Title: Fundraising Manager Responsible to: Director/Head of Operations Hours: 14 hours per week Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications) Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working) Contract: Permanent (subject to continuation of funding) Please note: DBS check will be required BIAS is a leading local Irish charity which has supported England s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital campaigns, donor events, individual giving initiatives and the development of relationships with local businesses. Key responsibilities Develop and deliver BIAS s community fundraising strategy. Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS. Explore marketing opportunities to raise the profile of the charity. Ensure relevant processes are in place to deliver successful, profitable community fundraising activities. Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants. Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS. To achieve these objectives, the post holder will be expected to: Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity. Regularly review the performance of fundraising activities/events, making recommendations for improvement. Build and maintain a variety of community relationships across varying stakeholders. Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services. Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs. Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies. This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development. What we re looking for Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years. Excellent organisational and administrative skills, including budget and project management. Ability to build excellent working relationships, especially with supporters and partners. Strong team player who will ensure clear and regular communication with the BIAS management team. Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems. A willingness to adapt and be flexible. Ability to travel. Competent user of Microsoft Office suite, with experience of CRM systems. Empathy and an understanding of the Irish community. How to apply: To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples. The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
Feb 04, 2026
Full time
Title: Fundraising Manager Responsible to: Director/Head of Operations Hours: 14 hours per week Salary: £14,000-£16,000 (pro rata based on £35,000-40,000 FTE) (depending on experience and qualifications) Based: Willesden, NW10 2JR + other locations if required (hybrid; 1 day per week remote working) Contract: Permanent (subject to continuation of funding) Please note: DBS check will be required BIAS is a leading local Irish charity which has supported England s largest community in Brent for over 45 years. We deliver our support across London through our welfare advice drop-in service, our active ageing clubs and our Be-a-Friend volunteer scheme. This is an exciting new role in which you will proactively generate and grow fundraising income across all fundraising streams to enable us to continue supporting the most vulnerable members of the Irish community. You will support our fundraising strategy by contributing to digital communications and creative content across all channels, in cooperation with project delivery teams. The role will play a central part in raising awareness and growing supporter engagement through digital campaigns, donor events, individual giving initiatives and the development of relationships with local businesses. Key responsibilities Develop and deliver BIAS s community fundraising strategy. Develop and implement a varied portfolio of events, community fundraising activities and campaigns, all of which reflect the spirit of BIAS. Explore marketing opportunities to raise the profile of the charity. Ensure relevant processes are in place to deliver successful, profitable community fundraising activities. Oversee the management of fundraising systems and platforms in order to create the best possible experience for donors and participants. Develop a robust supporter journey for community fundraisers which leaves them with an excellent experience and generates a long-term relationship with BIAS. To achieve these objectives, the post holder will be expected to: Plan, budget, coordinate and attend an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity. Regularly review the performance of fundraising activities/events, making recommendations for improvement. Build and maintain a variety of community relationships across varying stakeholders. Explore and coordinate fundraising opportunities such as online donation platforms, auction platforms and text-to- donate services. Work with colleagues to ensure that all events are adequately supported with staff, volunteers and post-event debriefs. Ensure that all events and activities are compliant with the Code of Fundraising Practice, GDPR and internal policies. This job description reflects the basic duties required of the Fundraising Manager. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development. What we re looking for Experience of designing and delivering successful community fundraising events, campaigns and activities, preferably with a track record of at least two years. Excellent organisational and administrative skills, including budget and project management. Ability to build excellent working relationships, especially with supporters and partners. Strong team player who will ensure clear and regular communication with the BIAS management team. Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems. A willingness to adapt and be flexible. Ability to travel. Competent user of Microsoft Office suite, with experience of CRM systems. Empathy and an understanding of the Irish community. How to apply: To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria set out in the person specification, with supporting examples. The deadline for applications is 29th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.
Executive Head Chef - Hospitality & Events Location: Central London Salary: 60,000 per annum Hours: 48 hours per week Working Pattern: 5 days out of 7 We are recruiting an experienced Executive Head Chef to lead a high-profile hospitality and events operation in central London for a large, well-established contract catering company. This senior role oversees multiple food outlets, including large-scale hospitality and events catering, as well as a quality caf with a small retail food offer. The successful candidate will be a strong leader with proven experience managing diverse kitchen operations and large teams of chefs. Key Responsibilities Overall management of all kitchen operations across hospitality, events, and caf /retail outlets Leading, motivating, and developing a team of chefs across multiple service styles Menu planning and delivery, ensuring high standards of food quality and consistency Full responsibility for food safety, health & safety, and compliance Managing food costs, GP, stock control, ordering, and supplier relationships Working closely with senior management to deliver successful events and day-to-day service Candidate Requirements Proven experience as an Executive Head Chef or senior Head Chef within multi-outlet or contract catering environments Strong background in hospitality and events catering Confident managing and developing large kitchen teams Commercially focused with strong organisational and financial skills Able to work in a fast-paced, high-volume environment What's On Offer Competitive salary of 60,000 48-hour contract, 5 days out of 7 Opportunity to work for a major contract catering business Clear career progression opportunities within a growing organisation A varied and high-profile central London operation This is an excellent opportunity for an ambitious chef looking for long-term career development with a leading contract caterer. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 04, 2026
Full time
Executive Head Chef - Hospitality & Events Location: Central London Salary: 60,000 per annum Hours: 48 hours per week Working Pattern: 5 days out of 7 We are recruiting an experienced Executive Head Chef to lead a high-profile hospitality and events operation in central London for a large, well-established contract catering company. This senior role oversees multiple food outlets, including large-scale hospitality and events catering, as well as a quality caf with a small retail food offer. The successful candidate will be a strong leader with proven experience managing diverse kitchen operations and large teams of chefs. Key Responsibilities Overall management of all kitchen operations across hospitality, events, and caf /retail outlets Leading, motivating, and developing a team of chefs across multiple service styles Menu planning and delivery, ensuring high standards of food quality and consistency Full responsibility for food safety, health & safety, and compliance Managing food costs, GP, stock control, ordering, and supplier relationships Working closely with senior management to deliver successful events and day-to-day service Candidate Requirements Proven experience as an Executive Head Chef or senior Head Chef within multi-outlet or contract catering environments Strong background in hospitality and events catering Confident managing and developing large kitchen teams Commercially focused with strong organisational and financial skills Able to work in a fast-paced, high-volume environment What's On Offer Competitive salary of 60,000 48-hour contract, 5 days out of 7 Opportunity to work for a major contract catering business Clear career progression opportunities within a growing organisation A varied and high-profile central London operation This is an excellent opportunity for an ambitious chef looking for long-term career development with a leading contract caterer. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
PENSIONS OPERATIONS ANALYST Hybrid - 3 days in-office London £500 - £700 PER DAY We are working with a bank in the City of London who are currently recruiting for a Pensions Operation Analyst to join there team. You will be joining a growing organisation. The Pensions Operations Analyst will report to the Head of EMEA Pension and Benefits and the Benefits Service Delivery Lead. This role sits within the BSD Team, who focus on service delivery across the Bank's EMEA Pensions & Benefits Team, which comprises of specialists that focus on: UK & Ireland benefits UK & Ireland pensions EMEA pensions & benefits (exc. UK, Ireland) Canada pension and benefits The BSD team currently has a team of 3 contractors, and this role will add to this strength whilst providing a specific focus on UK Pensions. The rest of the BSD team are based at 2KES in London. The role will work closely with the UK and Ireland pensions team who are also based in London and Chester. Role Description Work within a small team of 4 to provide benefit service delivery across the EMEA Pensions and Benefits. The role will be focussed on service delivery across the Bank's UK and Ireland pension arrangements. These include UK DB and DC Pension Plan (with around £4bn in assets) as well as our DC Plan in Ireland and a legacy Channel Islands arrangement. The role requirements are operational support and service delivery across a range of tasks including: Managing employee and member queries via a central mailbox, including triaging as appropriate to the relevant areas or teams. Preparing the monthly contributions files for the UK pension plan and running control checks on monthly payroll files. Preparing annual updates needed for the UK pension plan, including Plan Salary calculations and moving members between (service related) categories of core benefit. Managing the transfer of HR files with third party administrators and managing both internal and external queries. Analysis and reporting for quarterly pension trustee meetings. Support with invoicing and expenses of third-party suppliers. Support with testing, reporting associated with annual flexible benefits enrolment and benefit renewals. Annual pensions benefit statement testing. Support the secretariat of the various bank pension arrangements, for example with meeting pack creation, uploading the Board packs into online portal. Proactively supporting colleagues with getting the most from the systems and improving the overall user experience whilst ensuring high levels of robustness and efficiency. Experience & Skills Required Having a relevant pensions qualification (eg . APMI/ FPMI) is preferred but not essential Having previously worked on complex Pension Schemes with both defined benefit and defined contribution sections. Managing UK Pensions Plans either within an operations role, administration function, consulting firm or in-house role. Familiar with Trustee boards, how they operate as well as the requirements governing Trustee operation. Excellent technical and analytic skills with respect to UK pensions and the alternative scheme designs; you will have worked with schemes that have underpins, GMPs, hybrid arrangements. Details: Pay Day Rate £500.00 - £700.00 per day Start: January 2026 Hybrid: 3 days per week based in London Interested or know someone who might be? Get in touch today to learn more! 50727EVE INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Feb 04, 2026
