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Apex Focus Group
Part-Time Focus Group Panel. Call Centre Agent Advisor Welcome. Work At Home Immediate Start
Apex Focus Group
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible work at home part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part-time basis, depending on their availability and profile fit. Some studies are available for immediate start. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous call centre agent advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, work at home roles with an immediate start, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Aug 19, 2026
Full time
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible work at home part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part-time basis, depending on their availability and profile fit. Some studies are available for immediate start. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous call centre agent advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, work at home roles with an immediate start, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Apex Focus Group
Part-Time Focus Group Panel. Call Centre Agent Advisor Welcome. Work At Home Immediate Start
Apex Focus Group
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible work at home part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part-time basis, depending on their availability and profile fit. Some studies are available for immediate start. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous call centre agent advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, work at home roles with an immediate start, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Aug 19, 2026
Full time
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible work at home part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for call centre agent advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part-time basis, depending on their availability and profile fit. Some studies are available for immediate start. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous call centre agent advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, work at home roles with an immediate start, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
TalentHQ Ltd
Utility Service Advisor
TalentHQ Ltd Welwyn Garden City, Hertfordshire
Job Title: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote Utility Service Advisor: Do you have experience working in a busy, fast paced customer service or support position? Do you thrive on solving problems and helping customers find the right solution? Is delivering excellent customer service something you are genuinely passionate about? Does a varied role where no two days are the same appeal to you? Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest? Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets? Would being able to make a real difference by delivering outstanding service to members be rewarding for you? If you answer YES to some of the above please get in touch with TalentHQ Recruitment today Our Client: Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor Job Role: Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you re driven to solve problems, great with people, and thrive in a fast-paced environment, we d love to hear from you. Job Duties: Manage and resolve utility customer service queries within agreed timescales. Tackle queries of varying complexity with professionalism and persistence Coordinate tenancy changes and update supplier records. Build strong relationships with utility suppliers and internal teams. Confirm contract information with suppliers and validate invoices. Issue contract terminations and resolve any supplier objections. Keep up-to-date with industry changes and share updates internally. Maintain accurate internal system records for queries and contracts. Support the Utilities Team Manager with ad-hoc projects and tasks. Skills: Strong customer service mindset with analytical and problem-solving skills. Excellent organisation, prioritisation, and attention to detail. Assertive, self-motivated, and naturally curious. Confident communicator, both written and verbal. Proficiency in Excel. Ability to adapt, improve processes, and work to deadlines. Determination to challenge inaccurate information from suppliers when needed. Preferred, but not essential: Knowledge of the UK energy market. Previous experience in utility customer service. Benefits: Pension scheme Employee discounts and savings Private health insurance Relaxed dress code Day off on your birthday Investors in People accredited Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
Aug 19, 2026
Full time
Job Title: Utility Service Advisor Location: Welwyn Garden City, Herts Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote Utility Service Advisor: Do you have experience working in a busy, fast paced customer service or support position? Do you thrive on solving problems and helping customers find the right solution? Is delivering excellent customer service something you are genuinely passionate about? Does a varied role where no two days are the same appeal to you? Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest? Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets? Would being able to make a real difference by delivering outstanding service to members be rewarding for you? If you answer YES to some of the above please get in touch with TalentHQ Recruitment today Our Client: Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor Job Role: Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you re driven to solve problems, great with people, and thrive in a fast-paced environment, we d love to hear from you. Job Duties: Manage and resolve utility customer service queries within agreed timescales. Tackle queries of varying complexity with professionalism and persistence Coordinate tenancy changes and update supplier records. Build strong relationships with utility suppliers and internal teams. Confirm contract information with suppliers and validate invoices. Issue contract terminations and resolve any supplier objections. Keep up-to-date with industry changes and share updates internally. Maintain accurate internal system records for queries and contracts. Support the Utilities Team Manager with ad-hoc projects and tasks. Skills: Strong customer service mindset with analytical and problem-solving skills. Excellent organisation, prioritisation, and attention to detail. Assertive, self-motivated, and naturally curious. Confident communicator, both written and verbal. Proficiency in Excel. Ability to adapt, improve processes, and work to deadlines. Determination to challenge inaccurate information from suppliers when needed. Preferred, but not essential: Knowledge of the UK energy market. Previous experience in utility customer service. Benefits: Pension scheme Employee discounts and savings Private health insurance Relaxed dress code Day off on your birthday Investors in People accredited Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
Interaction Recruitment
Customer Service Advisor
Interaction Recruitment St. Ives, Cambridgeshire
Customer Service Advisor St Ives, Cambridgeshire £12.71 per hour Full Time Temporary to Permanent Start Date: September 2026 and beyond Full time in the office, 8am 17:30pm Multiple Positions Available Interaction Recruitment is delighted to be working in partnership with our client to recruit a number of Customer Service Advisors to join their team ahead of their busiest period of the year. This is an excellent opportunity to join a well-established organisation that prides itself on delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term opportunity with genuine career prospects, we'd love to hear from you. These are ongoing temporary positions with the opportunity to become permanent for the right candidates. The Role As a Customer Service Advisor, you will be the first point of contact for customers, providing a professional, friendly and efficient service while handling a variety of enquiries. Your responsibilities will include: Handling inbound customer calls and emails. Assisting customers with delivery and account queries. Investigating customer issues and resolving escalated enquiries in a professional and timely manner. Liaising with internal departments to ensure the best possible outcome for customers. Updating and maintaining accurate customer records across multiple systems. Delivering an outstanding level of customer service at every interaction. About You We're looking for individuals who are passionate about customer service and can remain calm and organised while working in a busy environment. To be successful, you will have: Previous experience within a customer service is essential, ideally office based or call-centre, but we will consider hospitality and retail. An excellent telephone manner and strong written communication skills. Confidence using multiple computer systems simultaneously. Strong problem-solving skills with a customer-focused approach. Excellent organisational skills and attention to detail. The ability to prioritise workload and perform well under pressure. A positive attitude with a willingness to learn and develop. Please note: Successful candidates must be available to attend a 2-week induction and training programme upon start date, no annual leave can be taken during this period If you're interested in being considered for this position, then please apply today or contact the Peterborough Branch for a confidential chat and ask for Tilly or Kara. INDPB
