Customer Advisor

A fantastic opportunity is available for a Customer Advisor to join a supportive and dynamic team. This role is ideal for a graduate, articularly someone with a strong interest in sustainability topics, or anyone looking to build their skills in a customer-focused position. After successfully completing probation and demonstrating competence, hybrid working is available after probation.

About the Role
As the first point of contact for new enquiries, you will play a key role in shaping the customer experience. You'll guide individuals through their queries, provide clear information, and ensure a smooth transition from initial contact through to booking and project setup. Working collaboratively with colleagues, you will help ensure customers receive an efficient and positive service throughout their journey.

Key Responsibilities
Handle inbound enquiry calls and ensure they reach the appropriate team
Follow up on email enquiries with phone contact to offer support
Assist customers through a free identification service
Provide clear guidance to help customers move confidently from enquiry to booking
Follow up on quotations to confirm customer instructions
Set up new projects in internal systems, allocate work, issue invoices, and process payments
Support with standard documentation where needed
Assist with administrative tasks such as research and data gathering

About You
Strong communication and interpersonal skills
Graduate with an interest in sustainability themes
Organised, detail-oriented, and proactive
Confident and friendly phone manner with the ability to build rapport
Customer-focused, with a positive and solutions-driven approach
Comfortable working independently while contributing to team success