1st Line Technical Support - Nottingham

1st Line Technical Support - Nottingham - £24,000

A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.

Role Highlights:

• First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
• Log and manage tickets accurately in the ITSM tool.
• Escalate issues when needed and keep users updated throughout.
• Follow ITIL-aligned processes and SLAs.

What We Need:

• Strong communication skills and confidence on the phone.
• Customer service experience (IT experience is a bonus).
• Good attention to detail + willingness to learn.

Desirable: Active Directory, Office 365 or ITSM tool knowledge.

Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now!