Full time
PENSIONS OPERATIONS ANALYST Hybrid - 3 days in-office London £500 - £700 PER DAY We are working with a bank in the City of London who are currently recruiting for a Pensions Operation Analyst to join there team. You will be joining a growing organisation. The Pensions Operations Analyst will report to the Head of EMEA Pension and Benefits and the Benefits Service Delivery Lead. This role sits within the BSD Team, who focus on service delivery across the Bank's EMEA Pensions & Benefits Team, which comprises of specialists that focus on: UK & Ireland benefits UK & Ireland pensions EMEA pensions & benefits (exc. UK, Ireland) Canada pension and benefits The BSD team currently has a team of 3 contractors, and this role will add to this strength whilst providing a specific focus on UK Pensions. The rest of the BSD team are based at 2KES in London. The role will work closely with the UK and Ireland pensions team who are also based in London and Chester. Role Description Work within a small team of 4 to provide benefit service delivery across the EMEA Pensions and Benefits. The role will be focussed on service delivery across the Bank's UK and Ireland pension arrangements. These include UK DB and DC Pension Plan (with around £4bn in assets) as well as our DC Plan in Ireland and a legacy Channel Islands arrangement. The role requirements are operational support and service delivery across a range of tasks including: Managing employee and member queries via a central mailbox, including triaging as appropriate to the relevant areas or teams. Preparing the monthly contributions files for the UK pension plan and running control checks on monthly payroll files. Preparing annual updates needed for the UK pension plan, including Plan Salary calculations and moving members between (service related) categories of core benefit. Managing the transfer of HR files with third party administrators and managing both internal and external queries. Analysis and reporting for quarterly pension trustee meetings. Support with invoicing and expenses of third-party suppliers. Support with testing, reporting associated with annual flexible benefits enrolment and benefit renewals. Annual pensions benefit statement testing. Support the secretariat of the various bank pension arrangements, for example with meeting pack creation, uploading the Board packs into online portal. Proactively supporting colleagues with getting the most from the systems and improving the overall user experience whilst ensuring high levels of robustness and efficiency. Experience & Skills Required Having a relevant pensions qualification (eg . APMI/ FPMI) is preferred but not essential Having previously worked on complex Pension Schemes with both defined benefit and defined contribution sections. Managing UK Pensions Plans either within an operations role, administration function, consulting firm or in-house role. Familiar with Trustee boards, how they operate as well as the requirements governing Trustee operation. Excellent technical and analytic skills with respect to UK pensions and the alternative scheme designs; you will have worked with schemes that have underpins, GMPs, hybrid arrangements. Details: Pay Day Rate £500.00 - £700.00 per day Start: January 2026 Hybrid: 3 days per week based in London Interested or know someone who might be? Get in touch today to learn more! 50727EVE INDHRR Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Head of Product - Tokenised Money Market Funds Location: London - Hybrid Salary/Rate: 120-140k per annum + package Start Date: February/March Job Type: Full-time, permanent Company Introduction This is an exciting opportunity for a Head of Product for Tokenised Money Market funds within a Digital strategy integrated on-chain solution that delivers automated NAV calculations, always-on transfer agency functionality, Real Time fund accounting, and AI-powered reporting. It's a solution that provides clients with continuous, transparent, and compliant fund administration services, reducing operational risk and enabling Real Time oversight of their funds. Job Responsibilities/Objectives You will be responsible for delivering internal and external thought leadership and help shape the future of the product. As product owner, drive the definition and delivery of the Digital Fund administration 24/7 product and any enhancements. This will include product definition, go to market strategy, definition and oversight of the delivery of the target operating model (TOM) by thetransfer agency, fund operation teams and technology teams. The role will include work with the Operations and IT teams to monitor the implementation of the TOM. The product owner will provide direction/project management leadership and will be accountable for the delivery of a robust, repeatable and fit for market product. Work with thecommercialisation and business development team to provide subject natter expert input into client discussions on new leads and contribute to landing new revenue Deliver internal and external thought leadership Support the internal and external Digital Assets product knowledge-building For onboarding new clients/deals, provide product-specific input to the central onboarding teams and play an instrumental role in a timely project launch Build knowledge of theproduct suite to identify and deliver cross-sell opportunities (Digital assets into otherProducts) Required Skills/Experience The ideal candidate will have the following: Bachelor's degree in Accounting/Finance Minimum of 7 years experience in the Funds industry, in an operational or commercial capacity of which 5 years in open ended/money market funds acquired ideally with a service provider or a manager (GP) Digital assets literacy is preferred but not a must Self-starter and team player Able to navigate complex organisational environments and manage up If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Feb 04, 2026
Full time
Job Title: Head of Product - Tokenised Money Market Funds Location: London - Hybrid Salary/Rate: 120-140k per annum + package Start Date: February/March Job Type: Full-time, permanent Company Introduction This is an exciting opportunity for a Head of Product for Tokenised Money Market funds within a Digital strategy integrated on-chain solution that delivers automated NAV calculations, always-on transfer agency functionality, Real Time fund accounting, and AI-powered reporting. It's a solution that provides clients with continuous, transparent, and compliant fund administration services, reducing operational risk and enabling Real Time oversight of their funds. Job Responsibilities/Objectives You will be responsible for delivering internal and external thought leadership and help shape the future of the product. As product owner, drive the definition and delivery of the Digital Fund administration 24/7 product and any enhancements. This will include product definition, go to market strategy, definition and oversight of the delivery of the target operating model (TOM) by thetransfer agency, fund operation teams and technology teams. The role will include work with the Operations and IT teams to monitor the implementation of the TOM. The product owner will provide direction/project management leadership and will be accountable for the delivery of a robust, repeatable and fit for market product. Work with thecommercialisation and business development team to provide subject natter expert input into client discussions on new leads and contribute to landing new revenue Deliver internal and external thought leadership Support the internal and external Digital Assets product knowledge-building For onboarding new clients/deals, provide product-specific input to the central onboarding teams and play an instrumental role in a timely project launch Build knowledge of theproduct suite to identify and deliver cross-sell opportunities (Digital assets into otherProducts) Required Skills/Experience The ideal candidate will have the following: Bachelor's degree in Accounting/Finance Minimum of 7 years experience in the Funds industry, in an operational or commercial capacity of which 5 years in open ended/money market funds acquired ideally with a service provider or a manager (GP) Digital assets literacy is preferred but not a must Self-starter and team player Able to navigate complex organisational environments and manage up If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Overview The Head of Supply Chain is responsible for leading and optimising the end to end supply chain function. This position will play a central role in ensuring materials, goods, and services are sourced, managed, and delivered efficiently to meet organisational goals. Working closely with procurement, planning, production, commercial, logistics, and customer support teams, the role drives operational excellence, cost effective processes, and a culture of continuous improvement in a fast moving, high demand environment. Key Duties Lead the development and delivery of an organisation wide supply chain strategy. Drive continuous improvement across procurement, planning, logistics, and inventory processes. Implement and optimise digital systems and data driven tools to enhance supply chain performance. Provide strong leadership to the supply chain team, promoting development, engagement, and collaboration. Oversee procurement activities, ensuring quality, value for money, ethical practices, and strong supplier performance. Manage production and project planning to ensure efficient operational flow and on time delivery. Optimise inventory management, reduce obsolescence, and improve material handling efficiency. Take ownership of customer related rectifications and coordinate resolutions alongside operational priorities. Key Competencies Proven experience in a senior supply chain leadership role within a manufacturing or production focused environment. Strong understanding of factory operations, raw material procurement strategy, and supplier development. Excellent leadership, communication, and analytical skills. Strong commercial and contractual acumen. Skilled in ERP/MRP systems and digital supply chain tools. Comfortable operating in a fast paced, high volume environment. Benefits £75,000 DOE + £4,000 Car allowance + Profit share. 8% Pension Contribution 23 days holiday + Bank Holidays To apply for the head of Supply Chain position, please click "Apply Now" and attach an updated copy of your CV. Alternatively, please contact Natalie Cooper at E3 Recruitment for more information.
Feb 04, 2026
Full time
Overview The Head of Supply Chain is responsible for leading and optimising the end to end supply chain function. This position will play a central role in ensuring materials, goods, and services are sourced, managed, and delivered efficiently to meet organisational goals. Working closely with procurement, planning, production, commercial, logistics, and customer support teams, the role drives operational excellence, cost effective processes, and a culture of continuous improvement in a fast moving, high demand environment. Key Duties Lead the development and delivery of an organisation wide supply chain strategy. Drive continuous improvement across procurement, planning, logistics, and inventory processes. Implement and optimise digital systems and data driven tools to enhance supply chain performance. Provide strong leadership to the supply chain team, promoting development, engagement, and collaboration. Oversee procurement activities, ensuring quality, value for money, ethical practices, and strong supplier performance. Manage production and project planning to ensure efficient operational flow and on time delivery. Optimise inventory management, reduce obsolescence, and improve material handling efficiency. Take ownership of customer related rectifications and coordinate resolutions alongside operational priorities. Key Competencies Proven experience in a senior supply chain leadership role within a manufacturing or production focused environment. Strong understanding of factory operations, raw material procurement strategy, and supplier development. Excellent leadership, communication, and analytical skills. Strong commercial and contractual acumen. Skilled in ERP/MRP systems and digital supply chain tools. Comfortable operating in a fast paced, high volume environment. Benefits £75,000 DOE + £4,000 Car allowance + Profit share. 8% Pension Contribution 23 days holiday + Bank Holidays To apply for the head of Supply Chain position, please click "Apply Now" and attach an updated copy of your CV. Alternatively, please contact Natalie Cooper at E3 Recruitment for more information.
