This role is positioned within our non-Delegated Motor Litigation Unit which deals with motor litigation across all tracks to a value of £150k. The unit is made up of three file handling teams servicing RTA litigation on behalf of a variety clients. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Small Claims Track File Handler involves manging a caseload of small claims motor litigation, specifically strategic portal limitation injury matters. There would also be opportunities to manage non personal injury, subrogated defendant litigation also where needed. The cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career longer term or Portal (MOJ / OICP) litigators looking to move into a more technical area. The role could also suit a strong pre-litigation file handler looking for their first litigation handling role. Full induction training will be provided along with continued on the job training and supervision. Key Responsibilities • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.• Delivery of agreed performance targets and quality standards• Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs • Proofing witnesses, assessing their evidence and drafting statements.• Drafting of Court document and complying with all Court deadlines are met.• Instructing, briefing and liaising with Counsel.• Guiding the Defendant through the litigation process where required and setting expectations.• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making • Delegation of tasks where available and appropriate to other members of the team• Dealing with correspondence and telephone calls within strict service level agreements,• Delegation of tasks where appropriate to other members of the team • Updating reports upon receipt of evidence as required. • Adhering to Client Guidelines • that they receive up to date and accurate information about progress when requested • Ensuring files are kept within ISO 9001 guidelines • To ensure compliance with the SRA Code of Conduct 2011 Skills, Knowledge & Expertise • Established experience in law through further education or experience• File handling experience within a law practice or Insurer• Good understanding of the high way code and basic road traffic act principles• Ability to plan and prioritise workloads• Efficient in a process driven environment• Drive to achieve to take development opportunities when they arise with a positive attitude• Excellent listening and verbal communication skills• Excellent written communication skills and the ability to compose professional written communications• Ability to follow instruction with attention to detail• Ability to recognise when sensitivity and tact are required• Effectively work within a team• Basic knowledge of the Court Practice Rules Job Benefits
Aug 20, 2026
Full time
This role is positioned within our non-Delegated Motor Litigation Unit which deals with motor litigation across all tracks to a value of £150k. The unit is made up of three file handling teams servicing RTA litigation on behalf of a variety clients. The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business. The role of Small Claims Track File Handler involves manging a caseload of small claims motor litigation, specifically strategic portal limitation injury matters. There would also be opportunities to manage non personal injury, subrogated defendant litigation also where needed. The cases would be managed from the point of service through to resolution. All claims would be handled on behalf of key insurer clients as Defendant. The role would suit an established Small Claims Litigator looking for opportunities to progress their career longer term or Portal (MOJ / OICP) litigators looking to move into a more technical area. The role could also suit a strong pre-litigation file handler looking for their first litigation handling role. Full induction training will be provided along with continued on the job training and supervision. Key Responsibilities • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.• Delivery of agreed performance targets and quality standards• Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.• Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs • Proofing witnesses, assessing their evidence and drafting statements.• Drafting of Court document and complying with all Court deadlines are met.• Instructing, briefing and liaising with Counsel.• Guiding the Defendant through the litigation process where required and setting expectations.• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making • Delegation of tasks where available and appropriate to other members of the team• Dealing with correspondence and telephone calls within strict service level agreements,• Delegation of tasks where appropriate to other members of the team • Updating reports upon receipt of evidence as required. • Adhering to Client Guidelines • that they receive up to date and accurate information about progress when requested • Ensuring files are kept within ISO 9001 guidelines • To ensure compliance with the SRA Code of Conduct 2011 Skills, Knowledge & Expertise • Established experience in law through further education or experience• File handling experience within a law practice or Insurer• Good understanding of the high way code and basic road traffic act principles• Ability to plan and prioritise workloads• Efficient in a process driven environment• Drive to achieve to take development opportunities when they arise with a positive attitude• Excellent listening and verbal communication skills• Excellent written communication skills and the ability to compose professional written communications• Ability to follow instruction with attention to detail• Ability to recognise when sensitivity and tact are required• Effectively work within a team• Basic knowledge of the Court Practice Rules Job Benefits
hackajob is partnering directly with Verisk Analytics to hire for this role. Description We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlem click apply for full job details
Aug 20, 2026
Full time
hackajob is partnering directly with Verisk Analytics to hire for this role. Description We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women. As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlem click apply for full job details
Commercial Insurance Account Handler Leatherhead, Surrey Monday to Friday, 9.00 am-5.15 pm Permanent Full-time Office-based Are you an experienced Commercial Insurance Account Handler seeking greater variety, genuine career progression and the opportunity to develop within a supportive and established broking team? We are recruiting on behalf of a well-established commercial insurance business based in Leatherhead. You will work alongside experienced brokers, servicing new and existing commercial clients, including major scheme-based clients within the removals and storage sector. What is on offer? Full support towards CII professional qualifications Excellent opportunities for promotion and long-term career progression A varied portfolio of commercial clients Exposure to major scheme-based business A supportive and experienced broking team Monday-to-Friday working with no weekends Leatherhead location, easily commutable from Dorking, Ashtead and Epsom The role As Commercial Insurance Account Handler, you will manage the day-to-day servicing of a varied portfolio of commercial insurance clients, ensuring they receive a responsive, accurate and professional service. Your responsibilities will include: Managing commercial insurance renewals and mid-term adjustments Reviewing risk and claims information and obtaining any additional information required from clients Securing competitive quotations from insurers Presenting renewal terms promptly and following up with clients for instructions Supporting strong client retention and profitable account growth Processing policy adjustments through insurer extranets Ensuring insurance cover is placed within the required timescales Building effective, long-term relationships with clients Understanding clients' requirements and recommending appropriate insurance solutions Working closely with underwriters to adapt policies and secure suitable cover Responding promptly and professionally to client enquiries Preparing invoices and resolving billing queries Maintaining accurate client files, correspondence and policy documentation Working collaboratively with brokers and the wider team About you We would be interested in hearing from candidates who have: At least one to two years' commercial insurance experience Experience within commercial vehicle, motor fleet, public liability or employers' liability insurance A sound understanding of general insurance principles Commercial insurance experience rather than solely personal lines experience A confident and professional telephone manner The ability to communicate effectively with clients, insurers and colleagues Strong organisational and problem-solving skills Excellent attention to detail A flexible and team-focused approach Five GCSEs at grade C/4 or above, or equivalent, including English and maths Progress towards CII qualifications would be advantageous, although full support for further CII study is available. If you have commercial insurance experience and would like to build a long-term career with a business that invests in its people, apply today for a confidential discussion. Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Aug 20, 2026
Full time
