Customer Service Executive

Customer Service Executive

Customer Service Executive
1 role in Bradford and 1 role in Wakefield.
£25,000 -£27,000
Fully office-based 8.45am-5.15pm

Your new role
As a Customer Service Executive, you will play a vital role in managing inbound enquiries and ensuring clients receive timely, accurate and professional assistance.

You will:

• Handle incoming calls, emails and online enquiries with confidence, empathy and attention to detail
• Capture key information and triage enquiries to the appropriate fee earners
• Provide clear explanations on process steps, timescales and general service information
• Book consultations and manage appointment schedules
• Maintain accurate records of all interactions using the firm's case management system
• Support with administrative tasks that enhance client experience and team efficiency
• Ensure all clients feel heard, supported and guided from first contact onwards

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#