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 04, 2026
Full time
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Head of Commercial - Automotive We are currently recruiting a Head of Commercial for a long-standing client to support their Bus divisions. Role Purpose The Bus Division Head of Commercial is responsible for coordinating and leading all commercial activities across the Bus entities, ensuring that quotes, tenders, costings and commercial terms are robust, competitive and aligned with the Group profitability objectives. The role acts as the central commercial authority across the Bus Division-managing tender pipelines, leading complex bid activity, standardising commercial processes, and working cross-functionally with Sales, Marketing, Operations, Engineering, Procurement and Finance to convert opportunities into profitable orders. Management of a team of two commercial support leads in the bus division. Key Duties & Responsibilities Commercial Coordination & Governance Coordinate the bus division commercial activities, including quotations, tenders, cost models and commercial terms and conditions for quotes and contracts, working side by side with the Head of Sales and the Group Marketing Manager. A key part of the role is influencing product and sales strategic roadmaps with insights on our commercial performance. Tender & Quotation Management Manage the pipeline of quotes and tenders, including backlog visibility and prioritisation, guiding the team to deliver customer proposals on time and in quality. Coordinate weekly commercial planning sessions with key stakeholders (e.g. Sales leadership and commercial team) to align resources and priorities. Coordinate the preparation of cost and quote proposals for the Bus division through the bus division commercial team. Lead the creation of winning tenders through full bid lifecycle from Bid/No-Bid business case through to customer negotiation and contract award, in coordination with the bus division sales team. Lead ad-hoc and complex tender submissions (e.g. large tenders, new product launches, framework submissions and similar public sector opportunities), coordinating cross-functional teams as required. Costing, Pricing & Financial Modelling Develop and maintain standardised quotation templates, incorporating inputs from Operations, Procurement, Engineering and Finance for all products. Build and maintain EBITDA-based commercial models to support pricing decisions and profitability assessment. Challenge internal cost assumptions and support cost-down initiatives to improve competitiveness and margin performance. Reporting & Performance Monitoring Produce regular commercial reporting for Business Reviews, Sales meetings and SLT meetings, including: Opportunity and tender pipeline Order intake and conversion rates Commercial risks and opportunities Ensure commercial data is accurate, timely and decision-useful. Process Improvement & Cross-Functional Leadership Streamline and improve commercial processes in coordination with Sales and Operations, from initial quote through order placement and hand-over of orders to Operations. Influence and align internal stakeholders to deliver high-quality, competitive and timely commercial submissions.
Feb 04, 2026
Full time
Head of Commercial - Automotive We are currently recruiting a Head of Commercial for a long-standing client to support their Bus divisions. Role Purpose The Bus Division Head of Commercial is responsible for coordinating and leading all commercial activities across the Bus entities, ensuring that quotes, tenders, costings and commercial terms are robust, competitive and aligned with the Group profitability objectives. The role acts as the central commercial authority across the Bus Division-managing tender pipelines, leading complex bid activity, standardising commercial processes, and working cross-functionally with Sales, Marketing, Operations, Engineering, Procurement and Finance to convert opportunities into profitable orders. Management of a team of two commercial support leads in the bus division. Key Duties & Responsibilities Commercial Coordination & Governance Coordinate the bus division commercial activities, including quotations, tenders, cost models and commercial terms and conditions for quotes and contracts, working side by side with the Head of Sales and the Group Marketing Manager. A key part of the role is influencing product and sales strategic roadmaps with insights on our commercial performance. Tender & Quotation Management Manage the pipeline of quotes and tenders, including backlog visibility and prioritisation, guiding the team to deliver customer proposals on time and in quality. Coordinate weekly commercial planning sessions with key stakeholders (e.g. Sales leadership and commercial team) to align resources and priorities. Coordinate the preparation of cost and quote proposals for the Bus division through the bus division commercial team. Lead the creation of winning tenders through full bid lifecycle from Bid/No-Bid business case through to customer negotiation and contract award, in coordination with the bus division sales team. Lead ad-hoc and complex tender submissions (e.g. large tenders, new product launches, framework submissions and similar public sector opportunities), coordinating cross-functional teams as required. Costing, Pricing & Financial Modelling Develop and maintain standardised quotation templates, incorporating inputs from Operations, Procurement, Engineering and Finance for all products. Build and maintain EBITDA-based commercial models to support pricing decisions and profitability assessment. Challenge internal cost assumptions and support cost-down initiatives to improve competitiveness and margin performance. Reporting & Performance Monitoring Produce regular commercial reporting for Business Reviews, Sales meetings and SLT meetings, including: Opportunity and tender pipeline Order intake and conversion rates Commercial risks and opportunities Ensure commercial data is accurate, timely and decision-useful. Process Improvement & Cross-Functional Leadership Streamline and improve commercial processes in coordination with Sales and Operations, from initial quote through order placement and hand-over of orders to Operations. Influence and align internal stakeholders to deliver high-quality, competitive and timely commercial submissions.
Cast & Crew Manager Based at: ATT Main office, London SE8 A minimum of 10% of working time to include regular visits to centre-based or mobile projects as necessary (approximately 2 visits per month) Working hours: 8 hours per day, Monday to Friday (this role is available as a 4 or 5-day working week - please specify your preference in your application) Start and finish times will vary from time to time depending on where you are designated to work on any particular day (e.g. an event site). Reporting to: Head of Delivery Managing: Company Managers, Technical Leads All freelance contractors including actors, facilitators, Technical Stage Managers Purpose of the role: To provide tailored management and pastoral support for ATT's network of freelancers, acting as the central liaison between freelance contractors and ATT's operations. The Cast & Crew Manager ensures clear communication, effective support, and consistent standards, while continuously improving methods, policies, and processes to maintain strong, collaborative relationships between ATT's core operations and its network of freelancers. Main duties (to include but not limited to) Freelancer Management Act as the main point of contact for ATT's freelance network, managing operational, welfare, and engagement matters. Monitor performance, conduct, and compliance in line with ATT policies, working closely with the Creative team. Maintain up-to-date freelancer contracts and documentation in line with legislation and best practice. Lead freelancer engagement activity and manage relationship issues where required. Operational & Team Management Line manage Company Managers across training centres and support delivery teams during training events. Line manage Technical Leads, who support our AV requirements across our immersive centres and mobile (pop up) training programmes. Provide remote and on-site operational support, including emergency cover and onboarding of new Company Managers. Maintain strong relationships across centres, freelancers, and delivery teams to ensure high-quality delivery. Monitor show reports and drive continuous improvement. Recruitment & Onboarding Lead recruitment for Company Managers and Crew, working with the Resource Manager to plan freelance resourcing. Manage clear and consistent freelancer contracting and onboarding processes. Support freelancers with systems and tools, including Staff Savvy. Health, Safety, Wellbeing & Compliance Promote a safe, inclusive, and compliant working environment across all training deliveries. Deliver refresher training, including annual anti-harassment and safe working awareness for freelancers. Manage risk assessments, accessibility audits, and neurodiversity reports. Stay up to date with ACAS guidance, legislation, and best practice. Additional Responsibilities Resolve operational issues across projects and communicate updates to freelancers. Contribute to process improvement and reporting. Participate in the out-of-hours rota to support last-minute operational changes. This job description does not define or limit your role, and you may be required to carry out other duties to meet operational needs. Salary range: £38,000 to £42,000 (depending on experience) What we offer A supportive and collaborative team environment. An opportunity to be part of a fast-growing, unique company. Competitive salary commensurate with market rates plus benefits, to include: 25 days annual leave + bank holidays Enhanced sick pay Enhanced family pay Access to Health Cash back plan EAP (Employee assistance programme) Discounted Gym membership Bike2Work scheme Death in service cover Ongoing learning and development Ideal Candidate Profile Essential requirements: A degree-level or equivalent qualification relevant to the role or industry Minimum of 3-years' experience in stage management, production management, or live event management. Strong interpersonal and communication skills, with a proven ability to build relationships and maintain morale in a high-pressure environment. Experience in managing multiple teams, including pastoral care responsibilities. Demonstrated ability to lead and manage a diverse team effectively. Desirable skills: An understanding of employment legislation Working knowledge of health and safety in a theatrical or similar environment. Familiarity with resource management in live events or theatre production. ATT is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, and experiences, including those from underrepresented groups. We believe that diverse perspectives strengthen our work and enhance the quality of what we deliver. We are committed to fair and inclusive recruitment practices and to removing barriers that may disadvantage candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
Feb 04, 2026
Full time
Cast & Crew Manager Based at: ATT Main office, London SE8 A minimum of 10% of working time to include regular visits to centre-based or mobile projects as necessary (approximately 2 visits per month) Working hours: 8 hours per day, Monday to Friday (this role is available as a 4 or 5-day working week - please specify your preference in your application) Start and finish times will vary from time to time depending on where you are designated to work on any particular day (e.g. an event site). Reporting to: Head of Delivery Managing: Company Managers, Technical Leads All freelance contractors including actors, facilitators, Technical Stage Managers Purpose of the role: To provide tailored management and pastoral support for ATT's network of freelancers, acting as the central liaison between freelance contractors and ATT's operations. The Cast & Crew Manager ensures clear communication, effective support, and consistent standards, while continuously improving methods, policies, and processes to maintain strong, collaborative relationships between ATT's core operations and its network of freelancers. Main duties (to include but not limited to) Freelancer Management Act as the main point of contact for ATT's freelance network, managing operational, welfare, and engagement matters. Monitor performance, conduct, and compliance in line with ATT policies, working closely with the Creative team. Maintain up-to-date freelancer contracts and documentation in line with legislation and best practice. Lead freelancer engagement activity and manage relationship issues where required. Operational & Team Management Line manage Company Managers across training centres and support delivery teams during training events. Line manage Technical Leads, who support our AV requirements across our immersive centres and mobile (pop up) training programmes. Provide remote and on-site operational support, including emergency cover and onboarding of new Company Managers. Maintain strong relationships across centres, freelancers, and delivery teams to ensure high-quality delivery. Monitor show reports and drive continuous improvement. Recruitment & Onboarding Lead recruitment for Company Managers and Crew, working with the Resource Manager to plan freelance resourcing. Manage clear and consistent freelancer contracting and onboarding processes. Support freelancers with systems and tools, including Staff Savvy. Health, Safety, Wellbeing & Compliance Promote a safe, inclusive, and compliant working environment across all training deliveries. Deliver refresher training, including annual anti-harassment and safe working awareness for freelancers. Manage risk assessments, accessibility audits, and neurodiversity reports. Stay up to date with ACAS guidance, legislation, and best practice. Additional Responsibilities Resolve operational issues across projects and communicate updates to freelancers. Contribute to process improvement and reporting. Participate in the out-of-hours rota to support last-minute operational changes. This job description does not define or limit your role, and you may be required to carry out other duties to meet operational needs. Salary range: £38,000 to £42,000 (depending on experience) What we offer A supportive and collaborative team environment. An opportunity to be part of a fast-growing, unique company. Competitive salary commensurate with market rates plus benefits, to include: 25 days annual leave + bank holidays Enhanced sick pay Enhanced family pay Access to Health Cash back plan EAP (Employee assistance programme) Discounted Gym membership Bike2Work scheme Death in service cover Ongoing learning and development Ideal Candidate Profile Essential requirements: A degree-level or equivalent qualification relevant to the role or industry Minimum of 3-years' experience in stage management, production management, or live event management. Strong interpersonal and communication skills, with a proven ability to build relationships and maintain morale in a high-pressure environment. Experience in managing multiple teams, including pastoral care responsibilities. Demonstrated ability to lead and manage a diverse team effectively. Desirable skills: An understanding of employment legislation Working knowledge of health and safety in a theatrical or similar environment. Familiarity with resource management in live events or theatre production. ATT is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, and experiences, including those from underrepresented groups. We believe that diverse perspectives strengthen our work and enhance the quality of what we deliver. We are committed to fair and inclusive recruitment practices and to removing barriers that may disadvantage candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.
