New Client Enquiry Coordinator

Job Title: New Client Enquiry Coordinator

Start Date: 9th March 2026

Location: Northenden M22 4HH, South Manchester / Hybrid (50% remote after probation)

Salary: £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400)

Job type: Full time, Permanent

About Us:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

About The Role:

As the first point of contact, you'll play a vital role in welcoming new clients and guiding them through the early stages of their legal journey. You'll handle enquiries via phone and email, ensuring each person feels cared for, listened to and understood.

This position offers a fantastic opportunity to join a supportive and fun team, with clear paths for career progression-over 50% of our Specialist Team hires are internal promotions, 14 of which were promoted within the last 12 months!

Responsibilities:

• Deliver a 5-star client experience from the first contact
• Respond to enquiries by phone and email with professionalism and empathy
• Gather essential information to assess the validity of claims
• Maintain accurate client records using our case management system
• Collaborate with a high-performing team to ensure every enquiry is handled efficiently

Person Specification:

• Outstanding communication and listening skills
• Confidence in handling sensitive conversations
• A friendly, professional, and proactive approach
• Strong IT and organisational skills
• A desire to learn, grow, and succeed
• Ability to build rapport and gain client commitment
• A team player mindset

Salary:

• Base salary of £13.13 per hour (Due to increase in April) + uncapped commission (avg. £200/month, with top performers earning £300 - £400)

Working Pattern & Hours:

Our team work on a rotation of one week of early shifts then one week of late shifts.

• Early Shift: :30 - 16:30 on Friday)
• Late Shift: :00 - 19:30 on Friday)

You will be required to work one weekend shift every third weekend, with a day off in lieu in the week, both of which will be fixed following initial training.

• Weekends/Bank Holidays 10:00-18:00

Benefits:

• Hybrid Working - 3/2 hybrid working pattern after probation.
• 23 Days Holiday - Rising to 26 days, time in lieu for any bank holidays worked
• Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
• Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant may also be considered for this role.