Customer Service Manager

Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move.

We re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business.

Tell me more

As the Customer Services Manager, you ll take ownership of the customer service team and champion a continuous improvement culture. You ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service.

You ll be involved in:

• Leading, developing and performance-managing the customer service team
• Ensuring safety, compliance and adherence to AS9100/ISO quality standards
• Managing customer escalations, RMAs, reviews and communication
• Working with Supply Chain & Production to protect On-Time-Delivery (OTD)
• Supporting SIOP, demand forecasting and ERP/CRM data accuracy
• Reviewing quotations, supporting commercial decisions and contract adherence
• Driving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People

A varied, impactful position where you ll influence customer satisfaction and overall business performance.

Why apply?

You ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression.

What do you need?

• Experience as a Customer Services Manager in aerospace or a regulated manufacturing environment
• Strong leadership, coaching and change management skills
• Excellent communication and ability to influence at all levels
• ERP experience (e.g. SYSPRO) + solid commercial awareness
• Knowledge of AS9100/IATF16949/ISO9001
• Confident with KPIs, data, reporting and continuous improvement
• Lean experience (Yellow Belt minimum)

Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management.

Ready to move forward?

If you re a Customer Services Manager looking for your next challenge in Segensworth, we d love to hear from you.

Apply today or contact me directly for a confidential chat.

Kingdom People are acting as an Recruitment Agency in relation to this vacancy.