Commercial Insurance Account Handler Leatherhead, Surrey Monday to Friday, 9.00 am-5.15 pm Permanent Full-time Office-based Are you an experienced Commercial Insurance Account Handler seeking greater variety, genuine career progression and the opportunity to develop within a supportive and established broking team? We are recruiting on behalf of a well-established commercial insurance business based in Leatherhead. You will work alongside experienced brokers, servicing new and existing commercial clients, including major scheme-based clients within the removals and storage sector. What is on offer? Full support towards CII professional qualifications Excellent opportunities for promotion and long-term career progression A varied portfolio of commercial clients Exposure to major scheme-based business A supportive and experienced broking team Monday-to-Friday working with no weekends Leatherhead location, easily commutable from Dorking, Ashtead and Epsom The role As Commercial Insurance Account Handler, you will manage the day-to-day servicing of a varied portfolio of commercial insurance clients, ensuring they receive a responsive, accurate and professional service. Your responsibilities will include: Managing commercial insurance renewals and mid-term adjustments Reviewing risk and claims information and obtaining any additional information required from clients Securing competitive quotations from insurers Presenting renewal terms promptly and following up with clients for instructions Supporting strong client retention and profitable account growth Processing policy adjustments through insurer extranets Ensuring insurance cover is placed within the required timescales Building effective, long-term relationships with clients Understanding clients' requirements and recommending appropriate insurance solutions Working closely with underwriters to adapt policies and secure suitable cover Responding promptly and professionally to client enquiries Preparing invoices and resolving billing queries Maintaining accurate client files, correspondence and policy documentation Working collaboratively with brokers and the wider team About you We would be interested in hearing from candidates who have: At least one to two years' commercial insurance experience Experience within commercial vehicle, motor fleet, public liability or employers' liability insurance A sound understanding of general insurance principles Commercial insurance experience rather than solely personal lines experience A confident and professional telephone manner The ability to communicate effectively with clients, insurers and colleagues Strong organisational and problem-solving skills Excellent attention to detail A flexible and team-focused approach Five GCSEs at grade C/4 or above, or equivalent, including English and maths Progress towards CII qualifications would be advantageous, although full support for further CII study is available. If you have commercial insurance experience and would like to build a long-term career with a business that invests in its people, apply today for a confidential discussion. Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in the client's business and issued on their contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Spotlightjobs is working with a claims firm, and due to their continued expansion, my client is looking to recruit part-time Motor Claim Handlers/Recoveries Handlers to join their team and play a critical role in securing settlements for their credit hire invoices. Flexible Part time hours available Role Overview As a Recoveries Handler, you will be responsible for recovering credit hire invoices under commercial hire agreements and the GTA (General Terms of Agreement). You will work closely with insurers, negotiating settlements, managing aged debt, and escalating cases through the litigation process when necessary. Given the high-value nature of their clients' vehicles, this role requires a self-starter with a resilient and determined mindset, as well as strong knowledge of credit hire recovery and the GTA. Basic monthly salary plus monthly bonus up to £750 er month Key Responsibilities Recover high-value credit hire invoices from insurers and at-fault parties in line with commercial hire agreements and the GTA. Prepare and submit invoices to insurers, ensuring accuracy and compliance with regulations. Negotiate settlements on high-performance vehicle claims, ensuring optimal recovery outcomes. Proactively chase aged debt, ensuring timely payments and reducing outstanding balances. Escalate cases to litigation where necessary, working with solicitors and legal teams to pursue recovery. Liaise with internal teams to ensure smooth processing and resolution of claims. Monitor and report on debt recovery progress, identifying trends and opportunities for process improvements. Required Skills & Experience Minimum of 2 years' experience in credit hire recovery within a legal or insurance setting. Strong knowledge of the GTA and credit hire litigation processes. Proven ability to negotiate settlements on high-value claims and recover outstanding debts efficiently. Exceptional resilience, determination, and self-motivation in high-pressure environments. Strong organizational skills with excellent attention to detail. Effective communication skills, both written and verbal, with the ability to build strong relationships with insurers and legal teams. Proficiency in case management systems and Microsoft Office (Excel, Word, Outlook, etc.). Job Types: Full-time, Permanent in office Benefits: Company pension Life insurance 25 days holiday plus bonus Private medical insurance Sick pay
Aug 19, 2026
Full time
Spotlightjobs is working with a claims firm, and due to their continued expansion, my client is looking to recruit part-time Motor Claim Handlers/Recoveries Handlers to join their team and play a critical role in securing settlements for their credit hire invoices. Flexible Part time hours available Role Overview As a Recoveries Handler, you will be responsible for recovering credit hire invoices under commercial hire agreements and the GTA (General Terms of Agreement). You will work closely with insurers, negotiating settlements, managing aged debt, and escalating cases through the litigation process when necessary. Given the high-value nature of their clients' vehicles, this role requires a self-starter with a resilient and determined mindset, as well as strong knowledge of credit hire recovery and the GTA. Basic monthly salary plus monthly bonus up to £750 er month Key Responsibilities Recover high-value credit hire invoices from insurers and at-fault parties in line with commercial hire agreements and the GTA. Prepare and submit invoices to insurers, ensuring accuracy and compliance with regulations. Negotiate settlements on high-performance vehicle claims, ensuring optimal recovery outcomes. Proactively chase aged debt, ensuring timely payments and reducing outstanding balances. Escalate cases to litigation where necessary, working with solicitors and legal teams to pursue recovery. Liaise with internal teams to ensure smooth processing and resolution of claims. Monitor and report on debt recovery progress, identifying trends and opportunities for process improvements. Required Skills & Experience Minimum of 2 years' experience in credit hire recovery within a legal or insurance setting. Strong knowledge of the GTA and credit hire litigation processes. Proven ability to negotiate settlements on high-value claims and recover outstanding debts efficiently. Exceptional resilience, determination, and self-motivation in high-pressure environments. Strong organizational skills with excellent attention to detail. Effective communication skills, both written and verbal, with the ability to build strong relationships with insurers and legal teams. Proficiency in case management systems and Microsoft Office (Excel, Word, Outlook, etc.). Job Types: Full-time, Permanent in office Benefits: Company pension Life insurance 25 days holiday plus bonus Private medical insurance Sick pay
Claims Handler - Uninsured Loss Recoveries Liverpool / Hybrid Full-time 35 hours per week Join a Leading Insurance Law Firm Driving Results That Matter Keoghs LLP is one of the UK's leading insurance law firms-dynamic, forward-thinking, and dedicated to delivering exceptional outcomes for our clients. We're now looking for a talented and driven Claims Handler to join our Uninsured Loss Recovery (ULR) Team within our Corporate Risks division. If you thrive in a fast-paced legal environment, enjoy owning complex litigation caseloads, and want to make a real impact on recovery outcomes-this is your opportunity. What You'll Be Doing You'll take full ownership of litigated recovery claims, guiding cases from instruction through to resolution while maximising financial recovery for clients. Alongside managing your own caseload, you'll act as a technical referral point, supporting colleagues and strengthening team capability. Key Responsibilities: Review new instructions, identify technical issues, and set clear litigation strategies Manage a varied caseload, ensuring compliance with KPIs, SLAs, and court deadlines Conduct the full litigation process, including: Drafting legal documents (claim forms, directions questionnaires, witness statements) Issuing proceedings and monitoring court timetables Negotiating quantum and settlement outcomes Maintain accurate case records using our case management system Deliver high-quality work in line with audit standards Act as a peer review and sign-off point for litigation referrals Collaborate closely with colleagues to achieve team targets and contribute to a positive, high-performing culture What We're Looking For We're seeking a skilled litigator with strong technical knowledge and a collaborative approach. Essential Experience & Skills: Qualified solicitor / Litigation Executive / Proven experience in this area Solid understanding of the Road Traffic Act , RTA insurers, and Article 75 End-to-end claims handling experience, from assessment through to settlement Experience handling litigated motor claims (including costs and schedules) Proven ability to draft legal proceedings and manage cases through court Experience handling complex or high-value claims Strong organisational skills with the ability to manage competing priorities Excellent communication and stakeholder management skills Calm and resilient under pressure, with strong attention to detail Confident using case management systems and IT tools Who You Are You're more than just technically strong-you bring the mindset and behaviours that make teams succeed: Positive, professional, and solutions-focused A clear communicator who builds effective relationships Highly organised, with excellent time management Adaptable and proactive in a changing environment Committed to delivering high-quality outcomes every time Ready to Take the Next Step? If you're an experienced claims professional ready to take ownership, influence outcomes, and grow your litigation career within a leading firm-we'd love to hear from you. Apply now and make your impact with Keoghs. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Aug 19, 2026
