Band 3 Radiology Administrator

Job summary

We have an exciting opportunity for a Radiology Administrator to join the Radiology Department at St Albans City Hospital, West Hertfordshire NHS Trust. You will be responsible for providing a high-quality administrative service that supports Radiologists, and patients, ensuring the smooth and efficient delivery of imaging services. You will work as an integral member of the Radiology administration team and will be accountable for delivering accurate, timely, and patient-focused support across the department. You will rotate across multiple Radiology areas including Reception, Ultrasound Appointments Office, MRI, CT, Maternity Ultrasound, Breast Reception, Image Transfers and CD burning, and A&E X-ray, adapting to service needs while maintaining excellent standards of organisation, communication, and patient care.

Main duties of the job

As a Radiology Administrator, you will be the first point of contact for patients and visitors, providing a professional and welcoming presence that reflects the high standards of the department. You will be responsible for implementing policies within your area, ensuring compliance with departmental procedures, and identifying opportunities to improve work practices. You will actively contribute to service development by raising suggestions for enhancements during Leek and clerical meetings, helping to continuously improve the efficiency and effectiveness of the Radiology Department.

About us

Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.

Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges

Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave

Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want

Job Roles & Responsibilities

• To manage patient interactions and provide administrative support, ensuring that enquiries, concerns, or requests are handled efficiently and sensitively, maintaining high standards of professionalism at all times.
• To coordinate radiology referrals and imaging requests, verifying completeness of information, prioritising urgent cases, and liaising with relevant departments to ensure smooth workflow without duplicating processes already handled in appointment booking.
• To maintain accurate imaging and patient records, including overseeing the transfer of images via PACS/IEP and updating electronic systems while complying with data protection regulations.
• To facilitate patient support services, such as arranging interpreters, assisting those with mobility needs, and offering guidance for patients who may be anxious or distressed, ensuring comfort and understanding throughout their visit.
• To implement administrative process improvements, identifying opportunities to streamline workflows, enhance accuracy, and support departmental efficiency through analysis and proactive suggestions.
• To contribute to staff development and learning, mentoring new clerical staff, providing guidance on tasks and systems, and supporting colleagues to ensure consistency and quality of administrative practices.

Person Specifications & Qualifications

• GCSEs in Maths, English, and IT, or equivalent.
• NVQ3 in Customer Care or relevant customer-facing experience.
• Knowledge of Patient Administration Systems (e.g., CRIS, Clinicom, EPR, CERNER).
• Experience in reception or other customer-oriented roles, preferably in healthcare.
• Ability to handle confidential information with high attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

NHS Professionals Limited

Location

St. Albans City Hospital, Waverley Road,
St. Albans, Hertfordshire, AL3 5PN