The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support. KEY RESPONSIBILITIES Collaborate with the Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events. Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives. Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated. Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed. Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy. Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities. Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base. Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values. Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role. ATTRIBUTES Candidates should demonstrate: Fundraising Experience: A demonstrable track record of fundraising or related activities Communication Skills: High standard of verbal and written communication skills. Organisational Skills: Ability to multi-task, stay organised, and prioritise workload. Independence and Teamwork: Ability to work independently and as part of a team. Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines. Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations. The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder. Hours of work: The basic hours are 21 hours per week spread over Three working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis. Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive. Limitations: The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it. Equal Opportunities Policy: Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
Feb 03, 2026
Full time
The Fundraising Officer will oversee the planning, coordination, and execution of all fundraising activities and events. This role involves developing and implementing strategies to maximise donations and enhance donor relationships, in line with the Central London Samaritans' fundraising strategy. Responsibilities include engaging with individual donors, businesses, and community partners to secure financial support. KEY RESPONSIBILITIES Collaborate with the Head of Branch Operations and Branch Director: Identify specific programs and funding priorities and organise targeted fundraising campaigns and events. Plan and Coordinate Fundraising Events and Campaigns: Oversee the planning and coordination of fundraising campaigns, events, and initiatives. Track and Process Pledges: Monitor, track, and process pledges made at events, ensuring records are regularly updated. Manage Online Donations: Oversee online donation activities, maintaining up-to-date records and ensuring relevant departments and donors are informed. Identify Funding Opportunities: Seek local and national funding opportunities and contribute to the development of the organisation's fundraising strategy. Manage Fundraising Income: Maintain reports, track donations, handle donor correspondence, and evaluate the success of fundraising activities. Identify Partnership Opportunities: Look for partnership opportunities for joint fundraising campaigns to expand the donor base. Represent Central London Samaritans: Positively represent the organisation in all aspects of work, adhering to its values. Additional Duties: Perform any other duties assigned by your line manager that are appropriate to your role. ATTRIBUTES Candidates should demonstrate: Fundraising Experience: A demonstrable track record of fundraising or related activities Communication Skills: High standard of verbal and written communication skills. Organisational Skills: Ability to multi-task, stay organised, and prioritise workload. Independence and Teamwork: Ability to work independently and as part of a team. Flexibility: Adaptable and flexible in working style, as this role will require evening and weekend work to attend events and meet deadlines. Relationship Building: Ability to communicate and develop relationships with volunteers, members of the public, and organisations. The summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder. Hours of work: The basic hours are 21 hours per week spread over Three working days. Within these hours there may be need to work some evenings and weekend days, so flexibility is essential. The core responsibilities should be carried out during weekdays. The amount of out of hours work will be agreed on an ongoing basis. Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive. Limitations: The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it. Equal Opportunities Policy: Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
Your Role Within the KingdomAs Head of Operations for Farm, you'll partner closely with the Head of Farm and the Farm Leadership Team (FLT) to define strategic priorities and translate them into actionable plans, governance cadences, and ways of working across Product Areas. You will connect the dots across Product, Tech, Design, Production, Analytics, QA, and partner teams to align operating practices with business goals and strengthen delivery performance. You'll lead internal communications that connect strategy to purpose, foster a healthy and inclusive culture, and use data to drive continuous improvement and organizational health.Lead internal communications to connect strategy to purpose; ensure goals, priorities, and progress are communicated clearly so teams understand the "what" and the "why."Skills to Create ThrillsExperience designing and scaling operating systems and improving delivery performance.Exceptional communication and stakeholder influence skills; builds trust quickly and navigates complexity with clarity.Experienced in organizational change, automation, and AI-driven improvement; combines operational rigor with empathy, judgment, and the ability to influence across levels.Experience in organizational transformation or centralization initiatives. Familiarity with King's production and product processes.
Feb 03, 2026
Full time
Your Role Within the KingdomAs Head of Operations for Farm, you'll partner closely with the Head of Farm and the Farm Leadership Team (FLT) to define strategic priorities and translate them into actionable plans, governance cadences, and ways of working across Product Areas. You will connect the dots across Product, Tech, Design, Production, Analytics, QA, and partner teams to align operating practices with business goals and strengthen delivery performance. You'll lead internal communications that connect strategy to purpose, foster a healthy and inclusive culture, and use data to drive continuous improvement and organizational health.Lead internal communications to connect strategy to purpose; ensure goals, priorities, and progress are communicated clearly so teams understand the "what" and the "why."Skills to Create ThrillsExperience designing and scaling operating systems and improving delivery performance.Exceptional communication and stakeholder influence skills; builds trust quickly and navigates complexity with clarity.Experienced in organizational change, automation, and AI-driven improvement; combines operational rigor with empathy, judgment, and the ability to influence across levels.Experience in organizational transformation or centralization initiatives. Familiarity with King's production and product processes.
