Mortgage Support Assistant FTC

Customer (Mortgages) Support Assistant

Milton Keynes Fixed Term Contract - 12 months (with a view to going permanent)

We're looking for a Customer Support Assistant to deliver an outstanding customer journey from onboarding to ongoing account support. If you're passionate about customer service, love problem-solving, and can thrive in a fast-paced environment, this role is for you.

What you'll do

• Be the first point of contact for customers across phone, email, and digital channels.
• Resolve queries quickly and effectively, tailoring support to customer needs.
• Manage key processes such as product transfers, payments, and redemptions.
• Handle payments and reconciliations accurately.
• Support vulnerable customers with care and professionalism.

What we're looking for.

• Mortgage queries experience is an advantage
• Excellent communication and problem-solving skills.
• Strong attention to detail and the ability to multitask.
• GCSE English & Maths (or equivalent).

Why join us?

You'll work in a collaborative, supportive team where customer care comes first. We offer professional training, career growth opportunities, and the chance to make a real impact.

Apply now and help us create outstanding customer experiences.

Job Types: Full-time, Fixed term contract, Temp to perm

Contract length: 12 months

Benefits:

• Life insurance
• Private dental insurance
• Private medical insurance

Experience:

• Mortgage: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes MK9 1EJ