Customer Service account manager

12 Month Fixed term contract Office-based Immediate Start

Sales Administrator / Internal Account Manager Location: Normanton (Fully Office-Based)
Contract: Fixed Term - 12 Months
Hours: Full-TimeI am working with a client who is seeking a Sales Administrator / Internal Account Manager to join their team for a 12 month maternity cover. This is a busy and varied office based role, supporting the team to ensure a smooth and efficient experience for customers.
Key ResponsibilitiesIn this role, you will handle a broad range of administrative and customer-focused tasks, including:

• Being the first point of contact on the Customer Service phone line
• Managing telephone and email enquiries professionally and promptly
• Taking, processing, and importing stock orders
• Sending pre production samples and approving samples with external suppliers
• Sending smart forms and order confirmations to customers
• Following up on open orders and keeping customers updated on progress
• Assisting the Sales team with projects and day to day support
• Maintaining accurate records and updating the Capsule CRM system with new opportunities
• Liaising confidently with colleagues across different departments and with external partners
• Supporting general administrative duties as required
• Taking responsibility for personal health and safety in the workplace

Skills & Experience RequiredWe're looking for someone who can bring:

• Strong customer focus and a positive, solution driven mindset
• Excellent attention to detail and accuracy
• Confident written and verbal communication skills
• Proven organisational skills with the ability to multitask effectively
• Ability to work well under pressure in a fast paced environment
• Experience liaising with internal and external stakeholders
• Good computer literacy (Microsoft Office; CRM experience beneficial)
• A professional, friendly approach and strong team ethic

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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