Pembroke College Oxford is seeking a highly organised and analytical Development Operations Manager to play a central role in supporting the College s Development and fundraising activities. Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that combines historic quadrangles with award-winning new developments. The College has ambitious plans for the future and an active programme of alumni engagement, stewardship and fundraising to support its academic mission and long-term sustainability. The Development Operations Manager is a pivotal role within the Development team. Working closely with the Development Director, the post-holder will be responsible for the operational foundations that underpin the College s fundraising activity, including alumni database management, gift processing, prospect research, reporting, and insight generation. The role is essential to ensuring that the Development team works efficiently, accurately, and strategically, supported by high-quality data and robust processes. The post-holder will manage the College s alumni database (DARS), acting as a knowledgeable and trusted first point of contact for database queries, and will lead projects to improve data quality and compliance. They will also play a key role in analysing giving patterns and engagement trends, preparing reports for colleagues and committees, and supporting the identification and tracking of potential donors. In addition, the role includes dotted-line management responsibility for the Development Coordinator, with a particular focus on overseeing operational activity. This post would suit someone who is confident working with complex data, highly numerate, and able to spot patterns and trends. The successful candidate will be an excellent communicator, able to work collaboratively within a small, interdependent team, while also exercising discretion and sound judgement when handling confidential information. Benefits include membership of the University staff pension scheme, free lunches during working hours when the College kitchens are open, and a generous annual leave entitlement of 30 days, in addition to public holidays. Opportunities for training and professional development are also available. Key responsibilities The main duties to be carried out by the post-holder include: Data and Database Management Manage the alumni database ( DARS ) and ensure that data held on alumni is GDPR compliant, comprehensive, and up to date. Oversee projects to maintain and improve the quality of the College s alumni data and ensure engagement activities are accurately and effectively recorded. Produce data exports for third-parties such as consultancies and mailing houses and ensure any data received is processed and imported accurately. Produce accurate data content for publications such as lists of stewardship group members and deceased alumni. Become a competent super-user of the DARS database and act as first point of contact for the Pembroke Development team for any queries about the database, ensuring that the team is both confident in using it and consistently recording data in line with GDPR. Actively engage with the central University team delivering the successor to DARS, Halo , to ensure it meets the College s requirements, and lead on the migration to Halo at the appropriate time. Prospect Research and Tracking Undertake prospect research to identify potential major donors among the College s alumni and supporter base. Oversee research into alumni in particular regions in advance of College trips. Manage Pembroke s prospect management processes, working with fundraisers and others to identify and assign new prospects within the team. Work with the Development Coordinator to prepare donor and prospect profiles ahead of events, trips, and meetings. Insights, Trends and Segmentation Working closely with the Development Officer (Regular Giving and Legacies), proactively and creatively analyse patterns of giving to enable the team to target and segment Regular Giving appeals more effectively. Conduct research into wider sector giving trends, and provide recommendations for better engagement. Prepare regular reports on donor and engagement activities for the team and wider College, including the Development Committee and Campaign Board. Gift Processing Ensure all changes to Direct Debits including cancellations and amendments are actioned in the agreed timescales. Communicate with donors in respect to these changes. Liaise regularly with the PCFNA (Pembroke s 501(c)(3 to ensure donations made through it are accurate. Record all donations including cheques/PCFNA/one-off bank payments as pledges on DARS. Identify missed pledge payments or recurring gifts. Support the Finance Business Partner in all Gift Aid administration including Gift Aid compliance, securing outstanding Gift Aid declarations and updating old Gift Aid declarations and review of non-eligible declarations. Liaise closely with the finance team to ensure donations are accurately classified and reported Ensure that gift agreements and associated commitments (e.g. Gift Aid, pledges, payment schedules) are recorded accurately and actioned. Research into historic donor funds, where necessary. Gift Acceptance Manage the gift acceptance process, ensuring that the College accepts gifts appropriately and in line with its Gift Acceptance Policy and Fundraising Policy. Undertake all necessary research and due diligence on prospective donors, and liaise with the central University and third-party providers of due diligence services where required. Oversee the gift acknowledgement process. Management Supervise (with a dotted line reporting relationship) the Development Coordinator, with particular responsibility for overseeing their work in the Operations functional area. Be available for regular 1:1 meetings and as a point of contact for any queries, and support their line manager in making sure they receive all necessary training, induction and information to succeed in their role. Other In common with all posts, ensure compliance with the College s policies and procedures, statutory obligations, and best practice. Be the principal liaison with the Gift Registry and DARS teams, and keep upto-date with changes/improvements to the system and how to utilise them. To undertake such other duties as may be reasonably required by the Development Director, which may include travel and occasional event attendance outside standard working hours. For person specification, please see the Job Description attached. To apply, please submit an up-to-date CV and a covering letter, together with details of two referees.
Feb 03, 2026
Full time
Pembroke College Oxford is seeking a highly organised and analytical Development Operations Manager to play a central role in supporting the College s Development and fundraising activities. Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford that combines historic quadrangles with award-winning new developments. The College has ambitious plans for the future and an active programme of alumni engagement, stewardship and fundraising to support its academic mission and long-term sustainability. The Development Operations Manager is a pivotal role within the Development team. Working closely with the Development Director, the post-holder will be responsible for the operational foundations that underpin the College s fundraising activity, including alumni database management, gift processing, prospect research, reporting, and insight generation. The role is essential to ensuring that the Development team works efficiently, accurately, and strategically, supported by high-quality data and robust processes. The post-holder will manage the College s alumni database (DARS), acting as a knowledgeable and trusted first point of contact for database queries, and will lead projects to improve data quality and compliance. They will also play a key role in analysing giving patterns and engagement trends, preparing reports for colleagues and committees, and supporting the identification and tracking of potential donors. In addition, the role includes dotted-line management responsibility for the Development Coordinator, with a particular focus on overseeing operational activity. This post would suit someone who is confident working with complex data, highly numerate, and able to spot patterns and trends. The successful candidate will be an excellent communicator, able to work collaboratively within a small, interdependent team, while also exercising discretion and sound judgement when handling confidential information. Benefits include membership of the University staff pension scheme, free lunches during working hours when the College kitchens are open, and a generous annual leave entitlement of 30 days, in addition to public holidays. Opportunities for training and professional development are also available. Key responsibilities The main duties to be carried out by the post-holder include: Data and Database Management Manage the alumni database ( DARS ) and ensure that data held on alumni is GDPR compliant, comprehensive, and up to date. Oversee projects to maintain and improve the quality of the College s alumni data and ensure engagement activities are accurately and effectively recorded. Produce data exports for third-parties such as consultancies and mailing houses and ensure any data received is processed and imported accurately. Produce accurate data content for publications such as lists of stewardship group members and deceased alumni. Become a competent super-user of the DARS database and act as first point of contact for the Pembroke Development team for any queries about the database, ensuring that the team is both confident in using it and consistently recording data in line with GDPR. Actively engage with the central University team delivering the successor to DARS, Halo , to ensure it meets the College s requirements, and lead on the migration to Halo at the appropriate time. Prospect Research and Tracking Undertake prospect research to identify potential major donors among the College s alumni and supporter base. Oversee research into alumni in particular regions in advance of College trips. Manage Pembroke s prospect management processes, working with fundraisers and others to identify and assign new prospects within the team. Work with the Development Coordinator to prepare donor and prospect profiles ahead of events, trips, and meetings. Insights, Trends and Segmentation Working closely with the Development Officer (Regular Giving and Legacies), proactively and creatively analyse patterns of giving to enable the team to target and segment Regular Giving appeals more effectively. Conduct research into wider sector giving trends, and provide recommendations for better engagement. Prepare regular reports on donor and engagement activities for the team and wider College, including the Development Committee and Campaign Board. Gift Processing Ensure all changes to Direct Debits including cancellations and amendments are actioned in the agreed timescales. Communicate with donors in respect to these changes. Liaise regularly with the PCFNA (Pembroke s 501(c)(3 to ensure donations made through it are accurate. Record all donations including cheques/PCFNA/one-off bank payments as pledges on DARS. Identify missed pledge payments or recurring gifts. Support the Finance Business Partner in all Gift Aid administration including Gift Aid compliance, securing outstanding Gift Aid declarations and updating old Gift Aid declarations and review of non-eligible declarations. Liaise closely with the finance team to ensure donations are accurately classified and reported Ensure that gift agreements and associated commitments (e.g. Gift Aid, pledges, payment schedules) are recorded accurately and actioned. Research into historic donor funds, where necessary. Gift Acceptance Manage the gift acceptance process, ensuring that the College accepts gifts appropriately and in line with its Gift Acceptance Policy and Fundraising Policy. Undertake all necessary research and due diligence on prospective donors, and liaise with the central University and third-party providers of due diligence services where required. Oversee the gift acknowledgement process. Management Supervise (with a dotted line reporting relationship) the Development Coordinator, with particular responsibility for overseeing their work in the Operations functional area. Be available for regular 1:1 meetings and as a point of contact for any queries, and support their line manager in making sure they receive all necessary training, induction and information to succeed in their role. Other In common with all posts, ensure compliance with the College s policies and procedures, statutory obligations, and best practice. Be the principal liaison with the Gift Registry and DARS teams, and keep upto-date with changes/improvements to the system and how to utilise them. To undertake such other duties as may be reasonably required by the Development Director, which may include travel and occasional event attendance outside standard working hours. For person specification, please see the Job Description attached. To apply, please submit an up-to-date CV and a covering letter, together with details of two referees.
A prominent educational organization in Greater London is seeking a Head of Operations to join its Senior Leadership Team. This position offers a unique opportunity to oversee the organization's central teams and ensure effective delivery of operational functions. The ideal candidate will possess strong financial and HR management skills, alongside a commitment to diversity and operational excellence. This role is vital to shaping the student experience and maintaining the organization's high standards.
Feb 03, 2026
Full time
A prominent educational organization in Greater London is seeking a Head of Operations to join its Senior Leadership Team. This position offers a unique opportunity to oversee the organization's central teams and ensure effective delivery of operational functions. The ideal candidate will possess strong financial and HR management skills, alongside a commitment to diversity and operational excellence. This role is vital to shaping the student experience and maintaining the organization's high standards.
