Job Description
Engineers rely on you, the office trusts you, and the whole service team runs better because of you ready to step into that kind of role?
Location: Redditch
Hours: Part time (would consider a four day week) or Full-time, Monday to Friday
Salary: £28,000 £33,000 per annum pro rata
Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F)
If you re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.
Why This Role Stands Out
Full-time, permanent position
25 days holiday (rising 1 day per annum for 5 years) plus bank holidays
Company pension scheme
Training opportunities
Preventative medical check-ups
Employee events
Full Kitchen area with coffee machine
Shower for employee use (maybe you like a run at lunchtime)
Your Responsibilities
- Create and manage service orders on SAP, ensuring all details are accurate
- Save and maintain service documentation (POs, quotes, costing sheets) on the service server
- Update contract service schedules including values, visit numbers, and contract/live dates
- Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
- Order required parts promptly and keep engineers updated on delivery timelines
- File order confirmations and manage parts sign-out where required
- Update SAP to confirm whether parts were collected or delivered to site
- Match PO parts against job sheets and ensure labour is entered correctly
- Support billing once job sheets are received and processed
- Mark invoiced jobs on the service calendar for tracking and follow-up
- Process invoicing for air testing and air/micro testing (labour + analysis costs)
- Ensure job sheets are attached to SAP and sent with invoices when required
- Maintain accurate records in service and contract folders
- Handle warranty visit administration, confirming cover and filing documentation correctly
- Monitor service calendars and chase outstanding job sheets and missing documents
- Coordinate calibration returns based on engineer notifications
- Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
- Raise return entries to ensure full traceability
- Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
- Ensure invoices and job sheets are issued, attached, and filed correctly
What We re Looking For
- Strong admin skills with excellent organisation and attention to detail
- Previous experience in a similar role, ie service/aftermarket
- SAP experience (or similar ERP system)
- Confident managing multiple priorities in a busy office environment
- Comfortable with data entry, documentation control, and deadline-driven tasks
- Clear communication skills and the confidence to coordinate across teams
- Good Microsoft Office skills