Aug 19, 2026
Seasonal
Customer Service Advisor St Ives, Cambridgeshire £12.71 per hour Full Time Temporary to Permanent Start Date: September 2026 and beyond Full time in the office, 8am 17:30pm Multiple Positions Available Interaction Recruitment is delighted to be working in partnership with our client to recruit a number of Customer Service Advisors to join their team ahead of their busiest period of the year. This is an excellent opportunity to join a well-established organisation that prides itself on delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term opportunity with genuine career prospects, we'd love to hear from you. These are ongoing temporary positions with the opportunity to become permanent for the right candidates. The Role As a Customer Service Advisor, you will be the first point of contact for customers, providing a professional, friendly and efficient service while handling a variety of enquiries. Your responsibilities will include: Handling inbound customer calls and emails. Assisting customers with delivery and account queries. Investigating customer issues and resolving escalated enquiries in a professional and timely manner. Liaising with internal departments to ensure the best possible outcome for customers. Updating and maintaining accurate customer records across multiple systems. Delivering an outstanding level of customer service at every interaction. About You We're looking for individuals who are passionate about customer service and can remain calm and organised while working in a busy environment. To be successful, you will have: Previous experience within a customer service is essential, ideally office based or call-centre, but we will consider hospitality and retail. An excellent telephone manner and strong written communication skills. Confidence using multiple computer systems simultaneously. Strong problem-solving skills with a customer-focused approach. Excellent organisational skills and attention to detail. The ability to prioritise workload and perform well under pressure. A positive attitude with a willingness to learn and develop. Please note: Successful candidates must be available to attend a 2-week induction and training programme upon start date, no annual leave can be taken during this period If you're interested in being considered for this position, then please apply today or contact the Peterborough Branch for a confidential chat and ask for Tilly or Kara. INDPB
Huntress
HR Coordinator
Huntress City, London
HR Coordinator 19.23ph -Temp ASAP Start Bond Street Financial Services 9am-5pm Hybrid working A leading financial services firm is seeking an experienced HR Coordinator to join its busy HR and Operations team on a temporary basis. This is an excellent opportunity for an organised and proactive HR professional to take on a varied coordination role, working closely with managers and the wider HR team. The role: Working within a team of HRBPs and HR Advisors Liaising with employees and line managers communicating time-frames and capacity within Conducting exit interviews with employees via Teams or face to face Dealing the maternity notifications and letters / questions Experience with flexible working requests Liaising with managers and employees over emails and phone calls Drafting letters, completing standard Word templates with relevant information Uploading files into systems and folders Monitoring and coordinating the return of signed documents Providing general administrative support as instructed Experience with mail merge Supporting with pay increase and bonus letters as required Revamping and updating letter templates as instructed Supporting with background checks (initiating them in the system, monitoring progress, and flagging updates to the team) Flexibility to support with other tasks as required The candidate: Previous experience in an HR Coordinator or HR Administrator role is essential Proven experience liaising and communicating with line manager and employees Good understanding of HR processes and the employee life cycle Experience working in a fast-paced environment and managing a high-volume workload Experience using mail merge advantageous but is not essential Excellent organisational skills with strong attention to detail Proficient in Microsoft Office, particularly Word, Outlook and Excel If you are an immediately available HR Administrator or HR Coordinator available on a temp basis ready to hit the ground running, please send your CV forward today Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Aug 19, 2026
Seasonal
HR Coordinator 19.23ph -Temp ASAP Start Bond Street Financial Services 9am-5pm Hybrid working A leading financial services firm is seeking an experienced HR Coordinator to join its busy HR and Operations team on a temporary basis. This is an excellent opportunity for an organised and proactive HR professional to take on a varied coordination role, working closely with managers and the wider HR team. The role: Working within a team of HRBPs and HR Advisors Liaising with employees and line managers communicating time-frames and capacity within Conducting exit interviews with employees via Teams or face to face Dealing the maternity notifications and letters / questions Experience with flexible working requests Liaising with managers and employees over emails and phone calls Drafting letters, completing standard Word templates with relevant information Uploading files into systems and folders Monitoring and coordinating the return of signed documents Providing general administrative support as instructed Experience with mail merge Supporting with pay increase and bonus letters as required Revamping and updating letter templates as instructed Supporting with background checks (initiating them in the system, monitoring progress, and flagging updates to the team) Flexibility to support with other tasks as required The candidate: Previous experience in an HR Coordinator or HR Administrator role is essential Proven experience liaising and communicating with line manager and employees Good understanding of HR processes and the employee life cycle Experience working in a fast-paced environment and managing a high-volume workload Experience using mail merge advantageous but is not essential Excellent organisational skills with strong attention to detail Proficient in Microsoft Office, particularly Word, Outlook and Excel If you are an immediately available HR Administrator or HR Coordinator available on a temp basis ready to hit the ground running, please send your CV forward today Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Cogent Breeding Ltd
Genetics Consultant
Cogent Breeding Ltd
Main Purpose of Role: Join a dynamic and forward-thinking UK Sales team where you ll play a vital role in driving genetic progress on farms across your region. Reporting to the Regional Sales Manager, you will act as a trusted advisor to dairy and beef farmers, delivering expert breeding guidance and tailored solutions from the Cogent portfolio. This is more than a sales role it s an opportunity to build strong, long-term partnerships with customers, helping them achieve measurable improvements in herd performance and business success. You ll combine technical expertise, commercial focus, and outstanding customer service to make a real impact in the field. Key Responsibilities: - Establishing and maintaining good customer relationships and provide excellent customer service at all times by understanding the customers business need. - Providing farmers with the best advice and options on how they meet their individual targets on farm and make recommendations for improvement. - Managing and building a portfolio of customers to achieve your individual targets. - To develop & maintain knowledge of the Cogent portfolio of products & services & share this knowledge with their team - Continually developing and improving both yourself and working practices. - To ensure that the Cogent policies and procedures are adhered to by themselves and their team - To attend agricultural events to market and promote Cogent products & services - To develop & maintain knowledge of the industry and market trends & share their knowledge with their team - To continuously develop and improve both themselves, their team and processes and procedures - To comply with Company policy and best practise in security, legal and regulatory compliance - Reviewing, planning and prioritising your daily farm visit Essential Skills: - Able to consistently achieve or exceed an annual sales target - Have knowledge of the Bovine Breeding Industry - Experience of working in a fast paced and sales focused role, achieving sales targets. - Ability to communicate with people at all levels - Must have excellent customer service skills - Smart and tidy appearance at all times - Be flexible in their approach to getting the job done - Have a full UK driving license Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave Additional Information: As part of your role you may be required to stay away from home from time to time to attend meetings and events. You may be asked to travel overseas on study tours from time to time.
