Pensions Operations Manager

MERITUS are recruiting for a Pensions Operations Manager to join our client in Filton on an initial 6 month contract with likely extensions thereafter.

PENSIONS OPERATIONS MANAGER - INSIDE IR35 - 37 PER HOUR - FILTON, UK - 6 MONTHS - SINGLE STAGE INTERVIEW PROCESS

Key Responsibilities:

• Oversee the operational activities of the team (retirement including specific processes on medical ground, death benefits recommendation, income protection claims management, invoicing, communication campaigns)
• Manage relationships with third party pension administrators.
• Continuously plan, evaluate, and improve processes to enhance speed, quality, efficiency, and output.
• Conduct regular team meetings to foster information sharing and address business concerns.
• Prepare and maintain reports and management information (MI) necessary for various stakeholders.
• Plan and allocate resources to achieve daily, weekly, and monthly goals.
• Ensure compliance with company policies and regulatory standards.
• Implement process changes due to legislative or company policy updates.

Required Skills:

• Contribute effectively to the broader business success within the group.
• Attention to detail and ability to perform under pressure.
• Ability to establish and communicate processes across the team and organisation.
• Analytical skills with the capability to own and manage projects to successful completion.
• Effective communication with wider group management.
• Confidence in asking questions and seeking clarity.
• Ability to prioritise tasks and meet deadlines.
• Excellent organisational and multi-tasking skills.
• Ability to coach, mentor, and develop a team.
• Proficiency in Google suite is a plus

Experience / Knowledge:

The ideal candidate will:

• Have experience in supporting and leading a team, ideally within a pension administration environment.
• Have experience in pension administration with at least 5+ years of work experience.

Role Responsibilities

• Working with the Pensions Project Team to support numerous projects currently in different stages of development.
• Working with Pensions Specialists to resolve queries and issues raised by Scheme members.
• Provide help throughout financial scheme audits (1 to 2 per year)

Organise initiatives and plan events for supplier promotions