Full time
Claims Handler - Uninsured Loss Recoveries Liverpool / Hybrid Full-time 35 hours per week Join a Leading Insurance Law Firm Driving Results That Matter Keoghs LLP is one of the UK's leading insurance law firms-dynamic, forward-thinking, and dedicated to delivering exceptional outcomes for our clients. We're now looking for a talented and driven Claims Handler to join our Uninsured Loss Recovery (ULR) Team within our Corporate Risks division. If you thrive in a fast-paced legal environment, enjoy owning complex litigation caseloads, and want to make a real impact on recovery outcomes-this is your opportunity. What You'll Be Doing You'll take full ownership of litigated recovery claims, guiding cases from instruction through to resolution while maximising financial recovery for clients. Alongside managing your own caseload, you'll act as a technical referral point, supporting colleagues and strengthening team capability. Key Responsibilities: Review new instructions, identify technical issues, and set clear litigation strategies Manage a varied caseload, ensuring compliance with KPIs, SLAs, and court deadlines Conduct the full litigation process, including: Drafting legal documents (claim forms, directions questionnaires, witness statements) Issuing proceedings and monitoring court timetables Negotiating quantum and settlement outcomes Maintain accurate case records using our case management system Deliver high-quality work in line with audit standards Act as a peer review and sign-off point for litigation referrals Collaborate closely with colleagues to achieve team targets and contribute to a positive, high-performing culture What We're Looking For We're seeking a skilled litigator with strong technical knowledge and a collaborative approach. Essential Experience & Skills: Qualified solicitor / Litigation Executive / Proven experience in this area Solid understanding of the Road Traffic Act , RTA insurers, and Article 75 End-to-end claims handling experience, from assessment through to settlement Experience handling litigated motor claims (including costs and schedules) Proven ability to draft legal proceedings and manage cases through court Experience handling complex or high-value claims Strong organisational skills with the ability to manage competing priorities Excellent communication and stakeholder management skills Calm and resilient under pressure, with strong attention to detail Confident using case management systems and IT tools Who You Are You're more than just technically strong-you bring the mindset and behaviours that make teams succeed: Positive, professional, and solutions-focused A clear communicator who builds effective relationships Highly organised, with excellent time management Adaptable and proactive in a changing environment Committed to delivering high-quality outcomes every time Ready to Take the Next Step? If you're an experienced claims professional ready to take ownership, influence outcomes, and grow your litigation career within a leading firm-we'd love to hear from you. Apply now and make your impact with Keoghs. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical•Handle a caseload of SCT litigated claims.•Work with the Technical Manager to continuously improve best practice.•Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.•Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Identify any training requirements and to feedback to the Technical Manager.• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Continuously review suitability of workflows/processesoIdentify to the Technical ManageroAreas of risk and potential riskoEmerging trends / behavioursoAreas of avoidable litigation•Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.•Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions•Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.•Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.•Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.•Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.•To ensure compliance with the SRA Standards and RegulationsWorking HoursMonday-Friday 9am-5pm with 1 hour for lunch.This role is based in the Bolton office with hybrid working. Skills, Knowledge and Expertise •Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)•Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).•Litigation experience is essential.•Previous experience of handling own caseload•A complete understanding of the claims process and delivery of client requirements including achieving KPIs.•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.•Excellent listening and verbal communication skills.•Ability to anticipate problems and identify solutions.•A strong desire to invest in and develop others is required.•Experience in supervising, training others and / or mentoring.•Preparation for and attendance at client review meetings will be required from time to time•Close liaison with other teams and key stakeholders will be part of the role.•Good working knowledge of Excel and Powerpoint advantageous•Presentation skills - to include delivery of training •Calm under pressure with the ability to re-prioritise and delegate effectively when required.•Confident with ability to take initiative to innovate and adapt to changing situations.•Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.•Work effectively within the Keoghs Shared Values framework. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Aug 19, 2026
Full time
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients. Key Responsibilities Technical•Handle a caseload of SCT litigated claims.•Work with the Technical Manager to continuously improve best practice.•Working in partnership with the team leaders, Technical Manager, BUD and DBUD, Growth & Sales ensure that client SLAs, KPIs and other requirements are embedded in the teams and hit.•Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.•To support and develop the technical expertise of the teams, including development of pre litigated handlers, handlers issuing claims and / or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.•Identify any training requirements and to feedback to the Technical Manager.• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.•Manage individual file handlers on a performance improvement plan when relating to technical issues.•Continuously review suitability of workflows/processesoIdentify to the Technical ManageroAreas of risk and potential riskoEmerging trends / behavioursoAreas of avoidable litigation•Recommend to the Technical Manager strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.•Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.•Support Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions•Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose. Identify training needs, develop and deliver training as agreed with the Technical Manager.•Helping to identify and collate causes and trends from IRFs and drive towards a swift resolution.•Dealing with ad hoc referrals from the team and referring into the Technical Manager where necessary.•Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.•To ensure compliance with the SRA Standards and RegulationsWorking HoursMonday-Friday 9am-5pm with 1 hour for lunch.This role is based in the Bolton office with hybrid working. Skills, Knowledge and Expertise •Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers)•Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).•Litigation experience is essential.•Previous experience of handling own caseload•A complete understanding of the claims process and delivery of client requirements including achieving KPIs.•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.•Excellent listening and verbal communication skills.•Ability to anticipate problems and identify solutions.•A strong desire to invest in and develop others is required.•Experience in supervising, training others and / or mentoring.•Preparation for and attendance at client review meetings will be required from time to time•Close liaison with other teams and key stakeholders will be part of the role.•Good working knowledge of Excel and Powerpoint advantageous•Presentation skills - to include delivery of training •Calm under pressure with the ability to re-prioritise and delegate effectively when required.•Confident with ability to take initiative to innovate and adapt to changing situations.•Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.•Work effectively within the Keoghs Shared Values framework. Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:• Bogus Passenger • Staged/Contrived • Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB• Linked & Organised Crime Key Responsibilities It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence • Detailed review and analysis of evidence throughout the life of the case• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads • Adhering to all work type process stages • Identifying strategic litigation opportunities and complex cases when appropriate• Identifying client trends and any opportunities to raise profile with clients Client Excellence • Handling files in accordance with agreed client guidelines on a non-delegated basis• Ensuring maximum client satisfaction on each case• Ensuring accurate and timely completion of all client and internal MI• Achieving both client and internal KPIs Technical excellence • Reporting to Insurer client throughout the lifetime of the claim• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Compliance with all procedural and investigative deadlines • Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution• Delegating tasks as appropriate to assistants to take the case forward • Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Complying with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to our Values Skills, Knowledge and Expertise •Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) •Qualified solicitor / CILEX with necessary practice rights is desirable however not essential•Experience in handling linked and organised fraud is desirable however not essential•Experience of handling RTA pre-litigated and / or litigated case load •An understanding of insurance litigation practice and processes, together with indemnity principles •Knowledge of the litigation process / working knowledge of the CPR •Good advocacy skills •Good client care skills and evidence of working to client guidelines •High level of analytical skills •Excellent listening, verbal and written communication skills •Ability to prioritise work, keep to deadlines and work under pressure •Ability to anticipate problems and identify solutions •Experience of time recording and billing systems•Excellent IT Skills Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Aug 19, 2026
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division in order to take the next step in their legal career. We have a great opportunity for an experienced, litigated File Handler to join our team. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us.The NDA File Handler role involves working within a team of fraud specialists and legal support staff. The File Handler will run a caseload of Litigated RTA suspected fraud files on behalf of a cross section of insurance clients, working closely with sophisticated claims handlers acting without any Delegated Authority. The successful candidate will work in close conjunction with the relevant Lead Lawyer so to achieve the best possible results in a commercially sound manner. The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence. In addition, a high level of commercial awareness is essential. A key elements of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.The NDA File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena.The caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:• Bogus Passenger • Staged/Contrived • Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB• Linked & Organised Crime Key Responsibilities It will be the responsibility of the NDA File Handler to run fraud cases from the point of litigation through to the resolution of the case. Responsibilities in case management include, but not limited to: Strategic Excellence • Detailed review and analysis of evidence throughout the life of the case• Setting and agreeing the case strategy on files with clients, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads • Adhering to all work type process stages • Identifying strategic litigation opportunities and complex cases when appropriate• Identifying client trends and any opportunities to raise profile with clients Client Excellence • Handling files in accordance with agreed client guidelines on a non-delegated basis• Ensuring maximum client satisfaction on each case• Ensuring accurate and timely completion of all client and internal MI• Achieving both client and internal KPIs Technical excellence • Reporting to Insurer client throughout the lifetime of the claim• Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Compliance with all procedural and investigative deadlines • Achieving, the best result in litigation - protecting the client's position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so• Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution• Delegating tasks as appropriate to assistants to take the case forward • Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Complying with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to our Values Skills, Knowledge and Expertise •Experience in civil litigation claims handling / as a legal File Handler or suitably qualified (ILEX, LPC etc.) •Qualified solicitor / CILEX with necessary practice rights is desirable however not essential•Experience in handling linked and organised fraud is desirable however not essential•Experience of handling RTA pre-litigated and / or litigated case load •An understanding of insurance litigation practice and processes, together with indemnity principles •Knowledge of the litigation process / working knowledge of the CPR •Good advocacy skills •Good client care skills and evidence of working to client guidelines •High level of analytical skills •Excellent listening, verbal and written communication skills •Ability to prioritise work, keep to deadlines and work under pressure •Ability to anticipate problems and identify solutions •Experience of time recording and billing systems•Excellent IT Skills Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Accountabilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Experience, Skills and Qualifications Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Aug 19, 2026
Full time
Working in our Non Delegated Authority (NDA) motor unit, the role of 'file handler' is to handle a caseload of small claims track litigated motor instructions on behalf of key insurer clients, from issue of proceedings through to Trial. It will be necessary for the candidate to be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. This is an excellent opportunity for someone with RTA experience looking to begin in litigation and file handling. There will be development opportunities to move into fast track litigation and beyond. Key Accountabilities Reviewing files, noting and abiding by Client Guidelines Knowledge of litigation, the CPR Rules and Court procedures Formulating initial and ongoing Strategy, efficiently and effectively, having in mind the appropriate fee structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where necessary Ensuring 'actions' are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values This is a full time permanent role working 35 hours per week Monday to Friday. We operate a hybrid working model and you'll be asked to attend the office one day per week, remainder working from home. Experience, Skills and Qualifications Sound and practical experience of handling Small Claims Track RTA litigated files is essential, with evidence of managing own case load and reporting skills Drafting of legal documents, including defences, applications, witness statements, Part 18 Questions Liaising with and drafting instructions to Counsel Experience of managing fixed fees whilst delivering quality Good telephone negotiation skills Excellent listening and verbal communication skills Good IT skills including Word, Outlook, and experience of a Case Management System, and preference for working paperless but not essential Ability to: Work as part of a Team Use own initiative Plan and prioritise workloads, and effectively use delegation Remain clam under pressure Recognise when sensitivity and tact are required Identify key facts/issues and make early investigations and decisions to bring a case to a conclusion Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Hybrid working As a result of positive business growth this expanding Insurer are looking to strengthen their claims team by recruiting a Large Loss Handler to join the existing team of market leading specialists, handling RTA personal injury claims valued between 50k- 150k upwards, you will have the opportunity of progression to bigger cases in this role. The company are ideally looking for recent experience with an Insurer as relationships with Reinsurers are critical so sadly candidates with purely legal/solicitor experience would not suit this position. You will ideally have some experience of fatalities as well as high value vehicle and property damage Insurance claims. The successful candidate will report directly to the Large & Complex Loss Manager and be responsible for their own caseload of new and existing Multi track Third Party claims, working within set authorities, setting and maintaining accurate reserves in line with our company reserving philosophy and have a proven ability to negotiate proactive settlements in a timely manner. Your technical skills will be well utilised by getting involved with training and audits and you will be a referral point for less experienced colleagues. As a business they are committed to providing colleagues with a fun and relaxed working environment whilst rewarding and recognising those that exceed set targets. In addition to an excellent career you will also have the opportunity to expand your industry knowledge through market recognised professional qualifications. Essential Skills/Knowledge Minimum of 3 years experience in handling personal injury claims (motor), with knowledge and experience in handling Multi Track claims. Substantial knowledge and experience of settling claims in excess of 50,000. An understanding of case law, statute, CPR and Pre-Action Protocols. This role is offering a very solid basic salary in the forties plus additional quarterly bonuses and an excellent benefits package and work/life balance. Apply today in confidence for more info on these fantastic roles and opportunities.
