Aftersales Manager

Aftersales Manager
Location: Warmington (HQ)
Contract: Permanent, Full-time
Salary: £43,000 per annum + Benefits + Bonus

Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road.

Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation.

Your role as the Aftersales Manager:

Based at the Oxfordshire HQ and reporting into the senior leadership team, you ll take ownership of the full aftersales function, ensuring customers receive an exceptional experience long after handover. You ll lead service, warranty, and customer support teams, embedding best practice, improving efficiency, and building long-term customer loyalty that supports the brand s premium reputation.

Aftersales Leadership:

• Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support.
• Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately

Customer Experience:

• Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards.

Operational Excellence:

• Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction.

Warranty & Quality:

• Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement

Commercial Performance:

• Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels.

Collaboration:

• Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences.

Continuous Improvement:

• Use data, customer insight, and KPIs to drive performance, accountability, and service innovation.

What You ll Bring to the Aftersales Manager position:

• Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment.
• Strong people leadership skills with the ability to motivate and develop teams.
• A customer-first mindset with a passion for delivering exceptional service.
• Solid operational, commercial, and problem-solving capability.
• Confident communicator, comfortable working cross-functionally and with senior stakeholders.
• Strong understanding of warranty processes, service operations, and parts management.
• Financial acumen with experience managing budgets

Ready to take ownership of the customer experience beyond the sale?

To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.