Housing Officer / Neighbourhood Manager

Housing Officer / Neighbourhood Manager

This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio.

If you've also worked in the following roles, we'd also like to hear from you:

Estate Officer, Community Officer, Tenancy Officer, Housing Management Officer, Housing Manager, Tenancy Manager, Safer Neighbourhoods Manager, Resident Engagement Lead.

This is officially known within the organisation as a Neighbourhood Manager

PLEASE NOTE: You will need a Full Driving Licence and your own Vehicle

SALARY: £34,800 per annum FTE (£17,400 Actual Salary for 17.5 Hours per Week) + Benefits

LOCATION: Hybrid Working / Oxford (OX4)

JOB TYPE: 11 months Fixed Term Part-Time, Contract

WORKING HOURS: 17.5 Hours per Week

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officer / Neighbourhood Manager to play a key role in supporting residents and maintaining safe, well-managed communities.

As a Housing Officer / Neighbourhood Manager, you will act as a visible point of contact for residents, ensuring neighbourhood standards are upheld while responding effectively to tenancy-related issues and concerns.

The Housing Officer / Neighbourhood Manager will work closely with internal teams and external partners to address building safety, estate management, and safeguarding matters, helping residents feel supported, secure, and listened to.

This role offers a rewarding opportunity to make a meaningful difference within local communities while working in a varied, people-focused environment.

DUTIES

Your duties as the Housing Officer / Neighbourhood Manager include:

• Estate and Property Inspections: Carrying out regular inspections to maintain safety, cleanliness, and neighbourhood standards
• Tenancy Management Support: Managing tenancy-related issues including noise complaints, disputes, and antisocial behaviour
• Resident Engagement: Building positive relationships with residents through clear communication and responsive support
• Safeguarding and Vulnerability Support: Identifying and supporting vulnerable residents, escalating concerns where required
• Building Safety Liaison: Working with internal teams and contractors to address repairs, compliance, and safety matters
• Partnership Working: Collaborating with external agencies and local partners to resolve community issues
• Feedback and Service Improvement: Gathering resident feedback to help improve service delivery and satisfaction
• Representation and Advocacy: Attending meetings, supporting legal processes, and representing the organisation when required

CANDIDATE REQUIREMENTS

• Driving Licence and Vehicle: A full driving licence and access to your own vehicle
• Housing or Community Experience: Previous experience in housing, neighbourhood management, or a similar people-focused role
• Safeguarding Awareness: An understanding of safeguarding principles and supporting vulnerable individuals
• Communication Skills: Strong interpersonal skills with the ability to build trust and manage sensitive situations
• Organisation and Time Management: Ability to manage multiple priorities in a fast-paced environment
• IT Skills: Confidence using systems such as Outlook, Word, Excel, and learning new digital tools
• Problem Solving: A proactive and practical approach to resolving issues effectively

BENEFITS

• 25 days' holiday pro rata plus Bank Holidays
• Up to 8% contributory pension
• Annual health and lifestyle allowance of up to £300 for you and your family

This role requires a DBS check

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.

NO AGENCIES PLEASE

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C14345

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