Aug 19, 2026
Full time
Hybrid working As a result of positive business growth this expanding Insurer are looking to strengthen their claims team by recruiting a Large Loss Handler to join the existing team of market leading specialists, handling RTA personal injury claims valued between 50k- 150k upwards, you will have the opportunity of progression to bigger cases in this role. The company are ideally looking for recent experience with an Insurer as relationships with Reinsurers are critical so sadly candidates with purely legal/solicitor experience would not suit this position. You will ideally have some experience of fatalities as well as high value vehicle and property damage Insurance claims. The successful candidate will report directly to the Large & Complex Loss Manager and be responsible for their own caseload of new and existing Multi track Third Party claims, working within set authorities, setting and maintaining accurate reserves in line with our company reserving philosophy and have a proven ability to negotiate proactive settlements in a timely manner. Your technical skills will be well utilised by getting involved with training and audits and you will be a referral point for less experienced colleagues. As a business they are committed to providing colleagues with a fun and relaxed working environment whilst rewarding and recognising those that exceed set targets. In addition to an excellent career you will also have the opportunity to expand your industry knowledge through market recognised professional qualifications. Essential Skills/Knowledge Minimum of 3 years experience in handling personal injury claims (motor), with knowledge and experience in handling Multi Track claims. Substantial knowledge and experience of settling claims in excess of 50,000. An understanding of case law, statute, CPR and Pre-Action Protocols. This role is offering a very solid basic salary in the forties plus additional quarterly bonuses and an excellent benefits package and work/life balance. Apply today in confidence for more info on these fantastic roles and opportunities.
Commercial Claims Handler / Claims Executive Location: South West London - (Hybrid - 3 days office/client visits) Salary: £30,000 - £60,000 DOE Benefits: Hybrid working Fully funded CII support Ongoing technical development and mentoring Private medical support Employee Assistance Programme Wellbeing initiatives Collaborative team environment About the Company: Our client is a well-established, growing independent commercial insurance broker that forms part of a major international insurance group. Having built an excellent reputation for client service across the commercial insurance market, they continue to win significant new business and invest in their specialist teams. Following continued growth, they're looking to strengthen their Commercial Claims team with either an experienced Claims Handler or a more client-facing Claims Executive. The role can be shaped around the right individual, offering genuine autonomy, career development and exposure to a varied portfolio of commercial clients. Role Summary: This is an opportunity to join a highly regarded commercial claims team where you'll play an important role in delivering exceptional service to a broad portfolio of corporate and SME clients. Whether your strengths lie in managing a busy claims caseload or acting as the dedicated claims contact for a portfolio of clients, you'll work across a diverse range of commercial risks while becoming a trusted adviser throughout the claims process. The team prides itself on delivering outstanding client outcomes and is looking for someone who shares that mindset, someone proactive, collaborative and genuinely passionate about providing an excellent claims experience. Key Responsibilities: Manage commercial insurance claims from first notification through to settlement across a broad range of commercial risks. Build trusted relationships with clients, insurers, loss adjusters and third parties to deliver positive claims outcomes. Review policy cover, negotiate settlements and provide technical guidance throughout the claims lifecycle. Support clients with complex claims, ensuring clear communication and proactive case management. Identify claims trends and contribute towards improving service delivery and client risk management. Attend client meetings where required, providing technical claims expertise and strengthening long-term relationships. Requirements: Previous experience handling commercial insurance claims Experience gained within a broker, insurer or loss adjusting environment is welcomed Good knowledge across commercial classes such as Property, EL, PL and wider commercial claims, less relevant are the motor and financial lines areas Strong client communication and relationship management skills Organised with the ability to manage multiple priorities A proactive approach with a genuine desire to deliver outstanding customer service Comfortable working collaboratively within a close-knit team Acturis experience would be advantageous but is not essential CII qualified or working towards qualifications is beneficial but not essential If this role isn't quite right, it's still worth speaking to one of our specialist team-we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Claims Handler Claims Executive Senior Claims Handler Commercial Claims Executive Corporate Claims Handler
Aug 18, 2026
Full time
Commercial Claims Handler / Claims Executive Location: South West London - (Hybrid - 3 days office/client visits) Salary: £30,000 - £60,000 DOE Benefits: Hybrid working Fully funded CII support Ongoing technical development and mentoring Private medical support Employee Assistance Programme Wellbeing initiatives Collaborative team environment About the Company: Our client is a well-established, growing independent commercial insurance broker that forms part of a major international insurance group. Having built an excellent reputation for client service across the commercial insurance market, they continue to win significant new business and invest in their specialist teams. Following continued growth, they're looking to strengthen their Commercial Claims team with either an experienced Claims Handler or a more client-facing Claims Executive. The role can be shaped around the right individual, offering genuine autonomy, career development and exposure to a varied portfolio of commercial clients. Role Summary: This is an opportunity to join a highly regarded commercial claims team where you'll play an important role in delivering exceptional service to a broad portfolio of corporate and SME clients. Whether your strengths lie in managing a busy claims caseload or acting as the dedicated claims contact for a portfolio of clients, you'll work across a diverse range of commercial risks while becoming a trusted adviser throughout the claims process. The team prides itself on delivering outstanding client outcomes and is looking for someone who shares that mindset, someone proactive, collaborative and genuinely passionate about providing an excellent claims experience. Key Responsibilities: Manage commercial insurance claims from first notification through to settlement across a broad range of commercial risks. Build trusted relationships with clients, insurers, loss adjusters and third parties to deliver positive claims outcomes. Review policy cover, negotiate settlements and provide technical guidance throughout the claims lifecycle. Support clients with complex claims, ensuring clear communication and proactive case management. Identify claims trends and contribute towards improving service delivery and client risk management. Attend client meetings where required, providing technical claims expertise and strengthening long-term relationships. Requirements: Previous experience handling commercial insurance claims Experience gained within a broker, insurer or loss adjusting environment is welcomed Good knowledge across commercial classes such as Property, EL, PL and wider commercial claims, less relevant are the motor and financial lines areas Strong client communication and relationship management skills Organised with the ability to manage multiple priorities A proactive approach with a genuine desire to deliver outstanding customer service Comfortable working collaboratively within a close-knit team Acturis experience would be advantageous but is not essential CII qualified or working towards qualifications is beneficial but not essential If this role isn't quite right, it's still worth speaking to one of our specialist team-we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Claims Handler Claims Executive Senior Claims Handler Commercial Claims Executive Corporate Claims Handler
Insurance Claims Handler - Legal Expenses Insurance Bristol (BS32) Hybrid Working: 2 days office / 3 days home Monday to Friday, 9:00am - 5:00pm £26,000 - £30,000 + Bonus + Excellent Benefits Join a Growing Legal Services Team An exciting opportunity has arisen for a Claims Handler to join a growing Legal Services team based in Bristol(BS32) We're keen to hear from individuals with experience within an insurance claims environment, although applications from candidates across other insurance disciplines will also be considered. This role is ideally suited to someone who is highly organised, detail-focused and enjoys managing cases from start to finish. You'll need excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role As a Legal Expenses Insurance Claims Handler , you will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. Working closely with customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. To succeed in this role, you'll have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. What's In It For You? Alongside a competitive salary and bonus scheme, you'll benefit from: ? Hybrid working (2 days office / 3 days home) ? Share Scheme ? Car Scheme ? 25 Days Holiday plus Bank Holidays ? Pension Scheme ? Life Insurance ? Retail Discount Portal offering savings with thousands of retailers Apply Today If you're looking to develop your insurance claims career within a supportive and organisation, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Aug 17, 2026
