Learning & Development Manager

Role: Learning & Development Manager
Location: Wythenshawe
Hours: 40 per week Mon-Fri
Salary: Up to 44,000 DOE + benefits

This is an exciting opportunity for an experienced contact centre Learning & Development Manager to join a contact centre client based in Wythenshawe. This role is fully office based.

Do you have a passion for training?
Have you experience within L&D for contact centres?

The duties of the Learning & Development Manager:

• Lead team development initiatives, including the creation of the academy of progression across the employee life cycle.
• Own content for the team knowledge hub.
• Design and deliver L&D programmes for the team including query resolution and compliance training to maintain high operational standards.
• Use our digital QA systems to evolve and monitor team performance, conducing audits on processes and assessments of compliance, and execution of our triage processes.
• Ensure regulatory compliance across the team.
• Collaborate on cross functional projects.
• Conduct Skills Audits.
• Work in close partnership with our teams, knowledge and training teams to ensure alignment and shared best practice.

Familiarity with regulatory affairs (OFGEM/SEC/QA) is highly desirable.

Please follow the link to apply for this contact centre Learning & Development Manager role based in Wythenshawe.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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