Service Desk Operative

Service Desk Operator

Your new company
A leading organisation is seeking a dedicated Service Desk Operator to support their Service Quality and Fault Management functions. This is an excellent opportunity to join a fast paced environment where accuracy, communication, and strong organisational skills are essential.
Your new role
As a Service Desk Operator, you will review, triage, and process reported faults, determining root cause, responsibility, and required rectification. You will monitor and process faults from Customer Relations and support the administration of Service Quality Audits. This role will be responsible to liaise with key stakeholders to ensure consistency of information, manage data using Excel, and provide collation and reporting support for the services team.
What you'll need to succeed

Experience in customer interaction and building strong working relationshipsHigh standard of IT proficiency, particularly ExcelPrevious experience with data inputAbility to work in a fast paced and demanding environmentStrong decision making skills with the ability to influence othersAbility to work under pressure and meet deadlines
Desirable:Knowledge of systems such as Tyrell, Usecure It, Datasys SQMS, and EbisUnderstanding of Quality Incentive Regimes
What you'll get in return
You will have the opportunity to support a key operational function within a respected organisation, gaining exposure to a wide range of stakeholders and contributing to high quality service delivery.What you need to do now
If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. ight for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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