Service Coordinator

Service Coordinator

Job Overview

Working Hours are Monday to Friday 9:00am - 17:00pm

We are seeking an organised and proactive Service Coordinator to support the smooth operation of our service and engineering activities. The role is central to coordinating engineers, managing service schedules, supporting technical projects, and ensuring accurate administration across systems and suppliers.

This is a varied position requiring strong coordination skills, attention to detail, and the ability to work closely with engineers, managers, suppliers, and internal teams.

Key Responsibilities

• Schedule and book service and remedial visits for Generator Engineers

• Liaise with the Technical Projects Manager to coordinate engineers for projects and complex works

• Arrange and manage UPS service visits with external suppliers

• Produce RAMS and quotations for recommended works

• Review job reports produced by the Administrator for accuracy and completeness

• Update BigChange invoicing on a weekly basis

• Monitor expired service contracts monthly and prepare renewal quotations in coordination with the Sales Manager

• Maintain and update generator set details on BigChange (filters, AVR, control panels, etc.)

• Update and maintain the tools register

• Administer PPE stock levels and reorder as required

• Assist the Spares Manager / Administrator with ordering parts when necessary

• Support with quotations, sales orders, and arranging couriers as required

• Assist with invoice queries

• Answer and manage group phone calls as needed

Skills & Experience

Essential:

• Strong organisational and coordination skills

• Excellent communication skills, both written and verbal

• Good attention to detail and administrative accuracy

• Confident using computer systems and databases

Desirable:

• Experience in a service coordination, engineering, or facilities environment

• Familiarity with BigChange or similar job management systems

• Experience producing RAMS and quotations

• Knowledge of generators, UPS systems, or technical services (advantageous but not essential)

Personal Attributes

• Professional and reliable

• Proactive and solutions-focused

• Able to work independently and as part of a team

• Comfortable liaising with engineers, suppliers, and management

What We Offer

• Competitive salary (dependent on experience)

• Stable, long-term role within a growing business

• Training and development opportunities

• Supportive team environment

If you are interested and sounds like the perfect position for you, please apply now!

Axiom Personnel is acting as an employment agency in relation to this role