Aug 19, 2026
Full time
Main Purpose of Role: Join a dynamic and forward-thinking UK Sales team where you ll play a vital role in driving genetic progress on farms across your region. Reporting to the Regional Sales Manager, you will act as a trusted advisor to dairy and beef farmers, delivering expert breeding guidance and tailored solutions from the Cogent portfolio. This is more than a sales role it s an opportunity to build strong, long-term partnerships with customers, helping them achieve measurable improvements in herd performance and business success. You ll combine technical expertise, commercial focus, and outstanding customer service to make a real impact in the field. Key Responsibilities: - Establishing and maintaining good customer relationships and provide excellent customer service at all times by understanding the customers business need. - Providing farmers with the best advice and options on how they meet their individual targets on farm and make recommendations for improvement. - Managing and building a portfolio of customers to achieve your individual targets. - To develop & maintain knowledge of the Cogent portfolio of products & services & share this knowledge with their team - Continually developing and improving both yourself and working practices. - To ensure that the Cogent policies and procedures are adhered to by themselves and their team - To attend agricultural events to market and promote Cogent products & services - To develop & maintain knowledge of the industry and market trends & share their knowledge with their team - To continuously develop and improve both themselves, their team and processes and procedures - To comply with Company policy and best practise in security, legal and regulatory compliance - Reviewing, planning and prioritising your daily farm visit Essential Skills: - Able to consistently achieve or exceed an annual sales target - Have knowledge of the Bovine Breeding Industry - Experience of working in a fast paced and sales focused role, achieving sales targets. - Ability to communicate with people at all levels - Must have excellent customer service skills - Smart and tidy appearance at all times - Be flexible in their approach to getting the job done - Have a full UK driving license Enhanced Benefits - Annual leave entitlement starting at 23 days plus bank holiday, increasing with length of service up to 28 days plus bank holidays - Matched Pension Scheme - Life Assurance (4 times basic salary) - BUPA healthcare and Dental Plan - Long Service Awards at 5, 10, 15, 20 and 30 years - Enhanced Family Leave Additional Information: As part of your role you may be required to stay away from home from time to time to attend meetings and events. You may be asked to travel overseas on study tours from time to time.
Office Angels
Qualified accountant
Office Angels
Qualified Accountant Location: Hybrid Working (Office & Home-Based) Salary: Competitive + Benefits Job Type: Full-Time, Permanent The Opportunity A well-established and growing boutique accountancy practice is seeking a Qualified Accountant to join its friendly and collaborative team. This is an excellent opportunity for an ambitious accounting professional looking to work with a diverse portfolio of clients in a supportive environment that offers genuine flexibility through hybrid working. The successful candidate will play a key role in managing client relationships, delivering high-quality accounting and advisory services, and supporting the continued growth of the practice. Key Responsibilities Preparing and reviewing statutory accounts for a varied client portfolio. Managing the preparation and submission of corporation tax, personal tax, and VAT returns. Providing clients with accounting, business, and tax advice. Supporting clients with management accounts, cash flow forecasting, and financial reporting. Managing client relationships and acting as a trusted advisor. Reviewing work completed by junior team members and providing mentorship where required. Assisting with business development opportunities and identifying value-added services for clients. Ensuring compliance with relevant accounting standards and regulatory requirements. Supporting partners with ad hoc projects and client assignments. Requirements Essential ACA, ACCA, or equivalent accounting qualification. Previous experience working within an accountancy practice environment. Strong technical knowledge of accounts preparation and taxation. Experience managing a portfolio of clients. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple deadlines. Proficiency in accounting software such as Xero, QuickBooks, Sage, or similar. Desirable Experience working with owner-managed businesses and SMEs. Exposure to advisory and consultancy services. Previous experience reviewing junior staff work. What's on Offer Competitive salary depending on experience. Hybrid working with flexibility around office attendance. Friendly and supportive boutique practice culture. Exposure to a varied and interesting client base. Ongoing professional development and career progression opportunities. Generous holiday allowance. Pension scheme. Modern systems and technology-driven environment. About the Firm This boutique practice has built an excellent reputation for delivering tailored accounting and advisory services to SMEs, entrepreneurs, and growing businesses. The firm prides itself on providing a personal service to clients while creating a supportive and flexible working environment for its employees. If you're a qualified accountant looking for a role that combines professional challenge, client interaction, and work-life balance, we'd love to hear from you. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Aug 19, 2026
Full time
Qualified Accountant Location: Hybrid Working (Office & Home-Based) Salary: Competitive + Benefits Job Type: Full-Time, Permanent The Opportunity A well-established and growing boutique accountancy practice is seeking a Qualified Accountant to join its friendly and collaborative team. This is an excellent opportunity for an ambitious accounting professional looking to work with a diverse portfolio of clients in a supportive environment that offers genuine flexibility through hybrid working. The successful candidate will play a key role in managing client relationships, delivering high-quality accounting and advisory services, and supporting the continued growth of the practice. Key Responsibilities Preparing and reviewing statutory accounts for a varied client portfolio. Managing the preparation and submission of corporation tax, personal tax, and VAT returns. Providing clients with accounting, business, and tax advice. Supporting clients with management accounts, cash flow forecasting, and financial reporting. Managing client relationships and acting as a trusted advisor. Reviewing work completed by junior team members and providing mentorship where required. Assisting with business development opportunities and identifying value-added services for clients. Ensuring compliance with relevant accounting standards and regulatory requirements. Supporting partners with ad hoc projects and client assignments. Requirements Essential ACA, ACCA, or equivalent accounting qualification. Previous experience working within an accountancy practice environment. Strong technical knowledge of accounts preparation and taxation. Experience managing a portfolio of clients. Excellent communication and relationship-building skills. Strong organisational skills with the ability to manage multiple deadlines. Proficiency in accounting software such as Xero, QuickBooks, Sage, or similar. Desirable Experience working with owner-managed businesses and SMEs. Exposure to advisory and consultancy services. Previous experience reviewing junior staff work. What's on Offer Competitive salary depending on experience. Hybrid working with flexibility around office attendance. Friendly and supportive boutique practice culture. Exposure to a varied and interesting client base. Ongoing professional development and career progression opportunities. Generous holiday allowance. Pension scheme. Modern systems and technology-driven environment. About the Firm This boutique practice has built an excellent reputation for delivering tailored accounting and advisory services to SMEs, entrepreneurs, and growing businesses. The firm prides itself on providing a personal service to clients while creating a supportive and flexible working environment for its employees. If you're a qualified accountant looking for a role that combines professional challenge, client interaction, and work-life balance, we'd love to hear from you. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Acorn Insurance Ltd
Motor Claims Handler
Acorn Insurance Ltd City, Liverpool
Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Aug 19, 2026
Full time
Job Title: Motor Claims Handler Location: Liverpool with hybrid working Salary: Between 28,747 and 38,160 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers. What you will be doing: Validate all claims for indemnity and fraud. Assess liability including communication of our decision. Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file. Accurate quantum assessment of claims presented using the relevant tools available to assist. Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers. Ensure indemnity spend is minimized by commercial decision making. Proactive diary management to monitor and progress cases. Application and investigation to ensure accurate reserves in line with company guidelines. Accountability for own performance against set objectives. Adherence to best practice and key strategies. Effective file and portfolio management. Assist with coaching and mentoring of less experienced handlers. Any other Ad hoc task as the needs of the business dictate What we're looking for: Persuasive, strong and confident communicator with the ability to relationship manage. Ability to use own initiative to explore all options to achieve the best outcome for the business. Motivated self-starter. Ability to work as part of a team. Ability to work in a culture of openness, trust, and respect. Strong organisation skills with the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs. Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal. Ability to use own initiative to explore all options to achieve the best outcome for the business. Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
