Export Coordinator

Export Coordinator

We are recruiting for an Export Coordinator to join our Tamworth based client. You'll be working as part of the Export team to co-ordinate the effective movement of goods globally to fulfil the needs of internal and external customer orders, whilst adhering to customs and shipping requirements. Also supporting the Export Sales Managers and Middle East office as required.

As an Export Coordinator you will need to have/be:

• Essential experience in export procedures and familiarity with Sage or similar CRM databases
• Excellent written and verbal communication skills with a strong customer service focus
• Proficient in Microsoft Office, particularly Excel
• Ability to prioritise a heavy workload in a fast-paced environment, demonstrating initiative and strong problem-solving skills

Details:

• Salary: 28, 000
• Working Hours: 37.5 hours per week Monday - Friday
• Location: Tamworth (on site)
• Duration: Permanent

Role of Export Coordinator:

• Co-ordinate the end-to-end export process for global customer orders, including quoting, booking, and re-charging freight
• Process customer and inter-company orders using Sage and other internal systems
• Monitor order statuses, back orders, and daily reports to ensure timely despatch and invoicing
• Prepare international shipping documents, including Commercial Invoices, Packing Lists, and Certificates of Origin
• Ensure accurate application of HS Codes and remain up to date with changing customs requirements
• Obtain, authorise, and file export documentation and invoices (e.g. C88s, waybills, freight invoices) within required timeframes
• Provide operational support to the Middle East team, including processes, training, and stock management
• Manage Middle East purchase orders, stock GRNs, and monthly invoices
• Co-ordinate goods movements for regional exhibitions and process sample orders
• Monitor export stock levels and co-ordinate movements between warehouses and group manufacturing plants
• Liaise with the warehouse regarding picking priorities, order changes, and bespoke requests
• Maintain the customer database and report stock data or commodity code issues to the technical and purchasing teams
• Act as a key point of contact for internal staff, customers, and freight forwarders to resolve delivery or customs issues
• Escalate operational issues, mis-picks, or credit control concerns to senior management when required
• Support Export Sales Managers and the Middle East General Manager as required
• Work collaboratively with other departments, including Credit Control, Technical, and IT
• Complete general administration duties, including scanning paperwork and other ad hoc tasks to support the wider team

Benefits of working as an Export Coordinator:

• 23 days holiday, plus bank holidays
• Christmas shutdown
• Free on-site parking
• Pension scheme