Job Description
From order to doorstep: keep customers worldwide happy, informed and on time.
Stratford-upon-Avon Fully office-based (no hybrid working) Full-time, permanent.
Salary: up to £26,000 £30,000 per annum Hours: 37.5 per week (flexible start between 07 30) Free onsite parking
What s on offer for this Sales Administrator role?
22 days holiday + bank holidays
Your birthday off as an extra day s holiday
One charity day per year
Premium tea & coffee, modern office environment
About the company
Our client is a multi-award-winning, design-led business that s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.
The role
As Sales Administrator you ll be the engine behind smooth international order processing supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on-time deliveries. It s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.
Key responsibilities
Order Management
Process and manage international sales orders from entry to delivery
Ensure accuracy of order details, pricing and customer information
Monitor order status and proactively resolve issues or delays
Raise and manage sales orders, invoices, despatch notes and credit notes
Logistics Coordination (Movement of Goods) (Full training will be given)
- Arrange international shipping and liaise with couriers, freight forwarders and customs agents
- Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
- Track shipments, follow up on delivery issues, and provide timely updates
- Review courier/freight invoices and raise discrepancies
Customer Support
- Act as a key point of contact for international customers/distributors (email & phone)
- Handle queries and resolve issues quickly to maintain excellent customer satisfaction
- Build strong relationships with repeat customers
Compliance & Documentation
- Maintain accurate records of orders, shipments and supporting documentation
- Ensure compliance with international trade processes and company procedures
Collaboration
- Work closely with sales, warehouses and external partners to keep everything moving
- Support forecasting and stock/inventory planning through accurate tracking
What we re looking for?
Essential
- You will be a strong administrator, ideally in a similar role.
- Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)
- Strong organisation, accuracy, and attention to detail
- Clear communication skills and a customer-first mindset
- Able to juggle multiple priorities and deadlines
Nice to have (but not essential)
- Exposure to international shipping/export documentation, freight forwarders, customs processes
- Knowledge of Incoterms and customs regulations
- Experience using an ERP/CRM system