Apex Focus Group
Virtual Telecommute Research Panel. Flexible Hours. Customer Service Administrator Advisor Welcome
Apex Focus Group
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible virtual part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for customer service administrator advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include telecommute or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous customer service administrator advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, telecommute roles, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Aug 19, 2026
Full time
Apex Focus Group collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible virtual part-time market research opportunities that influence real products, services, and customer experiences. Role Overview We are welcoming participants from all backgrounds, including anyone looking for customer service administrator advisor roles, to take part in upcoming market research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online. This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit. Requirements Access to a smartphone, tablet, or computer with a functional camera Reliable internet connection Ability to read instructions carefully and provide honest, detailed feedback An active email address to receive study invitations and participation details Benefits Take part only in studies that match your interests and schedule Research types include telecommute or in-person focus groups, virtual interviews, product testing, and other feedback activities No previous customer service administrator advisor experience needed. Just a willingness to share your opinions Some studies may include early access to new products or services before launch Many studies offer compensation, which varies by study type and duration Compensation: Amount varies based on the selected focus group or research assignment. If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time, telecommute roles, we invite you to submit your interest online today. Use the 'Apply' button to apply for this position now. Important Notice - No Fees Required Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
Veolia
Customer Experience Advisor
Veolia Woolston, Warrington
Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you! What will you be doing? The difference you'll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service Resolution of invoice disputes with pace to ensure customer satisfaction Purchase Order Management Leading with empowerment to negotiate credit notes and invoice adjustments Working alongside credit control to ensure cash is collectable Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 19, 2026
Seasonal
Salary: Competitive plus Veolia benefits and pension Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington WA3 6FW Duration: FTC 6 months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential. Sound good? We can't wait to hear from you! What will you be doing? The difference you'll make; Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively Always putting our customers first and finding personalised solutions to meet their needs Building strong relationships with both internal and external customers to ensure we deliver the best service Constantly seeking ways to improve the customer experience and resolve any challenges they may face Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality Supporting the business by promoting Veolia's products and services to our customers Embracing a curious and proactive attitude to continuously develop our knowledge and skills Working collaboratively with other teams to deliver timely resolutions for our customers Bringing your best selves to work every day to achieve targeted growth and provide exceptional service Resolution of invoice disputes with pace to ensure customer satisfaction Purchase Order Management Leading with empowerment to negotiate credit notes and invoice adjustments Working alongside credit control to ensure cash is collectable Compliance with all Veolia policies and procedures, taking ownership to ensure overall team/department objectives are met What we're looking for: We welcome applications from candidates who have minimal Customer Service and Administration experience, as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you. Our must-haves. What you'll bring; Proven ability to put the customer first, whether it's face to face or on the phone An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach Use strong planning and organisational skills to deliver excellent service Show great interpersonal skills and pay attention to detail in everything we do Be proactive, adaptable, and always willing to go the extra mile for our customers Have a passion for personal and professional growth, and a commitment to exceeding expectations Be open to a broad range of activities and able to adapt to changing business needs Good attention to detail, speed of typing, and a friendly telephone manner are essential A basic understanding of business finance and customer profitability is important Be proficient in using Google Office Applications and able to learn new systems quickly Take initiative and have a genuine interest in going above and beyond for customers What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Resource Recruitment
Customer Service Advisor
Resource Recruitment Poole, Dorset
Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday Thursday 8am 5pm & Friday 8am 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team as a Customer Service Advisor You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience. Some of your duties will includeas the Customer Service Advisor: Providing a helpful and cheerful customer experience via telephone and email Promptly answering customer enquiries regarding stock, order progress, pricing etc. Accurately processing customer orders Talking to other departments to make sure customer orders are completed and dispatched on time Keeping customers up to date with their orders Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc The successful applicant will: Have previous experience within a Customer Service position Be PC literate with experience of using Microsoft packages including word & excel A cheerful personality with a willingness to help customers with all their enquiries For more information about the Customer Service Advisor opportunity please contact our Recruitment Team on (phone number removed) or send your CV.
Aug 19, 2026
Full time
Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday Thursday 8am 5pm & Friday 8am 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team as a Customer Service Advisor You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience. Some of your duties will includeas the Customer Service Advisor: Providing a helpful and cheerful customer experience via telephone and email Promptly answering customer enquiries regarding stock, order progress, pricing etc. Accurately processing customer orders Talking to other departments to make sure customer orders are completed and dispatched on time Keeping customers up to date with their orders Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc The successful applicant will: Have previous experience within a Customer Service position Be PC literate with experience of using Microsoft packages including word & excel A cheerful personality with a willingness to help customers with all their enquiries For more information about the Customer Service Advisor opportunity please contact our Recruitment Team on (phone number removed) or send your CV.
Gap Personnel
Customer Service Advisor
Gap Personnel City, Swindon
Job Title: Customer Service Advisor Location: Swindon, SN25 Pay Rate: £13.00 Shifts: Monday to Friday , 9am 5pm Contract: Temp to Perm Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC. For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period. Job Duties: Delivering a Customer-First Experience Put the customer at the centre of every decision and interaction. Deliver a friendly, professional and empathetic service across all communication channels. Take ownership of customer enquiries from first contact through to resolution. Build trust and confidence by providing accurate information and regular updates. Create positive customer experiences that encourage loyalty and repeat business. Customer Support Respond to customer enquiries via email, telephone and other communication channels. Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail. Manage customer expectations through proactive communication. Escalate complex issues where appropriate whilst maintaining ownership until resolution. Order & Delivery Support Assist customers with order enquiries, delivery updates and returns. Liaise with Warehouse, Purchasing and courier partners to resolve customer issues. Investigate lost, delayed or damaged deliveries. Process refunds, replacements and credits in line with company procedures. Product & Quality Support Handle damaged, faulty and quality-related enquiries professionally. Gather accurate information to support supplier claims where applicable. Identify recurring product or service issues and escalate trends to the Customer Service Manager. Ensure customer resolutions are fair, consistent and aligned with company policies. Continuous Improvement Identify recurring customer issues and suggest improvements to processes and procedures. Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey. Contribute to FAQs, knowledge articles and standard responses. Work collaboratively with other departments to improve service across the business. Skills & Experience Essential Previous customer service experience. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Confident using Microsoft Office and computer systems. A positive attitude and willingness to learn. Working hours : Monday to Friday 9am 5pm If the job sounds like for you, please contact Aga immediately on (phone number removed). Alternatively, please call the office on (phone number removed) and ask for Aga.
