Motor Claims Adjuster

Job Title - Motor Claims Adjuster

Job Location - North West/South East - Hybrid Working

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As a Motor Claims Adjuster you will be at the heart of supporting and handling a mixed portfolio of Motor claims relating to cross border incidents. The position will be based in in the Motor claims department with hybrid working options.

The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines in an activity based claims platform.

Responsibilities

The responsibilities of the Claims Adjuster include (though are not limited to):

• Manage a portfolio of MTPL, AD and Recovery claims as a co-ordinator between handling office and UK Client.
• Build rapport and an appreciation of the operations impacting the claim and understanding of cover with the Broker or Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Assess and provide a pragmatic view of issues and relevant solutions to both simple and complex claims.
• Prepare written reports and provide detail on all aspects of the claim, including policy coverage, quantum, recovery and any future actions based on information provided by the handling office abroad.
• Establish and agree a communication plan with all interested parties where required.
• Approve interim payments, when appropriate and prepare interim reports and invoicing.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.

Skills and Experience

• An organised self-starter; able to scope administrative projects and drive initiatives
• Logical and systematic in approach, delivering with accuracy and to specific deadlines
• Sound written and verbal communication skills
• Quick learner (though training will be provided)
• Ability to work on own initiative, autonomously, as well as part of a wider team
• Pragmatic and measured under pressure
• Ability to demonstrate a prominent level of accurate diligence
• Proactively analyses and resolves complex issues
• An inquisitive and solution-based mindset
• Able to motivate, inspire and coach others with technical matters, when required
• Excellent prioritisation skills, with the ability to work to given targets
• Strong Client relationship building and communication skills
• Excellent customer service, organisational & planning skills

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Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.

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