I have been instructed to recruit for an IT Director. This role will cover the UK and will oversee technology services such as infrastructure, operations, IT support and Cyber security. A hands on approach is required along with strategic thinking, a leader who can manage high performing teams. The ability to think automation first and how AI can assist the business into a modernise environment. Experience An experienced IT Director or Head of IT who has managed 'Heads of' and indirectly managed a team of 15-20 people consisting of infrastructure, Cyber security, operations and IT support. Experience of leadership roles across complex, multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm, the ability to influence senior stakeholders and work well across different functions. Good understanding of technical landscape within the Microsoft ecosystem such as Office 365 and associated products, digital workplace technologies, Networking and firewalls, VMware, Cloud such as Azure, CrowdStrike. This role is to work in central London with a hybrid working model, salary and package is competitive. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
Feb 03, 2026
Full time
I have been instructed to recruit for an IT Director. This role will cover the UK and will oversee technology services such as infrastructure, operations, IT support and Cyber security. A hands on approach is required along with strategic thinking, a leader who can manage high performing teams. The ability to think automation first and how AI can assist the business into a modernise environment. Experience An experienced IT Director or Head of IT who has managed 'Heads of' and indirectly managed a team of 15-20 people consisting of infrastructure, Cyber security, operations and IT support. Experience of leadership roles across complex, multi-site environments, and strong coverage in Cyber security, cloud, automation, AI and enterprise platforms. Core areas being digital transformation, technology strategy and leadership, service management, financial vendor management, governance risk management. Working closely with Global teams to align UK strategy. Good leadership skills, remain calm, the ability to influence senior stakeholders and work well across different functions. Good understanding of technical landscape within the Microsoft ecosystem such as Office 365 and associated products, digital workplace technologies, Networking and firewalls, VMware, Cloud such as Azure, CrowdStrike. This role is to work in central London with a hybrid working model, salary and package is competitive. Please note you will receive an automated response advising you that we have received your CV. Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
Overview London New London Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry. Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week We’re building the platform capabilities that will power Ebury’s future, enabling faster global expansion, reducing time-to-market for new products, and creating the technical foundation for our client onboarding and activation experiences. This is a critical role where you’ll balance the urgent needs of product delivery with the strategic vision of building scalable platform infrastructure. You'll lead the development of our platform domain, including capabilities like our form builder, API-driven onboarding, etc. These aren't just internal tools, they're the foundation that will reduce onboarding journey build time from days to minutes, enable true API-first product capabilities, and unlock our ability to scale across new markets and partner channels. What you'll do Define and drive platform vision Develop the platform strategy for your area, ensuring alignment with overall product goals and company direction. Translate this vision into a clear, actionable roadmap that balances short-term delivery needs with long-term platform capabilities. Build platform capabilities that enable velocity Own the development of core platform systems including the form builder, API triggered journeys, and modular micro-frontend components. Your work will directly accelerate our ability to launch new markets, expand partner integrations, and reduce manual effort in onboarding and activation flows. Evangelise and create alignment Ensure all stakeholders, from engineering teams to commercial leadership, understand the platform vision, have the context they need, and are aligned on where we’re heading. You’ll be the voice that bridges platform capabilities with business outcomes. Champion both the customer and the internal developer Represent end users going through client facing journeys whilst also understanding the needs of internal product teams who will build on your platform. Balance the customer experience with developer experience to create solutions that serve both. Author requirements and manage complexity Translate market observations, technical constraints, and stakeholder feedback into a prioritised backlog. Write clear specifications that handle the complexity of authorisation systems, multi-tenant architectures, and API integrations whilst maintaining focus on real-world applications. Partner closely with engineering, onboarding teams, CRM, commercial, and international markets Discover platformisation opportunities. Work hand-in-hand with technical leads to make architectural decisions that will scale globally. Define and track success metrics Own the measures that define success for your platform capabilities, from build time reduction to API adoption rates. Make these metrics visible, interpret them into actionable insights, and use them to drive continuous improvement. Make tough prioritisation calls Balance the needs of urgent product delivery against building platform capabilities that will pay dividends in the future. Navigate competing priorities from multiple stakeholders whilst maintaining a clear, understandable roadmap. Identify new opportunities With your deep understanding of customer needs, technical capabilities, and market dynamics, you’re uniquely positioned to identify and develop new platform opportunities that unlock business value. What you'll need 5+ years of product management experience, with at least 2-3 years building technical platforms, APIs, or developer-facing products. You’ve shipped platform capabilities that were adopted by internal or external teams. Strong technical fluency You understand APIs, authentication and authorisation systems, data flows, backend architecture, and frontend frameworks. You can hold your own in technical discussions with senior engineers, challenge architectural decisions constructively whilst translating complex technical concepts to non-technical stakeholders. Platform thinking You instinctively identify opportunities to build once and leverage many times. You understand the difference between building product features and building the platform capabilities that enable features. You’ve dealt with the tension between delivery pressure and platform investment, and know how to navigate it. Proven ability to lead in a matrix organisation You’ve driven complex, cross-functional initiatives from ideation through launch. You know how to build consensus, manage multiple stakeholders with competing needs, and deliver results in ambiguous environments. Exceptional communication skills You can explain technical architecture to commercial teams and business requirements to engineers. You’re comfortable presenting to senior leadership and can translate between technical and non-technical audiences seamlessly. Execution focus with attention to detail You get things done. You’re methodical, data-driven, and emphasise shipping whilst paying attention to the important details. You make decisions based on evidence, customer feedback, and measurable success criteria. Customer and stakeholder empathy You’re not just the voice of the customer, you can channel marketing, finance, engineering, support, and operations perspectives. You understand that great platform products serve multiple audiences with different needs. Experience with relevant technologies Familiarity with micro frontends, building systems, authorisation frameworks (e.g., Keycloak), API design, and modern cloud infrastructure is valuable. Experience in fintech, onboarding flows, or regulated industries is a plus. Bonus Points Background in engineering or a technical role before moving into product management Experience building platforms that serve both B2B and B2B2C use cases Knowledge of KYC/AML flows, identity verification, or financial services onboarding Hands-on experience with API documentation, developer portals, or SDK development Understanding of internationalisation, localisation, and multi-market product challenges Bachelor’s degree in Computer Science, Engineering, or a related technical field Why this Role Matters You’ll be setting the foundation for how Ebury scales globally. The platform capabilities you build will determine how quickly we can enter new markets, how efficiently we can onboard partners, and how effectively we can compete in the years ahead. This is a high-impact role where your work will be felt across the entire organisation. We’re at an inflection point, moving from a delivery-focused organisation to one where platform thinking enables exponential growth. You’ll have the opportunity to shape that transformation and build something that outlasts any single product feature. Why Ebury? Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one. Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central London Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Gabriella Cheston About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across our global teams. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe’s Fastest-Growing Companies. . click apply for full job details
Feb 03, 2026
Full time
Overview London New London Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry. Ebury London Office - Hybrid: 4 days in the office, 1 day working from home per week We’re building the platform capabilities that will power Ebury’s future, enabling faster global expansion, reducing time-to-market for new products, and creating the technical foundation for our client onboarding and activation experiences. This is a critical role where you’ll balance the urgent needs of product delivery with the strategic vision of building scalable platform infrastructure. You'll lead the development of our platform domain, including capabilities like our form builder, API-driven onboarding, etc. These aren't just internal tools, they're the foundation that will reduce onboarding journey build time from days to minutes, enable true API-first product capabilities, and unlock our ability to scale across new markets and partner channels. What you'll do Define and drive platform vision Develop the platform strategy for your area, ensuring alignment with overall product goals and company direction. Translate this vision into a clear, actionable roadmap that balances short-term delivery needs with long-term platform capabilities. Build platform capabilities that enable velocity Own the development of core platform systems including the form builder, API triggered journeys, and modular micro-frontend components. Your work will directly accelerate our ability to launch new markets, expand partner integrations, and reduce manual effort in onboarding and activation flows. Evangelise and create alignment Ensure all stakeholders, from engineering teams to commercial leadership, understand the platform vision, have the context they need, and are aligned on where we’re heading. You’ll be the voice that bridges platform capabilities with business outcomes. Champion both the customer and the internal developer Represent end users going through client facing journeys whilst also understanding the needs of internal product teams who will build on your platform. Balance the customer experience with developer experience to create solutions that serve both. Author requirements and manage complexity Translate market observations, technical constraints, and stakeholder feedback into a prioritised backlog. Write clear specifications that handle the complexity of authorisation systems, multi-tenant architectures, and API integrations whilst maintaining focus on real-world applications. Partner closely with engineering, onboarding teams, CRM, commercial, and international markets Discover platformisation opportunities. Work hand-in-hand with technical leads to make architectural decisions that will scale globally. Define and track success metrics Own the measures that define success for your platform capabilities, from build time reduction to API adoption rates. Make these metrics visible, interpret them into actionable insights, and use them to drive continuous improvement. Make tough prioritisation calls Balance the needs of urgent product delivery against building platform capabilities that will pay dividends in the future. Navigate competing priorities from multiple stakeholders whilst maintaining a clear, understandable roadmap. Identify new opportunities With your deep understanding of customer needs, technical capabilities, and market dynamics, you’re uniquely positioned to identify and develop new platform opportunities that unlock business value. What you'll need 5+ years of product management experience, with at least 2-3 years building technical platforms, APIs, or developer-facing products. You’ve shipped platform capabilities that were adopted by internal or external