Job Description
Terrorism & Crisis Management Account Handler
London (Hybrid, 50/50 split)
£40,000 - £60,000
Benefits: Discretionary bonus, private medical, pension & life assurance, cycle to work scheme, employee assistance programme, structured onboarding & career development
About the Company:
A global insurance leader with a specialist team supporting Crisis Management and Terrorism risks. This firm's UK Client Service Delivery function has evolved, focused solely on complex risk. You'll join a trusted technical team embedded in a high-stakes environment, where speed, precision, and trust are essential.
Role Summary:
This UK-based role focuses entirely on specialist, high-touch broker support. You'll be the technical right hand to brokers placing terrorism and crisis-related risks - working on accounts that require deep attention to detail and steady handling. It's a niche, respected space where subject matter expertise is highly valued.
Key Responsibilities:
- Provide technical processing support across terrorism and crisis management risks: Maintain documentation accuracy
- Liaise with brokers handling sensitive and often time-critical global placements: Be their go-to technical partner
- Manage complex queries post-placement: Troubleshoot and resolve independently
- Collaborate with offshore processing teams and internal stakeholders: Ensure smooth workflow across teams
- Contribute to continuous improvement in documentation and internal process: Raise the bar for delivery
- Participate in team meetings, training, and technical updates: Stay sharp, stay current
Requirements:
- Experience in broking support, client service delivery or technical processing within specialty insurance
- Exposure to terrorism, crisis management, or complex risk advantageous
- High attention to detail with strong organisational skills
- Calm and confident under pressure with clear communication
- Comfortable managing complex cases independently
- Process-focused and systems-literate
If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet.
Related Job Titles: Crisis Management Technician, Terrorism Insurance Specialist, Senior Insurance Technician, Broker Support Analyst, Complex Risk Coordinator
