Job Description
Debt Recovery Agent
Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases.
Salary: Competitive Salary + upto 10% bonus
Hours: Monday - Friday (no weekends)
Contract: Permanent, 37.5 hours
Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office
Key Responsibilities
Manage a portfolio of customer debt cases
Handle inbound queries and proactively contact overdue customers
Agree payment plans and reset Direct Debits to prevent future debt
Work with internal teams and third party agencies where required
Support complex tenancy cases and resolve disputes preventing payment
Ensure compliance with regulatory standards including GDPR
Achieving and working towards targets
What We're Looking For
Previous experience in Debt Recovery, Payment Support.
Strong communication skills verbal and written
Confident in making decisions
Customer focused
Experience handling complex customer issues
Knowledge of debt management systems, regulatory frameworks, and ledger management
Background in utilities debt collection is desirable
Benefits
25-28 days annual leave + birthday off
Pension + life assurance
Retail discounts
Option to buy/sell holidays
Well being and GP support
On site parking, gym, caf , and social spaces
Hybrid working (after sign off)
No weekends or bank holidays
If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