teams. Strong technical fluency You understand APIs, authentication and authorisation systems, data flows, backend architecture, and frontend frameworks. You can hold your own in technical discussions with senior engineers, challenge architectural decisions constructively whilst translating complex technical concepts to non-technical stakeholders. Platform thinking You instinctively identify opportunities to build once and leverage many times. You understand the difference between building product features and building the platform capabilities that enable features. You’ve dealt with the tension between delivery pressure and platform investment, and know how to navigate it. Proven ability to lead in a matrix organisation You’ve driven complex, cross-functional initiatives from ideation through launch. You know how to build consensus, manage multiple stakeholders with competing needs, and deliver results in ambiguous environments. Exceptional communication skills You can explain technical architecture to commercial teams and business requirements to engineers. You’re comfortable presenting to senior leadership and can translate between technical and non-technical audiences seamlessly. Execution focus with attention to detail You get things done. You’re methodical, data-driven, and emphasise shipping whilst paying attention to the important details. You make decisions based on evidence, customer feedback, and measurable success criteria. Customer and stakeholder empathy You’re not just the voice of the customer, you can channel marketing, finance, engineering, support, and operations perspectives. You understand that great platform products serve multiple audiences with different needs. Experience with relevant technologies Familiarity with micro frontends, building systems, authorisation frameworks (e.g., Keycloak), API design, and modern cloud infrastructure is valuable. Experience in fintech, onboarding flows, or regulated industries is a plus. Bonus Points Background in engineering or a technical role before moving into product management Experience building platforms that serve both B2B and B2B2C use cases Knowledge of KYC/AML flows, identity verification, or financial services onboarding Hands-on experience with API documentation, developer portals, or SDK development Understanding of internationalisation, localisation, and multi-market product challenges Bachelor’s degree in Computer Science, Engineering, or a related technical field Why this Role Matters You’ll be setting the foundation for how Ebury scales globally. The platform capabilities you build will determine how quickly we can enter new markets, how efficiently we can onboard partners, and how effectively we can compete in the years ahead. This is a high-impact role where your work will be felt across the entire organisation. We’re at an inflection point, moving from a delivery-focused organisation to one where platform thinking enables exponential growth. You’ll have the opportunity to shape that transformation and build something that outlasts any single product feature. Why Ebury? Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one. Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best. Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury. Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized. Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits. Central London Office: A fantastic location with excellent transport links. Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury! You can also connect with me on LinkedIn - Gabriella Cheston About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across our global teams. Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe’s Fastest-Growing Companies. . click apply for full job details
Job Description The Fraud Analyst plays a key role in supporting the Financial Crime Manager and the wider business in identifying, investigating, and mitigating financial crime risks-with a focus on fraud and money laundering. The role ensures compliance with regulatory obligations and internal policies, helping to protect AJ Bell and its clients from fraud and financial crime threats through effective investigation, monitoring and advisory support. What does the job involve? Review alerts, referrals, and customer activity to identify potential fraud. Investigate cases end-to-end, documenting findings and making recommendations on actions to take, including consideration of liability where funds have been lost. Conduct Enhanced Due Diligence (EDD), and Exit-Driven Reviews for high-risk cases. Escalate confirmed fraud cases to the appropriate internal teams and external bodies (e.g., Action Fraud, CIFAS) Prepare and submit reports to the National Crime Agency (NCA), Financial Conduct Authority (FCA), and other relevant authorities, as directed by the Financial Crime Manager or MLRO. Participate in daily fraud triage meetings to prioritise workload, share insights, and flag emerging threats. Carry out daily monitoring tasks to identify an potential fraud threats. Liaise with Customer Services, Operations, and Legal teams to support fraud resolution. Draft customer communications and contribute to complaint responses where fraud is a factor Contribute to the development and refinement of fraud detection processes, including feedback on system performance and template enhancements. Participate in fraud awareness sessions, team training, and knowledge sharing initiatives. Provide guidance to internal teams on financial crime queries and support the implementation of controls. Respond to information requests from law enforcement and regulatory bodies. Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty. Competence, Knowledge and Skills : Experience in fraud prevention and investigation. Familiarity with fraud typologies (e.g., ACTO, APP Fraud, ID fraud, Pump and dump scams) Knowledge of regulatory frameworks (e.g., FCA Handbook, PoCA, Fraud Act) Excellent analytical and problem-solving skills Strong written and verbal communication abilities Ability to prioritise and manage multiple tasks under pressure Comfortable working independently and as part of a team. Experience with regulatory reporting and liaising with external authorities is desirable. Internal relationships Risk & Compliance teams Operational and Customer Service departments Senior management and department heads External relationships Law enforcement agencies Regulatory bodies (e.g., FCA, NCA) Industry bodies (e.g., CIFAS) About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2024 and 2025 named a Great Place to Work.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Salary up to £35,000 Generous holiday allowance of 25 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free gym membership Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Additional Information
Feb 03, 2026
Full time
Job Description The Fraud Analyst plays a key role in supporting the Financial Crime Manager and the wider business in identifying, investigating, and mitigating financial crime risks-with a focus on fraud and money laundering. The role ensures compliance with regulatory obligations and internal policies, helping to protect AJ Bell and its clients from fraud and financial crime threats through effective investigation, monitoring and advisory support. What does the job involve? Review alerts, referrals, and customer activity to identify potential fraud. Investigate cases end-to-end, documenting findings and making recommendations on actions to take, including consideration of liability where funds have been lost. Conduct Enhanced Due Diligence (EDD), and Exit-Driven Reviews for high-risk cases. Escalate confirmed fraud cases to the appropriate internal teams and external bodies (e.g., Action Fraud, CIFAS) Prepare and submit reports to the National Crime Agency (NCA), Financial Conduct Authority (FCA), and other relevant authorities, as directed by the Financial Crime Manager or MLRO. Participate in daily fraud triage meetings to prioritise workload, share insights, and flag emerging threats. Carry out daily monitoring tasks to identify an potential fraud threats. Liaise with Customer Services, Operations, and Legal teams to support fraud resolution. Draft customer communications and contribute to complaint responses where fraud is a factor Contribute to the development and refinement of fraud detection processes, including feedback on system performance and template enhancements. Participate in fraud awareness sessions, team training, and knowledge sharing initiatives. Provide guidance to internal teams on financial crime queries and support the implementation of controls. Respond to information requests from law enforcement and regulatory bodies. Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty. Competence, Knowledge and Skills : Experience in fraud prevention and investigation. Familiarity with fraud typologies (e.g., ACTO, APP Fraud, ID fraud, Pump and dump scams) Knowledge of regulatory frameworks (e.g., FCA Handbook, PoCA, Fraud Act) Excellent analytical and problem-solving skills Strong written and verbal communication abilities Ability to prioritise and manage multiple tasks under pressure Comfortable working independently and as part of a team. Experience with regulatory reporting and liaising with external authorities is desirable. Internal relationships Risk & Compliance teams Operational and Customer Service departments Senior management and department heads External relationships Law enforcement agencies Regulatory bodies (e.g., FCA, NCA) Industry bodies (e.g., CIFAS) About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2024 and 2025 named a Great Place to Work.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Salary up to £35,000 Generous holiday allowance of 25 days, increasing up to 31 days with length of service Holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free gym membership Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you. Additional Information
Head of Central Operations Reference: JAN Location: Hybrid / Flexible - Sandy SG19, Bedford MK42 & Homeworking Salary: £51,549.00 - £55,035.00 Per Annum Contract: Permanent Hours: Full-Time, 37.5 hours per week Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave You'll love this role if you're excited about helping the UK's largest nature conservation workforce be the very best it can be. This is a rare opportunity to make a meaningful impact by bringing your expertise in central operations, workplace management, logistics and workforce support to a mission that matters for nature. This charity is looking for an inspiring leader with a strong track record of driving high performance, improving processes, and optimising workplace provision and strategy across multiple locations. You'll thrive in a values-led, inclusive organisation and be confident collaborating across a dispersed workforce to deliver results. This role holds the functional overview of the charity's UK Headquarters at in Sandy and Logistics in Bedford, and the delivery of UK-wide operational programmes. This is a hybrid working position using the following working pattern: two days per week in Sandy, SG19 one day per week on site at Logistics in Bedford, MK42 two days working from home. There will also be some infrequent travel and overnight stays to other sites across the UK. Essential skills, knowledge and experience: Demonstrable and proven experience of delivering operational, workplace and remote workforce optimisation and engagement programmes ability to positively influence change, work collaboratively and demonstrate credibility experience in creating and implementing effective workplace (offices and workplaces) strategies, including review, provision and utilisation analysis, monitoring and reporting experience of operations, estate improvements, maintaining compliance and leading estate development projects experience of programme and project management principles and application, including reporting leadership and people-management skills, with the ability to develop and support team members towards high performance understanding of how equality, diversity and inclusion enables an organisation to be successful Experience of working with, managing and incorporating volunteers as part of the team IWFM or equivalent qualifications Ability to delegate effectively, identifying team members' strengths and weaknesses to assign tasks appropriately and empower autonomy make pragmatic, reasoned and practical decisions, recommendations and alternative solutions based on sound analysis and logic understand and interpret technical reports, design briefs and works contracts, particularly those relating to building and infrastructure projects Commit to the hybrid working pattern This is a permanent role working 37.5 hours per week and may include (by exception) some out of hours working or call-outs. This employer is using a short application window for this role as they anticipate high interest and wish to give all applications the attention they deserve. Closing date: 23:59, Monday, 9th February, though the right is reserved the right to extend if required. First interviews will be held on the 19th and 20th of February and second interviews from the 25th of February. Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). Thie employer is committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. Our client is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This employer is a licenced sponsor. This role is not eligible for UK Visa Sponsorship. No agencies please.
