Solution Development & Delivery Manager

Your Company:A rapidly growing business services company is seeking a Solution Development and Delivery Manager to lead the design, delivery, and evaluation of innovative pilot programmes. This is a pivotal role focused on developing practical, scalable solutions that improve everyday access to essential services for individuals and small businesses across the UK.Operating in a fast-moving, mission-driven environment, you'll collaborate with member organisations, industry bodies, internal teams, and third-party suppliers to take pilots from concept through deployment-measuring success, managing risk, and making evidence-based recommendations on scalability. Following successful pilots, you'll finalise solution designs and transition them into implementation and business-as-usual operations.Your Role and ResponsibilitiesWhile in this position your duties may include, but are not limited to:

• Owning the end-to-end development and delivery of innovation pilots
• Collaborating with external partners, industry bodies, and internal stakeholders
• Working with supply chain and commercial colleagues to develop and agree arrangements with third-party suppliers supporting the pilot programme.
• Defining pilot requirements, core activities, and establishing clear delivery plans.
• Identifying appropriate communities and locations for pilots in partnership with governance groups and relevant stakeholders.
• Managing pilot governance, monitoring delivery, and proactively controlling execution risk.
• Developing and monitoring pilot success measures, ensuring outcomes are measurable, meaningful, and aligned to community needs.
• Overseeing pilot progress and producing clear reporting for leadership, including status updates and RAG reporting.
• Documenting, managing, and mitigating risks associated with the pilot programme throughout delivery.
• Building strong working relationships with partner organisations to define requirements, test solutions, and ensure readiness.
• Supporting budget adherence and working across suppliers to drive cost efficiencies where appropriate.
• Providing structured supplier performance feedback to inform supplier reviews and continuous improvement.
• Developing solution evaluation criteria and supporting key decisions such as extensions, leases, contract renewals, or exits.
• Handing approved and refined solutions over to delivery/implementation teams, detailing key activities, stakeholders, risks, and success factors.
• Supporting transition of approved solutions into business-as-usual through business engagement and readiness activity.
• Contributing to horizon scanning and market assessment of potential solutions that address evolving customer and SME needs.
• Supporting leadership with governance processes, submissions, and decision-making materials.
• Working with wider teams to support live network operations and continuous improvement activities linked to existing solutions.

What You Will Need to ApplyPlease apply ONLY if you meet the following criteria:

• Proven experience leading change or delivery programmes involving third-party suppliers and/or outsourced operations.
• Strong project leadership and delivery experience, ideally within UK-wide financial services or customer-facing service networks.
• Excellent written and verbal communication skills, with confidence engaging senior stakeholders and negotiating effectively.
• Strong financial capability, including experience in budget management and cost control.
• High attention to detail, with the ability to produce clear documentation, reporting, and governance materials.
• Strong relationship management skills and the ability to get the best out of others in dynamic, fast-evolving environments.
• Comfortable working with ambiguity and evolving ways of working, with a practical, solutions-focused mindset.
• Ability to measure outcomes effectively and translate insight into clear recommendations and scalable plans.
• A values-led approach, with a commitment to inclusion, collaboration, and delivering meaningful community impact.

What You Will Get in Return:This is an opportunity to lead high-impact innovation that strengthens local communities and improves access to essential everyday services. You'll join a collaborative, inclusive, purpose-driven environment where you are trusted to make a difference, while contributing to solutions that can scale nationally.The role offers a competitive salary in the region of £65,000, with final compensation based on experience, capability, and the value you bring. If this opportunity interests you, then please do not hesitate to reach out to:Christina Smith - Senior Talent Acquisition SpecialistM: E: