Customer Account Manager

Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customer's logistical needs are met and support the optimisation of their supply chain operations.

Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.

As the Customer Account Manager, you will be responsible for -

• Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
• Conducting regular performance reviews to monitor service levels
• Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customer's supply chains.
• Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
• Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
• Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
• Actively identifying opportunities to expand the company's business within existing customer accounts.

Ideally you will have the following skills & experience -

• Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics
• Strong communication and interpersonal skills with the ability to build long-term customer relationships.
• Excellent problem-solving and critical thinking capabilities.
• Ability to manage multiple priorities and meet deadlines effectively.
• Proficient in Microsoft Office applications, particularly Excel.
• Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.

On offer for this Customer Account Manager role -

• Salary of 30-35,000 p/a
• Office based role working Monday - Friday
• 25 days annual leave plus bank holidays
• Workplace pension scheme
• Length of service awards recognising long-term commitment.

If you are customer focused with a passion for delivery excellent service, please Apply!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.