QA Claims Technical Lead

Technical Claims Lead - PropertySouthampton / Hybrid / Remote (UK)An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation.This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters.The roleYou'll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you'll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision-making throughout the lifecycle of a claim.Key responsibilitiesAct as the technical referral point for coverage, policy interpretation, disputes and complex claim strategyProvide technical input on commercial and complex lossesReview and quality-check adjuster reports prior to client submissionSupport internal and external audits, QA activity and file reviewsMentor and develop adjusters through coaching and technical guidanceHandle escalations, complaints and service issuesManage complex property and commercial claims end-to-endSet and review reserves and support variance analysisProduce clear, robust technical reports for insurers, audits and litigationControl scopes, estimates and invoices to ensure cost accuracy and valueManage contractors, surveyors and suppliersIdentify recovery, contribution and subrogation opportunitiesEnsure compliance with FCA, client and internal quality standardsWhat we're looking forMinimum of 5 years' experience within property claims or a closely related fieldStrong technical knowledge of property insurance, including all-risks and peril-based policiesExperience handling complex or commercial lossesConfident decision-maker with strong analytical and problem-solving skillsCollaborative, professional and proactive approachACILA qualification or progress towards it is preferred but not essentialWhat's on offerDiscretionary bonus25 days annual leave plus an additional day for your birthday5% contributory pensionPrivate healthcare and 24/7 GP accessEnhanced family leave and sick payCycle to work and electric vehicle schemesLife assurance and wellbeing supportLong-term career development and progression opportunitiesA collaborative environment where technical input and continuous improvement are genuinely valued