Aug 19, 2026
Contractor
Job Title: Customer Service Advisor Location: Swindon, SN25 Pay Rate: £13.00 Shifts: Monday to Friday , 9am 5pm Contract: Temp to Perm Gap personnel are currently recruiting for the role of Customer Service Advisor, SN25. The global garden furniture manufacturer is just coming into peak, and us working in partnership are recruiting for additional 2 Customer Service Advisors. Ideal candidate must have good English written and spoken, and warehouse experience would be an advantage. Must be also PC literate as lots of packing / goods in activities are involved in working on PC. For those who demonstrate good attendance, performance and great work approach, there will be on going position available after probation period. Job Duties: Delivering a Customer-First Experience Put the customer at the centre of every decision and interaction. Deliver a friendly, professional and empathetic service across all communication channels. Take ownership of customer enquiries from first contact through to resolution. Build trust and confidence by providing accurate information and regular updates. Create positive customer experiences that encourage loyalty and repeat business. Customer Support Respond to customer enquiries via email, telephone and other communication channels. Resolve customer queries efficiently whilst maintaining a high level of accuracy and attention to detail. Manage customer expectations through proactive communication. Escalate complex issues where appropriate whilst maintaining ownership until resolution. Order & Delivery Support Assist customers with order enquiries, delivery updates and returns. Liaise with Warehouse, Purchasing and courier partners to resolve customer issues. Investigate lost, delayed or damaged deliveries. Process refunds, replacements and credits in line with company procedures. Product & Quality Support Handle damaged, faulty and quality-related enquiries professionally. Gather accurate information to support supplier claims where applicable. Identify recurring product or service issues and escalate trends to the Customer Service Manager. Ensure customer resolutions are fair, consistent and aligned with company policies. Continuous Improvement Identify recurring customer issues and suggest improvements to processes and procedures. Help reduce unnecessary customer contacts by highlighting opportunities to improve the customer journey. Contribute to FAQs, knowledge articles and standard responses. Work collaboratively with other departments to improve service across the business. Skills & Experience Essential Previous customer service experience. Excellent written and verbal communication skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent attention to detail. Confident using Microsoft Office and computer systems. A positive attitude and willingness to learn. Working hours : Monday to Friday 9am 5pm If the job sounds like for you, please contact Aga immediately on (phone number removed). Alternatively, please call the office on (phone number removed) and ask for Aga.
Autograph Recruitment
Business/ Corporate Tax Manager
Autograph Recruitment City, Cardiff
Job Title: Business Tax Manager Location: Cardiff Salary: Competitive Are you an experienced Business Tax Manager looking to join a firm where your expertise is valued and your career can continue to grow? Do you enjoy a varied role that combines corporate tax compliance with advisory work, building strong client relationships and mentoring others? If so, we'd love to hear from you! Our client is looking for a Business Tax Manager to join their growing Business & Corporate Tax team. You'll work with a diverse portfolio of owner-managed businesses, large corporates and international groups, delivering high-quality tax advice while helping clients achieve their commercial goals. The Role: Manage a portfolio of business tax clients, delivering both compliance and advisory services Advise owner-managed businesses, large corporates and international groups Identify tax planning opportunities and provide practical commercial advice Support and develop junior members of the Business Tax team Contribute to business development and help grow the tax portfolio About You: ACA, ACCA and/or CTA/CIOT qualified Experienced in Corporate or Business Tax within practice Confident managing your own portfolio of clients Strong technical knowledge with a proactive, commercial approach Enjoy mentoring junior team members and building client relationships Benefits: Hybrid and flexible working Private medical insurance Pension contribution Enhanced family-friendly policies Ongoing learning, development and career progression Next steps: If this sounds like the opportunity for you, please call Clarissa on (phone number removed) or email (url removed), or click Apply to upload your CV for consideration. We look forward to hearing from you!
Aug 19, 2026
Full time
Job Title: Business Tax Manager Location: Cardiff Salary: Competitive Are you an experienced Business Tax Manager looking to join a firm where your expertise is valued and your career can continue to grow? Do you enjoy a varied role that combines corporate tax compliance with advisory work, building strong client relationships and mentoring others? If so, we'd love to hear from you! Our client is looking for a Business Tax Manager to join their growing Business & Corporate Tax team. You'll work with a diverse portfolio of owner-managed businesses, large corporates and international groups, delivering high-quality tax advice while helping clients achieve their commercial goals. The Role: Manage a portfolio of business tax clients, delivering both compliance and advisory services Advise owner-managed businesses, large corporates and international groups Identify tax planning opportunities and provide practical commercial advice Support and develop junior members of the Business Tax team Contribute to business development and help grow the tax portfolio About You: ACA, ACCA and/or CTA/CIOT qualified Experienced in Corporate or Business Tax within practice Confident managing your own portfolio of clients Strong technical knowledge with a proactive, commercial approach Enjoy mentoring junior team members and building client relationships Benefits: Hybrid and flexible working Private medical insurance Pension contribution Enhanced family-friendly policies Ongoing learning, development and career progression Next steps: If this sounds like the opportunity for you, please call Clarissa on (phone number removed) or email (url removed), or click Apply to upload your CV for consideration. We look forward to hearing from you!
