Job Description
Job Title: Senior Client Service Delivery Specialist
Location: London (Hybrid, 50/50 split)
Salary: £40,000 - £60,000
Benefits: Discretionary bonus, private medical, pension & life assurance, cycle to work scheme, employee assistance programme, structured onboarding & career development
About the Company:
This highly respected, global insurance brand is known for its technical excellence, structured career development, and collaborative working environment. With one of the largest and most established Client Service Delivery functions in the market, they've developed a true centre of excellence, focusing UK roles on complex risks and subject matter expertise.
Role Summary:
This isn't a new headcount - but it's a critical hire for a high-performing team. Following a strategic offshoring of junior tasks, the UK team now focuses on complex queries and senior-level client delivery. You'll be joining a team that plays a pivotal role in broker support and policy management - and one that's respected internally for doing the job properly. With career development and progression supported from within, this role suits someone ready to step up or seeking stability in a team that delivers real value.
Key Responsibilities:
- Support brokers on large, complex global insurance contracts: Deliver higher-value client outcomes
- Own technical processing from policy documentation to invoicing: Work with offshore partners to streamline workflow
- Handle complex, post-placement queries: Become a go-to specialist on tricky cases
- Build internal relationships across broking, CSD, and underwriting teams: Be the link that makes things happen
- Share best practice and process improvements: Your ideas will be heard and implemented
- Represent the team in cross-business initiatives: Showcase your technical insight and leadership
Requirements:
- Strong technical insurance knowledge (broking, placement, or account handling)
- High attention to detail and ability to work to deadlines
- Confidence in handling complex or global risks
- Collaborative and proactive team player
- Comfortable working across multiple systems and processes
- Clear communicator, confident liaising with internal and external stakeholders
If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet.
Related Job Titles: Client Service Delivery Specialist, Broker Support Executive, Insurance Account Handler, Technical Broking Support, Senior Insurance Technician
