Premises and Hospitality Manager

Premises and Hospitality Manager - Global Headquarters, Permanent, Full time, £45,000-£50,000

Leading professional services firm in the property and construction sector needs a proactive Premises and Hospitality Manager to ensure the smooth running of their Central London headquarters. This is an excellent opportunity for you to make your mark and work in an impressive building with great colleagues.

You will act as the senior operational lead for the facilities function and be the first point of contact for all facilities-related matters, ensuring the building is operated safely, is compliant, and ensure that a high-quality workplace and hospitality experience is delivered by your team.

Responsibilities include:

• Take responsibility for the day-to-day operation of facilities across the Global Headquarters (including running the events suite with a commercial catering kitchen, ground floor workplace, reception, meeting suite and AV-enabled collaboration spaces, kitchen. In addition open-plan workplace, meeting rooms, meeting pods and kitchen facilities

• Ensure the building is operated in compliance with UK Health and Safety legislation, Building Safety Act requirements (where applicable), Workplace (Health, Safety and Welfare) Regulations, Regulatory Reform (Fire Safety) Order 2005, Equality Act 2010 and Global corporate FM standards

• Lead Facilities Management operations in alignment with ISO 41001 Facilities Management System principles

• Develop and deliver a forward-looking Facilities Management operational plan covering safety, statutory compliance, asset performance, workplace experience and service quality

• Establish service level agreements, KPIs, contractor governance and continuous improvement processes

• Provide senior oversight of the Hard Facilities Management contract, ensuring delivery of Planned Preventive Maintenance (PPM), statutory inspections, remedial works and asset performance reporting

• Act as the escalation point for all facilities issues across the building, from reactive maintenance (e.g. leaks, broken equipment and coffee machines) to fire safety equipment, cleaning and courier services

• Build and maintain working relationships with landlord representatives, third-party occupiers, corporate services teams (IT, People Team, H&S, Finance, Sustainability) and third-party suppliers

• Line manage the Facilities Assistant

• Oversee two Hospitality Assistants, ensuring effective delivery of workplace hospitality services including breakfast provision and light catering

• Ensure hospitality and food service activities are carried out in line with food safety, health and hygiene requirements, including maintaining appropriate training records and safe systems of work

• Manage the London facilities operational budget, ensuring financial accountability and value for money

• Support procurement processes in accordance with governance procedures

• Drive commercial efficiency through benchmarking, negotiation and continuous improvement of service contracts

• Work with the Facilities Assistant to ensure appropriate out-of-hours cover for evening events and emergency situations (e.g. floods, break-ins and urgent repairs)

Desired Skills and Experience

• Strong knowledge of UK Health and Safety and statutory compliance requirements
• Recognised Facilities Building Management qualifications/certifications - ideally Nebosh, IOSH
• Understanding of food safety, health and hygiene requirements
• Level 3 award in Supervising Food & safety Hygiene or equivalent
• Level 2 Food Safety & Hygiene (Catering) or willingness to obtain
• Previous experience in Facilities and Hospitality, property, office management
• Previous experience of Health and Safety
• Experience of overseeing workplace hospitality
• Previous experience of landlord liaison
• Level headed problem solver
• Experience of managing hard and soft FM contractors and service providers
• Financial management experience in budgeting, planning and negotiation skills for contracts

Apply now to be considered for this great opportunity!

Due to the large number of applications that we receive, only shortlisted applicants will be contacted.

Val Wade Recruitment are actively looking for applicants from underrepresented communities and pride ourselves as an equal opportunities' employer and agency.