Computappoint
IAM Consultant
Computappoint
IAM Consultant Microsoft Identity & Access Management Entra ID Security Salary: £70,000 + Benefits Location: Fully Remote (UK) Type: Permanent, Full-Time Are you an experienced Identity & Access Management professional with a passion for Microsoft technologies? Do you have proven experience designing and delivering Microsoft Identity solutions across Entra ID, Active Directory and Hybrid Identity environments? Are you confident engaging with stakeholders, leading technical workshops and delivering secure, scalable identity solutions that support modern security strategies? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client portfolio. The Opportunity We are seeking an experienced IAM Consultant to support the design, implementation and optimisation of Identity and Access Management solutions across the Microsoft technology stack. This is a client-facing consultancy role where you will act as a trusted advisor, helping organisations modernise their identity platforms, strengthen security controls and implement best-practice identity governance. Working alongside Architects, Project Managers, Security Consultants and Technical Delivery teams, you will deliver innovative and secure identity solutions while supporting clients throughout their digital transformation journeys. What You Will Be Doing You will be involved in the full project lifecycle, including discovery, design, implementation, migration and handover activities. Key responsibilities include: Delivering Microsoft Identity and Access Management solutions across enterprise environments Leading discovery workshops and technical design sessions Assessing existing identity architectures and security controls Designing and implementing Microsoft Entra ID solutions Supporting Active Directory modernisation and Hybrid Identity deployments Implementing Conditional Access policies and Zero Trust principles Delivering Multi-Factor Authentication (MFA) and Passwordless Authentication solutions Configuring and supporting Single Sign-On (SSO) integrations Designing Joiner, Mover and Leaver (JML) processes Implementing Role-Based Access Control (RBAC) models Supporting Identity Governance and Administration (IGA) initiatives Delivering Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions Developing High-Level and Low-Level Design documentation Supporting migration, testing, cutover and operational handover activities Providing technical guidance and best-practice recommendations to clients Working collaboratively with project teams to deliver successful outcomes What We Are Looking For We are seeking a consultant who can combine strong Microsoft Identity expertise with excellent communication and stakeholder management skills. You should be able to demonstrate: Proven experience delivering Microsoft Identity solutions Strong experience with Microsoft Entra ID (Azure AD) Excellent knowledge of Active Directory and Hybrid Identity Experience implementing Conditional Access and MFA solutions Strong understanding of authentication and access management principles Experience designing and implementing RBAC models Knowledge of Identity Governance and Privileged Access Management Experience producing technical designs and project documentation Strong troubleshooting and problem-solving skills Excellent client-facing and stakeholder engagement experience Ability to work independently within a remote consultancy environment Technical Skills You should have experience across several of the following technologies and disciplines: Microsoft Entra ID Active Directory Hybrid Identity Microsoft Entra Connect / Cloud Sync Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Passwordless Authentication Windows Hello for Business Self-Service Password Reset (SSPR) Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Identity Management (PIM) Privileged Access Management (PAM) Microsoft 365 Security Zero Trust Security PowerShell Automation Desirable Certifications The following certifications would be advantageous: SC-300 Microsoft Identity and Access Administrator SC-100 Microsoft Cybersecurity Architect SC-200 Security Operations Analyst AZ-104 Azure Administrator AZ-305 Azure Solutions Architect Equivalent practical experience will also be considered. The Person This role is ideal for someone who: Is passionate about Microsoft Identity and Security technologies Enjoys solving complex technical challenges Takes a consultative and customer-focused approach Builds strong relationships with technical and non-technical stakeholders Communicates clearly and confidently Takes ownership and accountability for delivery Is proactive, organised and detail-oriented Thrives in a remote-first working environment Enjoys continuous learning and professional development Why Apply? £70,000 salary plus benefits Fully remote working Exposure to enterprise-scale Microsoft Identity projects Opportunities to work with the latest Microsoft Security and Identity technologies Ongoing certification and training support Clear career progression Collaborative and supportive consultancy culture Opportunity to influence Identity strategy and client outcomes This is an excellent opportunity for an experienced Identity professional looking to play a key role in delivering modern Identity and Access Management solutions within a growing Microsoft-focused consultancy environment. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Aug 19, 2026
Full time
IAM Consultant Microsoft Identity & Access Management Entra ID Security Salary: £70,000 + Benefits Location: Fully Remote (UK) Type: Permanent, Full-Time Are you an experienced Identity & Access Management professional with a passion for Microsoft technologies? Do you have proven experience designing and delivering Microsoft Identity solutions across Entra ID, Active Directory and Hybrid Identity environments? Are you confident engaging with stakeholders, leading technical workshops and delivering secure, scalable identity solutions that support modern security strategies? If so, this could be an excellent opportunity to join a growing Microsoft-focused consultancy delivering strategic Identity and Security projects across a diverse client portfolio. The Opportunity We are seeking an experienced IAM Consultant to support the design, implementation and optimisation of Identity and Access Management solutions across the Microsoft technology stack. This is a client-facing consultancy role where you will act as a trusted advisor, helping organisations modernise their identity platforms, strengthen security controls and implement best-practice identity governance. Working alongside Architects, Project Managers, Security Consultants and Technical Delivery teams, you will deliver innovative and secure identity solutions while supporting clients throughout their digital transformation journeys. What You Will Be Doing You will be involved in the full project lifecycle, including discovery, design, implementation, migration and handover activities. Key responsibilities include: Delivering Microsoft Identity and Access Management solutions across enterprise environments Leading discovery workshops and technical design sessions Assessing existing identity architectures and security controls Designing and implementing Microsoft Entra ID solutions Supporting Active Directory modernisation and Hybrid Identity deployments Implementing Conditional Access policies and Zero Trust principles Delivering Multi-Factor Authentication (MFA) and Passwordless Authentication solutions Configuring and supporting Single Sign-On (SSO) integrations Designing Joiner, Mover and Leaver (JML) processes Implementing Role-Based Access Control (RBAC) models Supporting Identity Governance and Administration (IGA) initiatives Delivering Privileged Identity Management (PIM) and Privileged Access Management (PAM) solutions Developing High-Level and Low-Level Design documentation Supporting migration, testing, cutover and operational handover activities Providing technical guidance and best-practice recommendations to clients Working collaboratively with project teams to deliver successful outcomes What We Are Looking For We are seeking a consultant who can combine strong Microsoft Identity expertise with excellent communication and stakeholder management skills. You should be able to demonstrate: Proven experience delivering Microsoft Identity solutions Strong experience with Microsoft Entra ID (Azure AD) Excellent knowledge of Active Directory and Hybrid Identity Experience implementing Conditional Access and MFA solutions Strong understanding of authentication and access management principles Experience designing and implementing RBAC models Knowledge of Identity Governance and Privileged Access Management Experience producing technical designs and project documentation Strong troubleshooting and problem-solving skills Excellent client-facing and stakeholder engagement experience Ability to work independently within a remote consultancy environment Technical Skills You should have experience across several of the following technologies and disciplines: Microsoft Entra ID Active Directory Hybrid Identity Microsoft Entra Connect / Cloud Sync Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Passwordless Authentication Windows Hello for Business Self-Service Password Reset (SSPR) Role-Based Access Control (RBAC) Identity Governance and Administration (IGA) Privileged Identity Management (PIM) Privileged Access Management (PAM) Microsoft 365 Security Zero Trust Security PowerShell Automation Desirable Certifications The following certifications would be advantageous: SC-300 Microsoft Identity and Access Administrator SC-100 Microsoft Cybersecurity Architect SC-200 Security Operations Analyst AZ-104 Azure Administrator AZ-305 Azure Solutions Architect Equivalent practical experience will also be considered. The Person This role is ideal for someone who: Is passionate about Microsoft Identity and Security technologies Enjoys solving complex technical challenges Takes a consultative and customer-focused approach Builds strong relationships with technical and non-technical stakeholders Communicates clearly and confidently Takes ownership and accountability for delivery Is proactive, organised and detail-oriented Thrives in a remote-first working environment Enjoys continuous learning and professional development Why Apply? £70,000 salary plus benefits Fully remote working Exposure to enterprise-scale Microsoft Identity projects Opportunities to work with the latest Microsoft Security and Identity technologies Ongoing certification and training support Clear career progression Collaborative and supportive consultancy culture Opportunity to influence Identity strategy and client outcomes This is an excellent opportunity for an experienced Identity professional looking to play a key role in delivering modern Identity and Access Management solutions within a growing Microsoft-focused consultancy environment. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy. Computappoint do not use AI to filter or assess candidates, we use experienced and dedicated recruiters, who want to match the best people to roles.
Claranet
Change Manager
Claranet Barnwood, Gloucestershire
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
Aug 19, 2026
Full time
The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.
