Customer Service Administrator

We're looking for a friendly, reliable Customer Service Administrator to join a small, family-run business. You'll be part of a tight-knit team of three, so fitting in and working well with others is key.

This role is perfect for someone who enjoys helping people, can handle a high volume of phone calls, and isn't fazed when customers are calling with issues or complaints.

While previous experience is a plus, we're happy to consider candidates with less formal experience if they have the right attitude and can manage the workload.

Details:

• Monday to Friday, 9am - 5pm
• 25,000 per year
• Onsite parking
• If not a car driver / owner, individuals must live within a reasonable commute to the office

What You'll Be Doing:

• Handling incoming calls, emails, and counter enquiries from customers with broken or faulty products
• Providing excellent, professional service even when customers are frustrated
• Managing appointments and administrative tasks to keep the office running smoothly
• Working closely with a small team, supporting colleagues as needed

What We're Looking For:

• A strong, professional telephone manner
• Confident dealing with challenging situations calmly and positively
• Ability to multitask and prioritise effectively
• Reliable and punctual, with the ability to commute to Horley
• Team player with a positive attitude and willingness to learn
• Customer service experience is desirable, but enthusiasm and the ability to handle volume are just as important

Why You'll Love It Here:

• Be part of a small, supportive team
• Gain exposure to a variety of customer interactions and administrative tasks
• Develop your skills in a fast-paced, service focused environment

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.