Full time
Insurance Claims Handler - Legal Expenses Insurance Bristol (BS32) Hybrid Working: 2 days office / 3 days home Monday to Friday, 9:00am - 5:00pm £26,000 - £30,000 + Bonus + Excellent Benefits Join a Growing Legal Services Team An exciting opportunity has arisen for a Claims Handler to join a growing Legal Services team based in Bristol(BS32) We're keen to hear from individuals with experience within an insurance claims environment, although applications from candidates across other insurance disciplines will also be considered. This role is ideally suited to someone who is highly organised, detail-focused and enjoys managing cases from start to finish. You'll need excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role As a Legal Expenses Insurance Claims Handler , you will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. Working closely with customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. To succeed in this role, you'll have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. What's In It For You? Alongside a competitive salary and bonus scheme, you'll benefit from: ? Hybrid working (2 days office / 3 days home) ? Share Scheme ? Car Scheme ? 25 Days Holiday plus Bank Holidays ? Pension Scheme ? Life Insurance ? Retail Discount Portal offering savings with thousands of retailers Apply Today If you're looking to develop your insurance claims career within a supportive and organisation, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD. Key Responsibilities: Pro-actively manage all aspects of a claim from notification through to conclusion. Provide an excellent claims handling service, in accordance with company procedures and service standards. Investigate and resolve claims in a professional, timely and pro-active manner. Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim. Manage all aspects of damage sustained to the policyholders' vehicle, where possible via the use of the dedicated network of vehicle repairers. Updating additional Information on existing claims. To continuously drive improvement in the service delivery to clients. Responding to correspondence received from customers, third parties, Insurers and Brokers. Skills & Experience Required: Minimum 2 years' experience of handling technical motor claims from 'cradle to grave' Technical insurance knowledge and understanding of third-party, personal injury or accidental damage A genuine desire to engage in future learning opportunities and continuous professional development Strong customer service, and communication skills both written and verbal A proactive approach and enthusiastic attitude Benefits: A competitive salary 25 days holiday plus bank holidays Pension scheme Payday lunch once a month Free onsite parking Long service awards and bonuses
Aug 17, 2026
Full time
A fantastic opportunity has arisen for an experienced Motor Claims Handler to join an Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. Our client is open to all levels of Motor Claims experience, including TP, PI, and AD. Key Responsibilities: Pro-actively manage all aspects of a claim from notification through to conclusion. Provide an excellent claims handling service, in accordance with company procedures and service standards. Investigate and resolve claims in a professional, timely and pro-active manner. Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim. Manage all aspects of damage sustained to the policyholders' vehicle, where possible via the use of the dedicated network of vehicle repairers. Updating additional Information on existing claims. To continuously drive improvement in the service delivery to clients. Responding to correspondence received from customers, third parties, Insurers and Brokers. Skills & Experience Required: Minimum 2 years' experience of handling technical motor claims from 'cradle to grave' Technical insurance knowledge and understanding of third-party, personal injury or accidental damage A genuine desire to engage in future learning opportunities and continuous professional development Strong customer service, and communication skills both written and verbal A proactive approach and enthusiastic attitude Benefits: A competitive salary 25 days holiday plus bank holidays Pension scheme Payday lunch once a month Free onsite parking Long service awards and bonuses
Claims Handler - Motor (Pre-Litigation) Be the expert. Drive results. Make an impact. Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We're looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement. If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way - this could be your next move. The Role As a Motor Claims Handler, you'll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards. You'll play a key role in delivering results - not just for clients, but for the wider team. Why Join Us? Take ownership of your own caseload Develop your technical expertise Play a key mentoring role within the team Work in a supportive, collaborative environment Be part of a business that values productivity and service excellence Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement Handling claims within and outside the MOJ Portal (Stages 1 & 2) Working within the predictive costs regime Negotiating settlements to achieve strong commercial outcomes Ensuring accurate data input and file maintenance Communicating clearly and confidently with clients Supporting colleagues to maintain consistently high service levels Acting as a technical referral point for team members Mentoring and supporting new starters Conducting file audits where required Skills, Knowledge & Expertise ? What We're Looking For You'll ideally bring: Experience handling motor PI claims under the predictive costs regime Strong knowledge of the MOJ Portal (Stages 1 & 2) Solid pre-litigation experience Experience handling claims outside the MOJ and predictive cost regime Previous mentoring experience (desirable) Strong working knowledge of Microsoft Word, Excel, and email Excellent attention to detail Confident negotiation skills Outstanding communication skills Strong organisational abilities A collaborative mindset and willingness to support others If you're ready to take the driver's seat in your claims career and be recognised for your expertise and leadership, we'd love to hear from you. Apply now and accelerate your future. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Aug 17, 2026
Full time
Claims Handler - Motor (Pre-Litigation) Be the expert. Drive results. Make an impact. Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We're looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement. If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way - this could be your next move. The Role As a Motor Claims Handler, you'll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards. You'll play a key role in delivering results - not just for clients, but for the wider team. Why Join Us? Take ownership of your own caseload Develop your technical expertise Play a key mentoring role within the team Work in a supportive, collaborative environment Be part of a business that values productivity and service excellence Key Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement Handling claims within and outside the MOJ Portal (Stages 1 & 2) Working within the predictive costs regime Negotiating settlements to achieve strong commercial outcomes Ensuring accurate data input and file maintenance Communicating clearly and confidently with clients Supporting colleagues to maintain consistently high service levels Acting as a technical referral point for team members Mentoring and supporting new starters Conducting file audits where required Skills, Knowledge & Expertise ? What We're Looking For You'll ideally bring: Experience handling motor PI claims under the predictive costs regime Strong knowledge of the MOJ Portal (Stages 1 & 2) Solid pre-litigation experience Experience handling claims outside the MOJ and predictive cost regime Previous mentoring experience (desirable) Strong working knowledge of Microsoft Word, Excel, and email Excellent attention to detail Confident negotiation skills Outstanding communication skills Strong organisational abilities A collaborative mindset and willingness to support others If you're ready to take the driver's seat in your claims career and be recognised for your expertise and leadership, we'd love to hear from you. Apply now and accelerate your future. Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Role: Senior Claims Handler Location: Bristol (BS32) Hybrid Working: 2 days office 3 days home Hours: Monday-Friday 09:00am-17:00pm Salary: Up to £35,000 DOE+ bonus + great benefits This is an exciting opportunity for an experienced Senior Claims Handler to join my client, as their claims team is growing. Working as part of a team of 8 the role is hybrid working based in Bristol. Do you have experience working in Insurance Claims? Ideally looking after legal expenses Have you worked within Personal Injury, Employment, Property or Consumer insurance claims? Are you highly organised, detail-focused and do you enjoy managing cases from start to finish? You'll be responsible for managing legal expenses insurance claims from initial assessment through to conclusion, ensuring customers receive an exceptional service while maintaining compliance with regulatory requirements, policy terms, and internal procedures. You'll work closely with clients, solicitors, insurers, brokers, and corporate partners, playing a key role in delivering a high-quality claims service and supporting the continued success of our Legal Services operation. Do you have excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role as a Senior Claims Handler You will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. As well as Provide guidance and support to Claim Handlers where necessary to assist in the smooth running of the department. Working closely with the team, customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities of the Senior Claims Handler Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Agreeing the appointment of solicitors and authorising initial indemnity limits. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Maintain technical knowledge by taking ownership of continual professional development. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with the team, clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. Do you have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. The role offers a great salary and company bonus scheme + Hybrid working (2 days office / 3 days home) Share Scheme Car Scheme 25 Days Holiday plus Bank Holidays Pension Scheme Life Insurance Retail Discount Portal offering savings with thousands of retailers Please follow the link for this Senior Claims Handler role based in Bristol . Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Aug 17, 2026
Full time
Role: Senior Claims Handler Location: Bristol (BS32) Hybrid Working: 2 days office 3 days home Hours: Monday-Friday 09:00am-17:00pm Salary: Up to £35,000 DOE+ bonus + great benefits This is an exciting opportunity for an experienced Senior Claims Handler to join my client, as their claims team is growing. Working as part of a team of 8 the role is hybrid working based in Bristol. Do you have experience working in Insurance Claims? Ideally looking after legal expenses Have you worked within Personal Injury, Employment, Property or Consumer insurance claims? Are you highly organised, detail-focused and do you enjoy managing cases from start to finish? You'll be responsible for managing legal expenses insurance claims from initial assessment through to conclusion, ensuring customers receive an exceptional service while maintaining compliance with regulatory requirements, policy terms, and internal procedures. You'll work closely with clients, solicitors, insurers, brokers, and corporate partners, playing a key role in delivering a high-quality claims service and supporting the continued success of our Legal Services operation. Do you have excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role as a Senior Claims Handler You will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. As well as Provide guidance and support to Claim Handlers where necessary to assist in the smooth running of the department. Working closely with the team, customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities of the Senior Claims Handler Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Agreeing the appointment of solicitors and authorising initial indemnity limits. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Maintain technical knowledge by taking ownership of continual professional development. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with the team, clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. Do you have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. The role offers a great salary and company bonus scheme + Hybrid working (2 days office / 3 days home) Share Scheme Car Scheme 25 Days Holiday plus Bank Holidays Pension Scheme Life Insurance Retail Discount Portal offering savings with thousands of retailers Please follow the link for this Senior Claims Handler role based in Bristol . Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Spotlightjobs is recruiting for an experienced Recoveries claims handler to join an expanding team of professionals. As a Recoveries Handler, you'll take end-to-end ownership of non-fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes. This is a hands-on, ownership-driven role where you'll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You'll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care. You'll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries • Manage non fault repair, recovery, and uninsured loss claims from start to finish. • Assess liability, indemnity, and claim financials, making accurate and timely decisions. • Keep files moving by identifying opportunities, managing risks, and avoiding delays. • Maintain accurate and up to date reserves and claim records. Commercial & Financial Decision Making • Make decisions that maximise recoveries and minimise costs. • Negotiate subrogated outlays and manage aged debt effectively. • Issue outlay requests and proactively follow up to ensure settlement. • Process and authorise payments within delegated authority. Supplier & Partner Engagement • Work closely with suppliers, solicitors, and partners to progress claims. • Instruct panel solicitors where escalation or litigation is required. • Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience. Continuous Improvement • Share insight, support improvements, and contribute to positive change within the Recoveries team. • Represent the team positively in all interactions. What We're Looking For Technical & Commercial Skills • A good understanding of motor insurance, non fault processes, liability, and subrogation. • Strong technical grounding with regulatory awareness, GTA & Non GTA • Confident and strong negotiation and influencing skills. Personal Qualities • Strong attention to detail with an analytical mindset. • Proactive, self motivated, and comfortable taking ownership. • Able to manage pressure, deadlines, and competing priorities. • Clear, confident communicator who's comfortable making decisions. Successful candidates will enjoy a competitive basic salary plus a lucrative monthly bonus upto £750 per month. For more information, call Allison Coe for a confidential discussion.
Aug 17, 2026
Full time
Spotlightjobs is recruiting for an experienced Recoveries claims handler to join an expanding team of professionals. As a Recoveries Handler, you'll take end-to-end ownership of non-fault motor insurance claims, applying sound technical judgement, commercial awareness, and effective negotiation to drive the right outcomes. This is a hands-on, ownership-driven role where you'll manage your own caseload, assess liability, make confident decisions, and keep claims progressing through effective collaboration with suppliers, partners, and third parties. You'll balance commercial outcomes with customer fairness, ensuring claims are managed accurately, compliantly, and with care. You'll be joining a collaborative and supportive team that values your contributions, encourages the sharing of insights and ideas, and is committed to continuous improvement. We offer ongoing technical training and development opportunities, giving you the platform to build your expertise and grow your career in Recoveries • Manage non fault repair, recovery, and uninsured loss claims from start to finish. • Assess liability, indemnity, and claim financials, making accurate and timely decisions. • Keep files moving by identifying opportunities, managing risks, and avoiding delays. • Maintain accurate and up to date reserves and claim records. Commercial & Financial Decision Making • Make decisions that maximise recoveries and minimise costs. • Negotiate subrogated outlays and manage aged debt effectively. • Issue outlay requests and proactively follow up to ensure settlement. • Process and authorise payments within delegated authority. Supplier & Partner Engagement • Work closely with suppliers, solicitors, and partners to progress claims. • Instruct panel solicitors where escalation or litigation is required. • Handle inbound calls from customers, third parties, suppliers, and solicitors, delivering a clear and professional customer experience. Continuous Improvement • Share insight, support improvements, and contribute to positive change within the Recoveries team. • Represent the team positively in all interactions. What We're Looking For Technical & Commercial Skills • A good understanding of motor insurance, non fault processes, liability, and subrogation. • Strong technical grounding with regulatory awareness, GTA & Non GTA • Confident and strong negotiation and influencing skills. Personal Qualities • Strong attention to detail with an analytical mindset. • Proactive, self motivated, and comfortable taking ownership. • Able to manage pressure, deadlines, and competing priorities. • Clear, confident communicator who's comfortable making decisions. Successful candidates will enjoy a competitive basic salary plus a lucrative monthly bonus upto £750 per month. For more information, call Allison Coe for a confidential discussion.