Red Recruitment
Senior Service Advisor
Red Recruitment Ambrosden, Oxfordshire
Senior Service Advisor Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims. Benefits and Package for a Senior Service Advisor: Salary : 28,000 per annum plus bonus Hours : Full-time Contract : TGP Location : Banbury Full training provided Supportive and people-focused working environment Opportunities to develop within a growing organisation Meaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor: Handling inbound and outbound calls with prospective clients Taking initial client instructions and accurately assessing potential claims Building trust and rapport through professional and empathetic conversations Gathering the information required to determine whether a claim is suitable Clearly explaining the claims process and the next steps involved Encouraging clients to progress with their claim where appropriate Managing enquiries and cases in line with internal processes and compliance requirements Maintaining accurate and detailed records using Proclaim and other internal systems Working towards individual and team KPIs, including conversion and quality targets Ensuring every client is treated with empathy, professionalism and respect Key Skills and Experience of a Senior Service Advisor: Previous experience in a customer service, contact centre, advisory or client intake role Excellent communication and active listening skills Confidence handling sensitive or potentially challenging conversations A consultative approach with the ability to positively influence outcomes An empathetic, patient and professional manner The ability to establish trust and rapport quickly Strong attention to detail and organisational skills Comfortable working within a target-driven environment Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Aug 19, 2026
Contractor
Senior Service Advisor Red Recruitment is recruiting a Senior Service Advisor to join a well-established and growing legal services organisation in Banbury. You will be the first point of contact for individuals seeking guidance regarding potential personal claims. This role requires a sensitive yet confident approach, combining excellent customer care with the ability to convert suitable enquiries into successful claims. Benefits and Package for a Senior Service Advisor: Salary : 28,000 per annum plus bonus Hours : Full-time Contract : TGP Location : Banbury Full training provided Supportive and people-focused working environment Opportunities to develop within a growing organisation Meaningful work where you can make a genuine difference to clients Key Responsibilities of a Senior Service Advisor: Handling inbound and outbound calls with prospective clients Taking initial client instructions and accurately assessing potential claims Building trust and rapport through professional and empathetic conversations Gathering the information required to determine whether a claim is suitable Clearly explaining the claims process and the next steps involved Encouraging clients to progress with their claim where appropriate Managing enquiries and cases in line with internal processes and compliance requirements Maintaining accurate and detailed records using Proclaim and other internal systems Working towards individual and team KPIs, including conversion and quality targets Ensuring every client is treated with empathy, professionalism and respect Key Skills and Experience of a Senior Service Advisor: Previous experience in a customer service, contact centre, advisory or client intake role Excellent communication and active listening skills Confidence handling sensitive or potentially challenging conversations A consultative approach with the ability to positively influence outcomes An empathetic, patient and professional manner The ability to establish trust and rapport quickly Strong attention to detail and organisational skills Comfortable working within a target-driven environment Previous experience using the Proclaim case management system would be beneficial. Experience within legal services, personal injury, claims or another regulated environment is also desirable, particularly if you have supported vulnerable customers or assessed potential claims. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
SRS Recruitment Solutions
Customer Service Advisor (UK)
SRS Recruitment Solutions City, Birmingham
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Aug 19, 2026
Full time
Vacancy No 5556 Job Title CUSTOMER SERVICE ADVISOR (UK) Location: WEST MIDLANDS BIRMINGHAM Job Description Are you an experienced B2B order management and customer service professional with sales support experience who takes pride in managing customer requirements accurately, communicating clearly and seeing every enquiry through to completion? This is an opportunity to join an internationally recognised manufacturer of premium commercial interior products, known for quality, design, sustainability and a strong commitment to customer service. This is not a traditional call centre position. It is a commercially focused customer service and order management role where you will take responsibility for quotations, sales orders, stock enquiries, delivery updates and customer issues from initial enquiry through to fulfilment. Working within an established UK and EMEA customer service team, you will build trusted relationships with customers, account managers and colleagues across production, warehousing, despatch and the wider international business. The role offers stability, structured training, hybrid working following probation and genuine scope to develop your product, systems and commercial knowledge within a supportive and collaborative environment. The Role You will act as a key point of contact for customers, providing accurate information, resolving enquiries and ensuring orders are managed professionally from initial quotation through to successful delivery. The position combines order management, customer service, sales support and internal coordination. Success will depend on accuracy, ownership, communication and the ability to remain calm and solutions-focused when priorities change. Although the workload is structured, this is not a purely reactive position. You will be expected to take initiative, identify potential issues, keep customers informed and ensure actions are followed through without unnecessary delay. Responsibilities Input, manage and monitor customer quotations and sales orders from initial enquiry through to fulfilment Maintain accurate customer, pricing, stock, delivery and order information across internal systems Review the order book regularly and identify any potential issues requiring action or customer communication Provide clear and timely information regarding products, pricing, stock availability, lead times, services and company policies Liaise with account managers, production, warehousing, despatch and colleagues across the wider business to support successful order delivery Manage customer enquiries professionally through telephone, email and other communication channels Take ownership of customer issues and ensure they are progressed efficiently through to resolution Maintain accurate customer and sales activity records using CRM, ERP and internal business systems Support account managers throughout the specification, quotation and order process Build strong and professional relationships with internal and external customers Coordinate product samples through to despatch and follow up where required Work to agreed service levels, response times and quality standards Act as an internal voice of the customer and communicate relevant feedback across the business Identify practical opportunities to improve processes, service quality and the wider customer experience Knowledge, Skills and Experience Required To be considered, candidates should be based within a realistic commuting distance of Birmingham and be comfortable working from the office during the probationary period. Essential experience and attributes include: Ideally 3 years relevant experience within B2B order management, customer service, sales support, business administration, account support or a related position Strong hands-on experience managing customer orders from initial enquiry through to delivery or fulfilment Experience raising and processing quotations and sales orders A clear understanding of order management, customer communication and internal coordination Experience working within an office-based customer service or commercial support environment Confident and professional written and verbal communication skills Ability to manage multiple orders, enquiries and priorities without compromising accuracy Strong attention to detail and a structured, organised approach Experience using an ERP, CRM or order management system Commercial awareness and the confidence to hold detailed customer conversations Ability to remain calm, positive and solutions-focused when working under pressure A tenacious approach with the ability to take ownership from beginning to completion Strong working knowledge of Microsoft Office applications Experience using JD Edwards, Salesforce, Oracle or a comparable business system would be advantageous, although full systems training will be provided. Previous experience within commercial interiors, flooring, furniture, building products, manufacturing, distribution, logistics or another construction-related, product-led B2B environment would be beneficial but is not essential. The Person This role will suit someone who is commercially aware, brings a growth mindset and takes genuine pride in delivering an excellent customer experience. You will enjoy being accountable for customer requirements from initial enquiry through to successful completion. You