then please apply to this Telco Delivery Coordinator role or contact Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.