Customer Service Advisor

Job Title: Customer Service Advisor

Salary: £26,200 rising to £30,300 following successful completion of a training programme

Location: Portsmouth

Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.

Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you

Customer Service Role Overview:

Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.

What the Customer Service role will involve:

• Overseeing and handling medical emergency assistance claims as the primary responsibility
• Supervising a caseload of medical emergency assistance claims
• Prioritising tasks based on urgency and deadlines
• Handling challenging situations with professionalism and compassion
• Contributing to the overall performance of the customer service technical team

Our ideal candidate:

• Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
• The ability to remain calm under pressure and be resilient
• Self-motivated and well organised as you will need to handle multiple cases at once
• Strong written communication and attention to detail

Company benefits:

• 28 days holiday, rising to 38 with length of service
• Hybrid working options after probation, 2 days a week in the office & 3 days at home
• Employee assistance programme
• Cycle to work scheme
• Gym discounts
• Healthcare plan
• Free parking
• Discount on travel and medical insurance products

Following a successful two-stage screening process, you will be asked to attend an immersive experience for half a day. This is currently scheduled for the following date:

• Tuesday 10th February 2026

Start date for this role is Monday 16th March!

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group.