will be organised, methodical and attentive to detail, with the communication skills and confidence required to build effective relationships with customers, account managers and colleagues across different departments and countries. You will be comfortable working within established processes while also demonstrating initiative and a proactive approach when dealing with customer enquiries, delivery challenges and changing priorities. The successful candidate will bring a positive, hardworking and resilient attitude. You will be open to learning, comfortable receiving feedback and motivated to become a trusted and valued member of the wider team. What Success Looks Like During the first 3 to 6 months, you will be expected to: Integrate positively into the UK and wider EMEA customer service team Develop a strong understanding of the company s products, customers, systems and order processes Build effective relationships with customers, account managers and internal stakeholders Demonstrate accuracy, ownership and clear communication across customer enquiries and orders Show the attitude, focus and commitment required to deliver consistently high standards of service What s in it for you? Strong basic salary of £30,000 to £33,000 depending on experience Some flexibility for an exceptional candidate with particularly relevant experience 10% bonus potential based on company and regional performance Working hours of 8:30am to 5:00pm with 1 hour for lunch Hybrid working following successful completion of probation, with 3 days in the Birmingham office and 2 days working from home 25 days holiday, increasing to 27 days after 5 years service, plus bank holidays Option to purchase up to 5 additional holiday days each year Company pension with employer contributions matched up to 6% Health Cash Plan Access to an on-site gym Full product and systems training Supportive and internationally connected team environment Genuine long-term career development and progression opportunities SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs
Veolia
Senior Customer Experience Advisor
Veolia Woolston, Warrington
Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for; This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Aug 19, 2026
Full time
Senior Customer Experience Advisor - 12 Month Secondment Salary: Competitive, plus Veolia benefits and pension Hours: 40 hours per week Monday - Friday with Saturday rota and a min of 2 Bank Holidays per year Location: Birchwood Park, Warrington, WA3 6FW Duration: 12 Month Secondment When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We're currently on the hunt for an exceptional Senior Customer Experience Advisor to join our team. This is a pivotal role that sits between Advisor and Team Leader, perfect for someone ready to step up and take on additional responsibilities. If you're genuinely passionate about providing outstanding customer service, supporting your colleagues, and developing your leadership skills, then we think you could be a perfect fit. What will you be doing? The difference you'll make: As a Senior Customer Experience Advisor, you will be the 'customer first' voice within our organisation, acting as a vital bridge between our customers, our frontline teams, and management. You'll provide expert support and resolution for complex customer queries while also taking on key people management and operational responsibilities to support the Team Leader. In this multi-focused role, you'll be supporting customers, your team members, and the wider Customer Experience Team. Customer and Supplier Escalations & Support: Acting as the primary escalation point for complex customer and supplier invoice dispute enquiries Demonstrate strong communication skills with internal stakeholders to review debt positions enabling smooth transition from query to recovery Liaise with the Business Development Team to verify billing information for new customers Ensuring all National Accounts costs from third party suppliers and internal Veolia divisions are billed onto customers where applicable and any shortfalls accounted for Handling challenging customer interactions through various channels, including phone, email, google meets and live chat with professionalism, empathy, and expert problem-solving Ensuring first contact resolution wherever possible and implementing solutions that avoid repeat contacts, improving overall customer satisfaction Focusing on quality outcomes, ensuring customers are not just satisfied but genuinely happy with the resolution provided Always putting our customers first and finding personalised solutions to meet their needs, even in the most difficult situations Building strong relationships with both internal and external customers to ensure we deliver the best service Proactively identifying trends in customer queries and working with leadership to implement improvements that reduce repeat credits Supporting all areas of the Customer Experience Team to ensure seamless service delivery across the department Supporting the business by promoting Veolia's products and services to our customers People Management & Development: Mentoring and coaching Customer Experience Advisors, sharing your expertise and best practices Supporting with one-to-ones, providing guidance and feedback to team members on their performance and development Conducting return-to-work meetings and supporting absence management processes Assisting with performance management, including identifying training needs and supporting improvement plans Acting as a point of contact for team members when the Team Leader is unavailable Leading by example, demonstrating the behaviours and standards expected within the team Supporting recruitment and onboarding of new team members as required Departmental & Operational Management: Monitoring real-time performance, including call volumes, wait times, and service levels Supporting productivity management, ensuring the team is working efficiently and meeting targets Assisting with resource planning and ensuring adequate coverage across all shifts Contributing to reporting and analysis, identifying areas for improvement and sharing insights with leadership Supporting process improvements and implementing changes to enhance the customer experience and reduce repeat contacts Working collaboratively with other teams and departments, including back-office functions, to deliver timely resolutions and drive continuous improvement Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality What we're looking for; This role requires flexibility, adaptability, and comfort with a wide range of tasks spanning customer service, people management, and operational oversight. The ability to prioritise effectively, switch between different responsibilities, and thrive in a multi-skilled environment will be key to your success. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork, collaboration, and emerging leadership skills are absolutely essential. Our must-haves. What you'll bring: Proven experience in a customer service role with a strong track record of handling complex queries and escalations Demonstrated ability to put the customer first in every interaction, whether face-to-face, on the phone, or via digital channels Emerging leadership skills with the desire and capability to step up into people management responsibilities Experience or willingness to learn people management activities such as one-to-ones, return-to-work meetings, and performance conversations Strong coaching and mentoring abilities with the ability to support and develop team members Exceptional listening and communication skills, with the ability to truly understand customer needs and provide effective solutions Ability to remain calm under pressure and handle challenging situations with professionalism and empathy Strong planning and organisational skills to manage competing priorities across customer, people, and operational responsibilities Analytical mindset with the ability to monitor real-time performance, productivity, and departmental metrics Excellent interpersonal skills and meticulous attention to detail in everything you do Proactive, adaptable, and solution-focused mindset, always willing to go the extra mile Passion for personal and professional growth and a commitment to exceeding expectations Ability to identify process improvements and contribute to enhancing both customer and employee experience Good attention to detail, speed of typing, and a friendly, professional telephone manner Understanding of business finance and customer profitability Proficiency in using Google Office Applications and ability to learn new systems quickly What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Parts Advisor
The Solution Automotive Limited Stratford-upon-avon, Warwickshire
Parts Advisor - Stratford Franchised Motorcycle Dealership We are currently recruiting for an exciting opportunity for a Parts Advisor to join a successful motorcycle dealership. This is a fantastic opportunity for someone who is passionate about motorcycles and enjoys working in a customer-focused environment click apply for full job details
Aug 19, 2026
Full time
Parts Advisor - Stratford Franchised Motorcycle Dealership We are currently recruiting for an exciting opportunity for a Parts Advisor to join a successful motorcycle dealership. This is a fantastic opportunity for someone who is passionate about motorcycles and enjoys working in a customer-focused environment click apply for full job details
Integral UK Ltd
Occupancy Planner
Integral UK Ltd
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details
Aug 19, 2026
Full time
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong click apply for full job details

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