Senior Service Advisor - Automotive Sector

Job Title: Senior Service Advisor

Location: Solihull, West Midlands

Salary: 30,000 - 35,000 (depending on experience) + bonus

About the Role:

A prestigious and growing national Accident Repair business, with a large number of bodyshops across the UK, is seeking a dedicated Senior Bodyshop Service Advisor to join their Solihull head office call centre. This role offers a competitive salary, an attractive bonus structure, and the chance to work within a dynamic and supportive team environment.

Benefits:

- Competitive Remuneration: Earn between 30,000 and 35,000, commensurate with your experience, plus a performance-based bonus.

- Career Growth: Join a leading national company with ample opportunities for career progression and professional development.

- Supportive Environment: Work within a collaborative team that values your input and encourages continuous improvement.

- Central Location: Based in Solihull, enjoy the convenience of a well-connected location with excellent transport links.

Key Responsibilities:

- Client Interaction: Update client portals and ensure all customers receive a post-repair follow-up call.

- Outcome Analysis: Analyse customer feedback and repair outcomes to ensure high standards are maintained.

- Scorecard Management: Collate car manufacturing customer scorecards and provide detailed reports.

- Team Collaboration: Liaise with team leaders to relay customer and car manufacturer feedback, ensuring continuous improvement in service delivery.

Ideal Candidate:

- Industry Experience: The role is ideal for individuals with a background as a Bodyshop or Car Dealership Service Advisor.

- Communication Skills: Strong verbal and written communication skills are essential for effectively liaising with clients and team members.

- Tech-Savvy: Proficiency in IT is required to manage client portals and collate data efficiently.

- Organised: Exceptional organisational skills and attention to detail are crucial for managing multiple tasks and ensuring high-quality service.

This role is perfect for a motivated individual looking to advance their career within a reputable and expanding company. If you possess the relevant skills and experience, this could be the next exciting step in your professional journey.