Quality Assurance Administrator

IMS Administrator
Location: Nuneaton / Midlands
Full-time, Hybrid option after probation
Salary £28,000

Are you a detail-driven professional with a passion for organisation, governance, and continuous improvement? We re supporting a leading organisation within the engineering and infrastructure sector in their search for an IMS Administrator to join their growing Assurance team.
This is an exciting opportunity to play a pivotal role in maintaining and developing the company s Integrated Management System (IMS) ensuring compliance with ISO standards and driving continual improvement across all business functions.

The Role
As the IMS Administrator, you ll be responsible for coordinating and maintaining all processes within the Integrated Management System. You ll work closely with teams across the business to ensure full alignment with ISO standards, handle documentation control, and manage system change requests.

Ensure all processes required for the Integrated Management System (IMS) are established, implemented and maintained in line with EMR s corporate framework and the requirements of ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (Health & Safety), ISO 50001 (Energy) and ISO 27001 (Information Security).

Key Responsibilities

IMS Governance & Document Control

• Ensure IMS documentation is kept current, controlled, and compliant with approvals workflow.

• Oversee version control, permissions, document structure, metadata, and accessibility within the IMS DCC.

• Ensure all IMS documentation changes are formally approved by the Assurance Business Partner prior to upload or release.

• Ensure Document Owners maintain accountability for technical correctness of controlled documents.

• Provide support and guidance to Document Owners on governance requirements and document control processes.

• Support the rollout of the IMS Governance Improvement Project roadmap

DCC Change Request Management

• Act as the central coordinator for all IMS DCC change requests, ensuring requests are logged, tracked, and completed within planned timescales.

• Manage the DCC Change Request Log, ensuring accuracy, version control, and timely closure.

• Review incoming change requests for completeness, assign ownership where appropriate, and communicate acknowledgements and progress updates to requestors.

• Escalate overdue or high-risk changes to the Assurance Business Partner for visibility and resolution.

• Provide monthly summary reports highlighting trends, recurring issues, and improvement opportunities

IMS Documentation & Governance Project Delivery

• Support delivery of the IMS Governance Improvement Project, with focus on standardisation, strengthened document control and alignment with the EMR Toolkit.

• Facilitate structured review and approval processes for IMS controlled documents, ensuring updates are reviewed by relevant Document Owners prior to upload to IMS DCC.

• Maintain the IMS DCC as an auditable system, including permissions, access levels, and document referencing.

• Collate monthly IMS updates summarising key documentation changes and improvements through the IMS Governance Dashboard.

Key Performance Indicators (KPIs)

Performance will be measured against:

• DCC Change Request completion within target timescales (%)

• Compliance and accuracy of documentation (audit findings)

• Stakeholder feedback on responsiveness and support

• IMS Governance Improvement Project milestone delivery

Continuous Improvement

• Promote innovation, simplification and continual improvement across IMS processes.

• Identify and support opportunities to consolidate like-for-like documents to eliminate duplication and simplify access.

• Provide guidance and support to users on document access.

• Work collaboratively with teams and management to improve engagement, awareness and ownership of the IMS.

• Support ad hoc projects as instructed by the Assurance Business Partner or SHEQ Director.

If you re looking for a role where your attention to detail, structure, and improvement mindset truly make an impact this could be the perfect opportunity.

Apply today through Hawk 3 Talent Solutions to find out more.
If you would like to apply for the role of IMS Administrator then please email your CV to (url removed) or call Donna on (phone number removed).

Closing date is 10.02.26 Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future