Everyone has a voice in this firm and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos. Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process. The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair, construction and insurance industries, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role. Intervention Division: Intervention Claims Handler- Exciting Progression Our client is looking to recruit a positive professional with excellent communication and investigative skills, looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation. This division is key to the business, the team are responsible for starting the journey of their clients' case. As a member of this team, you will be allocated cases to manage, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions. It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service. If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. PERSON SPECIFICATION: Proven client/customer focused experience in an office environment Experience within claims/insurance - desirable Ability to investigate and actively listen The ability to work when required in a fast -paced environment Emotionally intelligent Experience dealing with customers over the telephone Strong written communication Ability to work to deadlines Personable and approachable Ability to communicate effectively on all levels Excellent attention to detail IT literate and able to pick up new systems Ability to work on own initiative and manage own workload as well as add real value to the team HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunch Hybid - Working from home 2 days a week following probation peiod HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday. BENEFITS: Excellent progression. Company pension which increases with time served An industry leading maternity policy £500 wellbeing payment at annual review Loyalty bonus at milestone years Support to continue training and paid for professional qualifications Access to a Rising Stars programme and equal support for mental and physical wellbeing. Company events
Aug 15, 2026
Full time
Everyone has a voice in this firm and the chance to make a difference. Their training ensures everyone has the opportunity to gain funded professional qualifications and continuous personal development. Teamwork is a fundamental part of how they work and as a collective unit we focus on achieving their goals together. Having fun, working hard and sharing in the company's success ensures they keep true to their ethos. Our client offers a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are a true leader within their sector with a team that has more than a century of combined experience. This makes them the go-to experts for their client's third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process. The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry. With roots firmly in repair, construction and insurance industries, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference. They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role. Intervention Division: Intervention Claims Handler- Exciting Progression Our client is looking to recruit a positive professional with excellent communication and investigative skills, looking to establish a permanent career within their Intervention team and be part of the exciting future of this organisation. This division is key to the business, the team are responsible for starting the journey of their clients' case. As a member of this team, you will be allocated cases to manage, dealing with a range of different clients. You will be required to investigate each case and ensure you have all the data correct, this will involve communication with the client, being able to listen and ask the right questions. It will also be your responsibility to decide which members of other teams will need to be allocated work and who you need to communicate with. You will keep track on each case until completion and eventually follow up with a call where the NPS (Net Promotor Score) is managed with emphasis on exceptional customer service. If you are looking for a challenging business focused role that requires excellent attention to detail and offers variety, progression routes and training with a dynamic environment this is a role to be considered. PERSON SPECIFICATION: Proven client/customer focused experience in an office environment Experience within claims/insurance - desirable Ability to investigate and actively listen The ability to work when required in a fast -paced environment Emotionally intelligent Experience dealing with customers over the telephone Strong written communication Ability to work to deadlines Personable and approachable Ability to communicate effectively on all levels Excellent attention to detail IT literate and able to pick up new systems Ability to work on own initiative and manage own workload as well as add real value to the team HOURS OF WORK: 8.45 - 5.00pm Monday to Friday with a break for lunch Hybid - Working from home 2 days a week following probation peiod HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday. BENEFITS: Excellent progression. Company pension which increases with time served An industry leading maternity policy £500 wellbeing payment at annual review Loyalty bonus at milestone years Support to continue training and paid for professional qualifications Access to a Rising Stars programme and equal support for mental and physical wellbeing. Company events
Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Aug 15, 2026
Full time
Job Title: Credit Hire Handler Location: Sevenoaks / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Aug 15, 2026
Full time
Job Title: Credit Hire Handler Location: Liverpool City Centre / Hybrid (Minimum 3 days a week in office) Salary: Between 30,295 and 35,271 per annum plus potential annual bonus of up to 2000 paid quarterly Job Type: Full Time, Permanent Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Reporting to the Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: 35 days' holiday (including bank holidays) with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Motor Claims Handler Location : Hybrid working available (London) Salary : £28,000 £32,000 per annum, depending on experience Contract : Full-time, Fixed-Term Contract (12 months) Join a Global Leader in Motor Claims Services At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas. We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you. A Day in the Life and the Impact You Will Make As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation. What You Will Do • Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout. • Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions. • Identify and investigate potentially fraudulent claims, escalating concerns where appropriate. • Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling. • Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards. About You You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards. You Will also bring: • Previous experience handling motor third-party claims. • Experience with injury and/or credit hire claims would be advantageous. • Excellent communication skills with the ability to build relationships at all levels. • Strong analytical and problem-solving skills with excellent attention to detail. • Good organisational skills with the ability to prioritise a busy workload. • Sound numerical ability and confidence working with claim-related data. • French, German or Spanish language skills would be an advantage but are not essential. What You Will Receive for the Value You Bring • Competitive salary of £28,000 £32,000, depending on experience. • Hybrid working arrangement. • The opportunity to work for the world's largest automotive service provider. • A supportive, collaborative and multilingual working environment. • Valuable experience working with international insurer clients across Europe. • Ongoing learning and development within a globally recognised organisation. Apply Today If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration. No agencies please.
Aug 15, 2026
Full time
Motor Claims Handler Location : Hybrid working available (London) Salary : £28,000 £32,000 per annum, depending on experience Contract : Full-time, Fixed-Term Contract (12 months) Join a Global Leader in Motor Claims Services At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas. We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you. A Day in the Life and the Impact You Will Make As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement. You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation. What You Will Do • Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout. • Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions. • Identify and investigate potentially fraudulent claims, escalating concerns where appropriate. • Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling. • Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards. About You You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards. You Will also bring: • Previous experience handling motor third-party claims. • Experience with injury and/or credit hire claims would be advantageous. • Excellent communication skills with the ability to build relationships at all levels. • Strong analytical and problem-solving skills with excellent attention to detail. • Good organisational skills with the ability to prioritise a busy workload. • Sound numerical ability and confidence working with claim-related data. • French, German or Spanish language skills would be an advantage but are not essential. What You Will Receive for the Value You Bring • Competitive salary of £28,000 £32,000, depending on experience. • Hybrid working arrangement. • The opportunity to work for the world's largest automotive service provider. • A supportive, collaborative and multilingual working environment. • Valuable experience working with international insurer clients across Europe. • Ongoing learning and development within a globally recognised organisation. Apply Today If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you. Apply today by submitting your up-to-date CV for consideration. No agencies please.
Motor Claims Team Leader 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.
Aug 15, 2026
Seasonal
Motor Claims Team Leader 12 Month Fixed-Term Contract Location: Longbenton Salary: £33,040 - £41,300 DOE + BenefitsH ours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week) Outsource UK are recruiting Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract. The Role As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements. Key responsibilities include: Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice. Driving team performance to achieve operational, financial, and customer service objectives. Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans. Managing recruitment, performance management, absence management, disciplinary, and grievance processes. Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements. Providing guidance and support to team members on technical claim queries and escalations. Conducting quality audits and providing constructive feedback to improve performance and customer outcomes. Managing escalated complaints and customer queries, identifying effective and fair resolutions. Producing accurate management information and performance reports. Identifying trends, risks, and opportunities for continuous improvement. Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams. Ensuring compliance with all relevant regulatory, governance, and data protection requirements. Essential Experience: Previous experience within the motor insurance claims sector. Strong understanding of insurance principles, including indemnity and subrogation. Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act. Proven experience leading, motivating, and developing teams within a claims environment. Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters. Ability to balance customer outcomes, commercial considerations, and regulatory requirements. Excellent communication, coaching, influencing, and negotiation skills. Strong decision-making abilities and sound judgement. A results-driven approach with the resilience to perform in a fast-paced environment. Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously. Apply Now If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.