Feb 03, 2026
Full time
Head of Central Operations Reference: JAN Location: Hybrid / Flexible - Sandy SG19, Bedford MK42 & Homeworking Salary: £51,549.00 - £55,035.00 Per Annum Contract: Permanent Hours: Full-Time, 37.5 hours per week Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave You'll love this role if you're excited about helping the UK's largest nature conservation workforce be the very best it can be. This is a rare opportunity to make a meaningful impact by bringing your expertise in central operations, workplace management, logistics and workforce support to a mission that matters for nature. This charity is looking for an inspiring leader with a strong track record of driving high performance, improving processes, and optimising workplace provision and strategy across multiple locations. You'll thrive in a values-led, inclusive organisation and be confident collaborating across a dispersed workforce to deliver results. This role holds the functional overview of the charity's UK Headquarters at in Sandy and Logistics in Bedford, and the delivery of UK-wide operational programmes. This is a hybrid working position using the following working pattern: two days per week in Sandy, SG19 one day per week on site at Logistics in Bedford, MK42 two days working from home. There will also be some infrequent travel and overnight stays to other sites across the UK. Essential skills, knowledge and experience: Demonstrable and proven experience of delivering operational, workplace and remote workforce optimisation and engagement programmes ability to positively influence change, work collaboratively and demonstrate credibility experience in creating and implementing effective workplace (offices and workplaces) strategies, including review, provision and utilisation analysis, monitoring and reporting experience of operations, estate improvements, maintaining compliance and leading estate development projects experience of programme and project management principles and application, including reporting leadership and people-management skills, with the ability to develop and support team members towards high performance understanding of how equality, diversity and inclusion enables an organisation to be successful Experience of working with, managing and incorporating volunteers as part of the team IWFM or equivalent qualifications Ability to delegate effectively, identifying team members' strengths and weaknesses to assign tasks appropriately and empower autonomy make pragmatic, reasoned and practical decisions, recommendations and alternative solutions based on sound analysis and logic understand and interpret technical reports, design briefs and works contracts, particularly those relating to building and infrastructure projects Commit to the hybrid working pattern This is a permanent role working 37.5 hours per week and may include (by exception) some out of hours working or call-outs. This employer is using a short application window for this role as they anticipate high interest and wish to give all applications the attention they deserve. Closing date: 23:59, Monday, 9th February, though the right is reserved the right to extend if required. First interviews will be held on the 19th and 20th of February and second interviews from the 25th of February. Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down). Thie employer is committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve their vision of creating a world richer in nature, they need more people, and more diverse people, on nature's side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, they are particularly interested in receiving your application. Our client is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This employer is a licenced sponsor. This role is not eligible for UK Visa Sponsorship. No agencies please.
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
Feb 03, 2026
Full time
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
About the role Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key responsibilities Strategic Leadership and Service Development Lead delivery of The Passage s 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster s homelessness strategy and wider system reform. The post holder will be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system-wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti-social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage s values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage s reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high-performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co-production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and Kitchen Takeover initiatives, ensuring safe, high-quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant-giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income-related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In-Form) to identify trends, risks and opportunities for improvement. Produce high-quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi-agency forums, contributing to system-wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role-model The Passage s values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Desired experience Experience Senior leadership experience within homelessness, housing-related support, social care, or a closely aligned sector, with responsibility for multiple frontline services and managers. Proven experience leading preventative or rapid-response services, such as homelessness prevention, assessment services, outreach, crisis response or equivalent, including partnership working with local authorities. Demonstrable experience of safeguarding leadership, including acting as a designated or senior safeguarding lead and managing complex risk, incident response and escalation. Experience of managing services in complex localities, including community impact, ASB, neighbour relations and working alongside security provision or comparable risk-managed environments. Experience of managing multiple funding streams, including trusts, grants, and/or commissioned services, with responsibility for compliance, reporting and supporting income generation. Knowledge and Skills Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective, high-quality service delivery and measurable outcomes. Excellent people management capability, including coaching senior managers, handling performance, and fostering a culture of accountability, learning and continuous improvement. Sound understanding of safeguarding, health & safety, and regulatory compliance, with the confidence to provide assurance across diverse services, including food provision and volunteer-involved activity. Highly developed partnership and influencing skills, able to build credibility with commissioners, funders, residents, corporate partners and senior stakeholders in a high-profile environment. Strong financial and analytical skills, including budget management, monitoring performance data, and producing clear, compelling reports that demonstrate impact to funders, boards and supporters. Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Feb 03, 2026
Full time
About the role Community Services at The Passage are delivered from our Resource Centre in Victoria, which provides a single, accessible entry point for people experiencing or at risk of homelessness. The Resource Centre acts as a central hub, enabling people to be assessed once and supported to access the most appropriate accommodation, services or onward referrals based on their individual needs. People are supported by skilled client facing staff who work with them to understand their circumstances and identify the right pathway of support. Alongside assessment and casework, the Resource Centre provides immediate welfare services to help meet urgent needs and stabilise people at times of crisis. Following assessment, Community Services deliver a range of specialist and preventative interventions, including rapid rehousing for those at imminent risk of homelessness, advice and advocacy, employment and skills support, housing-related casework delivered in partnership with the local authority, and assertive engagement for people less able to access services independently. The overall aim is to prevent homelessness wherever possible and to support people to move quickly into safe, stable accommodation. Key responsibilities Strategic Leadership and Service Development Lead delivery of The Passage s 3-year strategy as it relates to Community Services, ensuring services are preventative, trauma-informed, and outcomes-focused. Develop, implement and monitor an annual Community Services business plan, reporting to the Quality & Services Committee and Board as required. Provide strategic leadership for No Night Out, ensuring it continues to deliver rapid, effective interventions aligned to Westminster s homelessness strategy and wider system reform. The post holder will be responsible for embedding equality, diversity and inclusion across Community Services, ensuring services are accessible, inclusive and responsive to the diverse needs of people we support, and that inclusive practice is reflected in service delivery, staff development and partnership working. Identify, develop and lead new service opportunities, including bid development and commissioner engagement for Community Services. Lead planning and operational delivery for Severe Weather Emergency Protocol (SWEP) and other system-wide responses. Safeguarding, Risk and Community Impact Act as Safeguarding Lead for Community Services, ensuring robust policies, training, escalation pathways and safe practice across all services. Maintain oversight of risk management, incident reporting, and health & safety compliance within Community Services. Lead locality management across services, including proactive management of anti-social behaviour (ASB) and community impact in a dense residential environment. Hold responsibility for security provision within Community Services, ensuring appropriate deployment, escalation and alignment with The Passage s values and legal responsibilities. Work closely with local residents, businesses, the local authority and other stakeholders to manage concerns, maintain confidence, and protect The Passage s reputation. Operational Leadership and People Management Provide clear leadership and direction to Community Services managers and teams, fostering a culture of accountability, learning and continuous improvement. Recruit, develop and retain high-performing teams, ensuring robust supervision, appraisal and development planning. Ensure consistent application of people policies, including performance management, grievance, disciplinary and absence processes. Support managers to define clear roles and responsibilities aligned to service objectives and contractual requirements. Champion co-production and lived experience involvement in service design and delivery, working closely with the Lived Experience Project Manager. Primary Services and Resource Centre Operations Hold strategic and operational responsibility for Primary Services, including the catering function within the Resource Centre. Ensure full compliance with food hygiene, health & safety, and all relevant regulatory and legal requirements. Work closely with Fundraising to support corporate volunteering and Kitchen Takeover initiatives, ensuring safe, high-quality delivery that enhances supporter engagement while protecting service users and staff. Balance operational integrity, safeguarding and service quality with supporter and volunteer experience. Financial Management and Funding Stewardship Set and manage realistic budgets and forecasts across Community Services, working closely with Finance and Fundraising. Oversee multiple funding streams, including large trusts, grant-giving bodies and commissioned services, ensuring full compliance with funding conditions and reporting requirements. Support managers to understand and deliver against budgetary and income-related targets. Contribute to the development of funding proposals and service models that align with organisational strategy and funder priorities. Monitoring, Evaluation and Impact Strengthen monitoring, evaluation and learning across Community Services, supporting teams to evidence impact and improve practice. Analyse service data (e.g. In-Form) to identify trends, risks and opportunities for improvement. Produce high-quality narrative and impact reporting for funders, commissioners and supporters, demonstrating both quantitative outcomes and qualitative change. Work with Fundraising to showcase frontline work through supporter communications, social media and events. External Relations and Partnerships Develop and maintain strong strategic and operational partnerships across Westminster and the wider homelessness sector. Work closely with Fundraising colleagues to steward corporate partners, major donors and trusts, including hosting visits and events. Represent The Passage in multi-agency forums, contributing to system-wide solutions and best practice. Organisational Leadership Actively contribute as a member of the Senior Management Group, supporting organisational planning, innovation and culture. Provide reports to, and attend, Board and Committee meetings as required. Deputise for the Director of Housing & Services when appropriate. Role-model The Passage s values and commitment to dignity, respect and excellence. Work flexibly in line with organisational needs. Desired experience Experience Senior leadership experience within homelessness, housing-related support, social care, or a closely aligned sector, with responsibility for multiple frontline services and managers. Proven experience leading preventative or rapid-response services, such as homelessness prevention, assessment services, outreach, crisis response or equivalent, including partnership working with local authorities. Demonstrable experience of safeguarding leadership, including acting as a designated or senior safeguarding lead and managing complex risk, incident response and escalation. Experience of managing services in complex localities, including community impact, ASB, neighbour relations and working alongside security provision or comparable risk-managed environments. Experience of managing multiple funding streams, including trusts, grants, and/or commissioned services, with responsibility for compliance, reporting and supporting income generation. Knowledge and Skills Strong strategic and operational leadership skills, with the ability to translate organisational strategy into effective, high-quality service delivery and measurable outcomes. Excellent people management capability, including coaching senior managers, handling performance, and fostering a culture of accountability, learning and continuous improvement. Sound understanding of safeguarding, health & safety, and regulatory compliance, with the confidence to provide assurance across diverse services, including food provision and volunteer-involved activity. Highly developed partnership and influencing skills, able to build credibility with commissioners, funders, residents, corporate partners and senior stakeholders in a high-profile environment. Strong financial and analytical skills, including budget management, monitoring performance data, and producing clear, compelling reports that demonstrate impact to funders, boards and supporters. Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 02, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
