Forecasting and Planning Analyst

Role: Forecasting and Planning Analyst

Location: Midlands or Manchester office based (hybrid working 2 days per week in

Hours: Mon-Fri 9am-5pm

Salary: Up to 40,000 DOE + bonus + benefits

This is a great opportunity for an experienced Forecasting and Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at 0-6 month plans.

Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends.

By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using excel and SQL. Your role is crucial in supporting operational planning, resource allocation, and overall business growth. Experience using Power BI or Tableau would be advantageous.

Continuous improvement is integral to your role, as you evaluate and enhance existing forecasting methodologies, processes, and tools to improve accuracy, efficiency, and scalability. Staying informed about industry trends, emerging technologies, and best practices in forecasting and data analytics enables you to bring innovative solutions.

Are you an organised Forecasting and Planning Analyst from a retail, utilities contact centre background?

Do you have experience in WFM planning, forecasting and budget building?

Do you have experienced in creation and delivery of plans?

Experience in stakeholder engagement, communicating and forecast results is essential

Key Responsibilities of the Forecasting Planning Analyst:

• Responsible for end-to-end planning and execution of planning identifying risks to operational performance.
• Use and develop existing forecasting methodology to maintain short to medium term (0-6 month) forecasts for all areas and channels.
• Work alongside planning team to create, develop, and refine the models with close liaison with team.
• Maintain and update planning models to ensure a rolling view of demand, resource and budget assumptions and requirements.
• Work closely with other business stakeholders.
• Maintain and manage an accurate view of Contact headcount actual, budget and vacancies. Ensuring that we are managing our resource and budget tightly.
• Work with operational Leads to ensure that recruitment plans and associated capacity requirements are clear.
• Work with the analysis and insight team to ensure that drivers for contact are factored into budget assumptions.
• Carry out regular monitoring of performance to ensure that resource plans have accurate assumptions and operational owners are held accountable.
• Engage with all relevant stakeholders across the business to capture data required for application to the forecast, ensuring accurate resourcing levels to meet demand.
• Effective review of forecast accuracy against the actual performance; communicating results & offering effective recommendations for improvement.
• Ensure core KPI's are met via effective resource planning.

If you are an experienced Forecasting and Planning Analyst please follow the link to apply for this role.

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